I stayed at The Imperial over the holidays and had a wonderful experience.
The experience started long before my arrival, earlier that fall with an e-mail exchange with a concierge at the hotel, Mr. Albert John. I e-mailed the hotel about a stay at the hotel and also help with planning an itinerary for a visit to Rajasthan. I received a prompt reply from Mr. Albert John with some helpful information as well as some thoughtful questions.
Mr. Albert gave me a few itinerary options in terms of cities to visit and routes. I chose one and Mr. Albert helped me every step of the way, arranging hotels, a wonderful driver named Mr. Ashok, activities and guides in each of the cities we visited, and even a camel safari. I am very detail-oriented person and contacted Mr. Albert on a very regular basis leading up to the trip. I called and e-mailed A LOT and Mr. Albert was always happy to help and was extremely patient with all of my questions. He even made himself available on his mobile phone during off hours, going above and beyond any expectations.
Our driver, Mr. Ashok was an expert driver along with being very kind and knowledgeable.
We arrived in Delhi quite late on a Friday evening and Mr. Albert went out of this way to stay for our 11pm arrival and greet us at the hotel. The hotel itself was beautiful and has a rich history. The staff made themselves available at all times and were always there with help.
The restaurants at The Imperial were delicious. On our first evening, we dined at Daniell, which had delicious, traditional Indian cuisine. On another evening we dined at Spice Route, which is a truly beautiful space with some wonderfully inventive dishes and drinks. The host at the restaurant was very welcoming and helpful.
We visited the spa for a massage the night after our arrival and the experience was fantastic. The massage was a perfect cure for our 12 hour flight and the spa itself was beautifully designed.
The staff at The Imperial were very welcoming and on our return visit from Rajathan, they greeted us with a "welcome home".
Overall my experience at The Imperial was a special one. The Imperial is a beautiful, historic hotel with wonderful service and Mr. Albert John truly went above and beyond in creating a wonderful trip that I will remember forever.
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- Also Known As:
- Imperial Hotel New Delhi
- Imperial New Delhi
- Imperial Hotel Delhi
- Hotel Imperial
- The Imperial Palace Hotel
- The Imperial New Delhi
- Grand Imperial Hotel
- The Imperial Hotel Delhi