The location of the Imperial is excellent if your interest lies in exploring Delhi which was one of my main reasons for staying here.
As I like hotels that stand out from the norm, the Imperial did not disappoint as it is like walking inside a museum. Everything is spotless and the staff does their utmost to keep the place in shape.
With the exception of eating at 1910, which was so so, I only had the breakfast buffet in the hotel. Compared to other hotels I have staid at in India the breakfast was great, however in comparison with breakfasts in standard hotels in many European countries such as Sweden, it was nothing special. As someone who eats sandwiches for breakfast, the choice was not too good eg. regarding different kinds of cheese.
When it comes to the service, everyone is indeed smiling and very kind: in some extent, at least for me, though it is rather difficult to be addressed as "Sir" all the time especially as I hardly feel like one.
Some issues regarding service:
In the 1910 bar, I ordered "a pint" of beer which turns out to be a small bottle of 0,33 liter. My question whether "a pint" is not a measurement of volume was brushed aside as the staff claimed that an Indian pint is indeed a small bottle of 0,33 liter. Later on on my bill, however, the cost of a bottle of beer and a pint differed even though I have had the same sort of beer. As the costs seemed to differ on all my visits, I could not make out what I really should have ordered for getting what I call a pint.
However, what irritated me most (I staid at Imperial on two different occassions) was the dishonesty upon check-out regarding what currency my creditcard was to be debited. I was very clear with that I wanted my bill settled in Indian Rupees, as any other transaction currency would lead to higher costs for me. The staff claimed that it was purely a service to present the bill in USD and that the transaction would in reality be in Rupees. Later on, obviously, I checked my bank account and the staff's claim of a simple service turned out to be a lie, as the transaction was conducted in USD. Upon my second stay, I was told the same thing in the Imperial shop. Consequently, it appears as if the staff either is unaware of the disservice they are doing as I find it hard to believe it is intentional. Upon a stay of a couple of days, the difference in transaction currencies can turn out to be worth 1000-2000 Rupees or equivalent in your own currency. I find this annoying and unworthy behaviour of a five star hotel.
Overall, the Imperial is definetely worth a stay, though my visits there made me wonder whether there was greed rather than honesty behind some of the staffs' smile.
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- Also Known As:
- Imperial Hotel New Delhi
- Imperial New Delhi
- Imperial Hotel Delhi
- Grand Imperial Hotel
- Hotel Imperial
- The Imperial Hotel Delhi
- The Imperial Palace Hotel
- The Imperial New Delhi