The Imperial hotel is definitely an experience with its elegant interior, art works, paintings of a by-gone era and impressive architecture.
But it could be better with some attention to aspects of its customer service.
You really do feel like royalty when greeted by the doorkeepers, but in our case that feeling fizzled out when checking in.
Rather than a "Welcome to our hotel and thank you for choosing to stay at the Imperial", I got a feeling of "Hello, yes we're letting you stay here and this is your room OK".
Perhaps it was just a one off? Perhaps the receptionist was having a bad day? It was late.
I don't know. However it was a bit disappointing.
The interior of the hotel is a joy to walk around. I recommend taking the stairs rather than the elevator just to appreciate the paintings and art deco fixtures that give this hotel part of its character.
Our bed was very very comfortable. So much so that we completely slept in the next day.
We were in a standard room with a small corner window looking into the hotel. It was a very pleasant room.
A shame though that the beautiful old solid wood bed had small modern lamps, (one of which didn't work) attached, which were out of character.
Wi-Fi is pricey at 150 rupees for 30 minutes when cheaper hotels offer it free.
The bathroom, very nice, very elegant.
However on the second day, after room service had serviced the room, we had no extra rolls of toilet paper at hand.
I'm sorry, but come on now...this is basic customer service.
The buffet breakfast was first class. Very delicious. And breakfast can be enjoyed in a wonderful room with stylish decor looking out to the lawn.
No "Good morning" though from the first staff member who came to the table, just an abrupt "Tea? Coffee?"
And too bad the relaxed ambiance was spoiled by one of the female staff workers noisily almost dropping cutlery into a draw nearby.
Another staff member having a bad morning?
We did find a lot of the staff very helpful and polite, particularly the porters and doorkeepers.
Perhaps due to construction work but the access to the back gate is rather rudimentary.
After coming back from a walk around Connaught Place we had to call through a broken section of the large back gate to get the attention of somebody to let us in again.
And here's the problem. Yes, it is a very impressive hotel and we are glad we stayed there as part of our India experience.
But on the whole I felt the quality of service didn't match the price or the grandeur of the hotel itself,and perhaps is lagging behind the service of other hotels we stayed at in India.
Despite this I would recommend staying at least one night at the Imperial hotel. It is a grand place full of history and elegance. The swimming pool area is just beautiful and you'll feel you're in the lap of luxury sipping on a G&T poolside.
I would like to stay again, partly to see if we were just unlucky with some of the service at the time.
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- Also Known As:
- Imperial Hotel New Delhi
- Imperial New Delhi
- Imperial Hotel Delhi
- The Imperial Hotel Delhi
- Grand Imperial Hotel
- Hotel Imperial
- The Imperial Palace Hotel
- The Imperial New Delhi