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Review of Sheraton New Delhi

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Sheraton New Delhi
Ranked #24 of 713 Hotels in New Delhi
Certificate of Excellence
Reviewed 11 July 2014

Good place, nice and comfortable executive club rooms. Excellent Buffet Breakfast, with very intelligent sitting arrangement. Outstanding and prompt In-room dining & service. Very near to the Select City Mall, and very helpful and well informed Concierge department. They have paid wifi, which they should make it complimentary.

Room Tip: executive club rooms with the pool view
  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank vishweshsingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaSharma, General Manager at Sheraton New Delhi, responded to this reviewResponded 15 July 2014

Dear Guest,
I would like to take this opportunity to thank you for your feedback. We are delighted to know that you had a great experience at the hotel. We hope that WelcomHotel Sheraton New Delhi remains your preferred hotel.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,582)
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894 - 900 of 1,582 reviews

Reviewed 10 July 2014

“Wonderful customer service”, Stayed at the Sheraton, New Delhi, Saket.

The check-in was swift, the rooms are nice and comfortable with all amenities, the breakfast was really really amazing with a decent spread. The staff is courteous and well trained and the Staff goes out of the way to be helpful. Free wi-fi.
Overall an excellent experience and would recommend all for a comfortable family stay.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Divya2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaSharma, General Manager at Sheraton New Delhi, responded to this reviewResponded 12 July 2014

Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services provided by our associates. It is encouragement like this that helps us to strive for greater heights. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

I have been staying at the Sheraton Saket for the last 12 years , would have stayed here at least 100 Nights +. Its a lovely homely place - a home away from home.

Most city hotels are cold and efficient, glass, steel , curt service , limited customisation. The Sheraton at Saket is different. the staff knows you by name , when you land for breakfast your favourite items land up (I always get my Coconut water). The in room service is good - and they make the best Aglio Olio Pasta and Curd Rice.

The rooms are very comfortable and the gym is small but functional with all that you need.

The biggest advantage is the Saket Mall next door - so if you are staying long and are bored its easy to catch a night show and walk back. Its right next door - a 2 min walk.

Overall I would say this is the best place to stay for frequent travellers to New Delhi.

  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank vak1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaSharma, General Manager at Sheraton New Delhi, responded to this reviewResponded 11 July 2014

Dear Guest,
I would like to take this opportunity to thank you for choosing WelcomHotel Sheraton New Delhi for your stay and for your feedback. Thank you for taking the time to share with us such a wonderful review on Trip Advisor. It is our endeavor to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience. We value your patronage and look forward your continued visits.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

Good welcome and service. The people on the front desk were very helpful. Had a very nice experience at Bay Watch (Breakfast) and Dakshin (South Indian food). Would like to provide a positive feedback about the following people Ms. Shalini, Ms. Sudarshana and Mr. Abhijit. Very warm and excellent customer service. Look forward to stay here again.

Room Tip: Executive floors were good.
  • Stayed: June 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Ramasankar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaSharma, General Manager at Sheraton New Delhi, responded to this reviewResponded 9 July 2014

Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback on the services provided by Shalini, Sudarshana and Abhijit. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

As a North American female traveling for the first time for business to New Delhi, one could imagine my hesitations.

From the minute I walked in the door, until the minute that I left, I have nothing but fabulous things to say about this hotel!

The breakfast was phenomenal - the staff were amazing! Every morning I was greeted by name and from day 2 onwards, they knew that I wanted black coffee and freshly cut mango. There is a great mix of both Indian and Western options at the breakfast buffet. I can't put into words how impressed I was with everyone! Fabulous staff!

The check-in staff were all very helpful! I got checked into my room quickly and they were also helpful in exchanging my local currency to Indian rupees.

The concierge was amazing! She helped me coordinate a great tour into Delhi which included both the guide and the tour. Both were fantastic!

The room was great! Very comfortable with everything that you could possibly require - all the way to bath robe and slippers. There was always ample supply of complimentary bottled water in the room - both in the counter, but also in the mini bar. This is of course very important when traveling to India.

There are some great restaurants on the property, although I will say that they are quite expensive in comparison to other places - and even in comparison to the room rate. But nonetheless, the food was great!!

I can't wait for my next trip to New Delhi and will be sure to stay at the Sheraton!

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank StaceyN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaSharma, General Manager at Sheraton New Delhi, responded to this reviewResponded 9 July 2014

Dear Guest,
I would like to take this opportunity to thank you for choosing WelcomHotel Sheraton New Delhi for your stay and for your feedback. Thank you for taking the time to share with us such a wonderful review on Trip Advisor. It is our endeavor to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience. We value your patronage and look forward your continued visits.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2014

Stayed here for 3 nights (24-27 June) and this is one of my several stays at this property. One visible change that is quite interesting to note is that the Hotel is investing on its employees in terms of enabling them to be the representing as the face of the hotel & brand. Being a Club ITC Platinum member, I found this to be a welcome step towards ensuring loyalty. There is always areas of improvement and I am sure this property and its stake holders will take care to keep the brand bright as always. I would like to mention Shalini, she has been entrusted with great responsibilities and her efforts are commendable.

Room Tip: Ask for a pool facing room
  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RajaMishra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaSharma, General Manager at Sheraton New Delhi, responded to this reviewResponded 7 July 2014

Dear Guest,
I would like to take this opportunity to thank you for your feedback. We are delighted to know that you had a great experience at the hotel. We hope that WelcomHotel Sheraton New Delhi remains your preferred hotel.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

i stayed here several times. this is an ITC hotels Property. Its Standards are very high. Rooms are very well decorated with modern amenities. Staff is very efficient. The GM Ms. Binita is a very nice and noble lady, always smiling and on her toes. it is centrally located in the business district of saket .

Room Tip: choose a pool facing room.
  • Stayed: December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Vjhajharia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaSharma, General Manager at Sheraton New Delhi, responded to this reviewResponded 4 July 2014

Dear Guest,
I would like to take this opportunity to thank you for your feedback. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton New Delhi

Address: | District Centre, Saket, New Delhi 110017, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in New Delhi
#18 Business Hotel in New Delhi
#19 Luxury Hotel in New Delhi
#30 Romantic Hotel in New Delhi
Price Range: £83 - £197 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton New Delhi 5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Sheraton New Delhi Hotel New Delhi
Maurya Sheraton Delhi
Hotel Sheraton Delhi
Maurya Sheraton New Delhi
Sheraton Maurya New Delhi
Sheraton Delhi
Sheraton Maurya Delhi

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