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“Beautiful historical hotel with inconsistent customer service”
4 of 5 bubbles Review of The Imperial Hotel

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The Imperial Hotel
Ranked #9 of 708 Hotels in New Delhi
Certificate of Excellence
Kagoshima, Japan
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Beautiful historical hotel with inconsistent customer service”
4 of 5 bubbles Reviewed 24 August 2012

The Imperial hotel is definitely an experience with its elegant interior, art works, paintings of a by-gone era and impressive architecture.

But it could be better with some attention to aspects of its customer service.

You really do feel like royalty when greeted by the doorkeepers, but in our case that feeling fizzled out when checking in.
Rather than a "Welcome to our hotel and thank you for choosing to stay at the Imperial", I got a feeling of "Hello, yes we're letting you stay here and this is your room OK".

Perhaps it was just a one off? Perhaps the receptionist was having a bad day? It was late.
I don't know. However it was a bit disappointing.

The interior of the hotel is a joy to walk around. I recommend taking the stairs rather than the elevator just to appreciate the paintings and art deco fixtures that give this hotel part of its character.

Our bed was very very comfortable. So much so that we completely slept in the next day.
We were in a standard room with a small corner window looking into the hotel. It was a very pleasant room.

A shame though that the beautiful old solid wood bed had small modern lamps, (one of which didn't work) attached, which were out of character.
Wi-Fi is pricey at 150 rupees for 30 minutes when cheaper hotels offer it free.

The bathroom, very nice, very elegant.
However on the second day, after room service had serviced the room, we had no extra rolls of toilet paper at hand.
I'm sorry, but come on now...this is basic customer service.

The buffet breakfast was first class. Very delicious. And breakfast can be enjoyed in a wonderful room with stylish decor looking out to the lawn.
No "Good morning" though from the first staff member who came to the table, just an abrupt "Tea? Coffee?"

And too bad the relaxed ambiance was spoiled by one of the female staff workers noisily almost dropping cutlery into a draw nearby.
Another staff member having a bad morning?

We did find a lot of the staff very helpful and polite, particularly the porters and doorkeepers.

Perhaps due to construction work but the access to the back gate is rather rudimentary.
After coming back from a walk around Connaught Place we had to call through a broken section of the large back gate to get the attention of somebody to let us in again.

And here's the problem. Yes, it is a very impressive hotel and we are glad we stayed there as part of our India experience.
But on the whole I felt the quality of service didn't match the price or the grandeur of the hotel itself,and perhaps is lagging behind the service of other hotels we stayed at in India.

Despite this I would recommend staying at least one night at the Imperial hotel. It is a grand place full of history and elegance. The swimming pool area is just beautiful and you'll feel you're in the lap of luxury sipping on a G&T poolside.

I would like to stay again, partly to see if we were just unlucky with some of the service at the time.

  • Stayed August 2012, travelled as a couple
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1 Thank Ali_Kiwi_in_Japan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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New York City
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 August 2012

I was pleasantly surprised by The Imperial's staff for offering the best of the world in terms of food and service. The service staff at The Imperial is well manered and very attentive to the customer needs. Also noteworthy is the Wine Cellar at The Imperial, a trip to the wine cellar is highly advised and must commend the FnB staff and management for putting up a world class wine cellar. Keep it folks.

Room Tip: Must visit the Wine cellar and check out the wine collection
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  • Stayed August 2012, travelled with friends
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1 Thank paramNewYorkCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 19 August 2012

New Delhi could be a bit over-whelming for first-timers to India, but my stay at The Imperial was definitely one of the highlights of the trip. Walking into the hotel was like entering into a time machine, the beautiful interior decor and classical ambiance immediately brought me back in time. It sort of reminded me of The Peninsula Hotel in Hong Kong.
Food: Breakfast buffet was delicious with a wide selection of food, it can't be missed. Skip the Asian restaurant, a bit over-priced and not authentic at all. I was craving for non-Indian Asian food, but it failed to satisfy my crave.
Room: Clean, bright, spacious. Very comfortable bed. The marble bathroom was very nice as well.
Service: Top notch service.

  • Stayed September 2011, travelled with family
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Helpful?
Thank ghphotoshutter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faversham, United Kingdom
Level Contributor
187 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
5 of 5 bubbles Reviewed 17 August 2012

A truly magnificent property and well worth 'splashing out' for a bit of luxury. Elegant rooms, amazing staff.

The whole property is amazing. Complimentary fruit platter on request. Sophistication and elegance are the keywords at this place.

Breakfast is great - lots of choice, well cooked and presented food.

We were only here for one night and ate in Spice Route (voted as one of the top 10 restaurants in the world by Conde Naste I believe). Whilst the restaurant itself is awesome I don't think I'd go so far as to say that the food was exceptional - it was good, but in my experience nothing to get overly excited about - especially given the price!

Free internet as well - a rarity in this day and age!

  • Stayed August 2012, travelled with family
    • Value
    • Location
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Helpful?
Thank KerryKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 17 August 2012

Our family came for a three weeks tour to India. We have three children traveling with us. We wanted good food and a great accommodation and the Imperial was just the place. Could not believe the food. It was the best cuisine I had every had. Their breakfast buffet was out of this world. We had an amazing experience and it was worth every dollar we spent. Firmly believe in good hotel and food while traveling abroad.

Room Tip: The food is the best...
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  • Stayed August 2012, travelled with family
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Helpful?
2 Thank Angie1202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 15 August 2012

after backpacking a month In Rajasthan, this place was the best thing that could happen to me.It' s a very special place, you are time travelling at the beginning of the last century
We had an heritage room with a king size bed. A fruit salad is complimentary at your arrival.
We have spend two nights and had a lot of lazy time , hanging out around the swiming pool, trying the restaurants ( i definitely recommand the spice route one) or testing the Spa. I felt revived.It is simply stunning , a bubble of paradise in crazy Delhi

  • Stayed July 2012, travelled with friends
    • Value
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Helpful?
1 Thank julia_b608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathmandu, Nepal
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 August 2012

Staying at the Imperial Hotel is an amazing experience. Guests are treated as royalty and want for nothing. Stepping through the front door is like traveling back in time to the early 1900's; the hotel exudes elegance and charm at every turn. Plenty of art work documents the construction and early years of the hotel and the area that is now known as New Delhi. Traditional carpets and furniture make the hotel feel warm and inviting.

The hotel is clean and well maintained. Room decor is inviting and the guests' needs are anticipated. Rooms are spacious, beautifully decorated, and furnished with high quality furniture. Linens look new but are not stiff or uncomfortable.

The hotel restaurant, 1911, offers delicious food for travelers around the world. The restaurant provides food your children will appreciate, too.

The hotel staff is the most responsive and helpful that I have ever encountered. You are not "pointed in the right direction," but instead escorted and assisted with any need. Every member of the staff seems to be there to make your experience the best you have ever had.

Experience the charm and history of New Delhi while enjoying every modern convenience and luxury. You will be glad you chose The Imperial!

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WnJn2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Imperial Hotel

Property: The Imperial Hotel
Address: 1 Janpath, New Delhi 110001, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in New Delhi
#7 Romantic Hotel in New Delhi
#7 Luxury Hotel in New Delhi
#8 Business Hotel in New Delhi
#12 Family Hotel in New Delhi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Imperial Hotel 5*
Number of rooms: 233
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Also Known As:
Imperial Hotel New Delhi
Imperial New Delhi
Imperial Hotel Delhi
The Imperial Hotel Delhi
Grand Imperial Hotel
Hotel Imperial
The Imperial Palace Hotel
The Imperial New Delhi

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