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“Old Glory in Diplomatic Enclave”

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ITC Maurya, New Delhi
Ranked #13 of 713 Hotels in New Delhi
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
153 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Old Glory in Diplomatic Enclave”
Reviewed 11 December 2012 via mobile

ITC normally presents a nice hotel to its guest, with up to date amenities etc. unfortunately Maurya is not one of them. It's literally on its last legs and really needs a cash injection to drag its public areas and rooms into the 21st century. The reception looks like a squatter area and it doesn't get better from there. Can't wait to check out.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michel V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, 12 December 2012
Dear Guest,

We appreciate your candid feedback on your views about ITC Maurya. We believe you are currently staying in the hotel. Request you to kindly share your room number with us or please contact the Duty Manager directly as we would like to get in touch with you and better understand your concerns in details.

Thank you and we do hope look forward to hearing from you.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ichalkaranji, Maharashtra, India
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 11 December 2012 via mobile

I dint stayed at the hotel but only visited the bukhara restaurent. My god ..lovely foos they serve TRUE indian traditional style..especially the world famous dal bukhara..mmmmmiiiiind blowing taste it carries..go for it

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nishant D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, 14 December 2012
Dear Guest,

Thank you for your wonderful feedback and I am delighted to know that you enjoyed your dining experience at Bukhara. Here, we strive to give a memorable experience to all our guests with great cuisine, service and ambiance.
We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beijing
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 December 2012

We landed into the hotel tonight, and what a nightmare it was. First, we had the wrong car, as we were in a 4 person party and they arranged for a normal family car. We have specifically asked for a 6 seater and it was only arranged for two cars after a while. This wasn't what we wanted, as we had a business call to make during this specific trip. We then reached the lobby, where there was no one to help us with the luggage, the staff wasn't friendly and it was beginning to be a rather bad continuation into the night. As we got to the reception, we had a porter, who was impatient for our room numbers, and he actually barked at us a few times. Service wise, this is one of the worst I have ever experienced in my travels around the world. This is one hellish of a hotel. NOT RECOMMENDED.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheNikonGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, 10 December 2012
Dear Guest,

We appreciate your candid feedback on your experience and have viewed your comments with concern. May we proffer our most sincere apologies for the inconvenience caused and request you to consider this as an aberration not reflective of our regular service standards. We would like to assure you that your feedback is being addressed to immediately. May we also request you for your stay details for the same.

Thank you and we do hope we get the pleasure of welcoming you back at ITC Maurya.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
606 reviews
283 hotel reviews
common_n_hotel_reviews_1bd8 470 helpful votes
Reviewed 6 December 2012

We had stayed at the ITC in Agra, and been disappointed. But here in the ITC Delhi, the experience was very good.

The only negative point I found was the intrusive level of security - more in your face than other Indian hotels, but I would concede that its position and guest list make it a prime target.

Picking out a number of excellent points - the lounge adjoining the reception area is magnificent - the pool is good - the views from the rooftop restaurant are staggering. I was impressed by the level of service at lunch, my wife was shivering in a draft, the maitre 'd quickly brought a shawl and installed us in a small private room.

The hotel is close to the diplomatic area, and to the airport (assuming that you do not hit heavy traffic, which in Delhi is always possible)

The level of service is almost overpowering, there always seems to be someone to help you - ask the way to the lift or the pool, and they will guide you right to it, not just give you directions.

I would unhesitatingly recommend this hotel to any visitor to Delhi, and would certainly use it myself

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moraira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, 10 December 2012
Dear Guest,

Thank you for your wonderful feedback and I am delighted to know you had a pleasant stay at the hotel. At ITC Maurya, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 December 2012

Great location & excellent food! Breakfasts were amazing! Be sure to get a room at the newly renovated floors though, the older rooms aren't worth the stay! Friendly & helpful staff, a good stay, definitely be back!

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shareen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, 6 December 2012
Dear Guest,

Thank you for your feedback and I am happy to know you had a pleasant stay at the hotel. At ITC Maurya, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
108 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 1 December 2012

I stayed here on my first time to India, and the hotel is absolutely perfect. The water is filtered, so you don't have to worry about the things you typically worry about when travelling to India. I'd highly recommend it for a family or first-time visitors to India. The rooms are immaculate, and the decor is beautiful. The staff were incredibly friendly and helpful. We also loved the food at the restaurant, Bukhara, and mean to return.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vanessaki_voyage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, 4 December 2012
Dear Guest,

Thank you for your wonderful feedback and I am delighted to know you had a pleasant stay at the hotel. At ITC Maurya, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 December 2012

This is probably my 10th stay at ITC Delhi. I have stayed in many hotels but none come close to the hospitality of ITC Maurya. Just perfect in every way.
I'm a big foodie and love the buffet spread in The Pavillion, enjoyed a relaxing massage at the Kaya Kalap and happy hours at the Executive Lounge on the top floor.
The staff in particular are very helpful and attentive. Rohit Kaushik (Employee) is very courteous, well informed and has helped me on numerous occasions.

Looking forward on staying at ITC every time i'm in Delhi.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Krish G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, 4 December 2012
Dear Guest,

Thank you for your wonderful feedback and I am delighted to know you had a pleasant stay at the hotel. At ITC Maurya, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Maurya, New Delhi

Property: ITC Maurya, New Delhi
Address: Sardar Patel Marg, New Delhi 110021, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Romantic Hotel in New Delhi
#9 Spa Hotel in New Delhi
#10 Family Hotel in New Delhi
#10 Business Hotel in New Delhi
#11 Luxury Hotel in New Delhi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — ITC Maurya, New Delhi 5*
Number of rooms: 438
Official Description (provided by the hotel):
Nestled in greenery in the heart of Delhi, ITC Maurya - a premier luxury hotel, is acknowledged as the preferred 'Residence for World Leaders and Global Icons' for over 30 years. The 438 room property epitomizes the luxury hotel experience with exemplary service and warm hospitality soaked in Indian traditions. The hotel has established industry benchmarks in safety and security, wide choice of premium rooms and suites, world renowned restaurants, banqueting facilities, spa, wellness and more. ... more   less 
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Also Known As:
Itc Maurya New Delhi Hotel New Delhi
Itc Maurya Hotel New Delhi
New Delhi Itc Maurya
Itc Maurya Delhi
Itc Mourya Delhi

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