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“Simply Superb!!!”

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ITC Maurya, New Delhi
Ranked #14 of 777 Hotels in New Delhi
Reviewed 17 November 2013

What a wonderful experience to stay at ITC. The facilities are superb but what makes the stay so enjoyable is that the staff are so responsive and provide a first class service. Whilst not intrusive at all the staff are always willing to provide assistance.

Room Tip: Stay in the Towers Suites - excellent and spacious.
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  • Stayed: November 2013, travelled on business
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Thank Najila A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded 21 November 2013

Dear Guest,

Thank you for your wonderful review for ITC Maurya. We are pleased to read your feedback for our facilities and staff.

At our hotel, it is our endeavour to offer a warm and memorable experience to our guests, and your appreciative comments are the greatest encouragement for us.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,785 - 1,791 of 2,790 reviews

Reviewed 17 November 2013

I'm a business traveler who’s been coming to the ITC Maurya for the last 5 years. The service continues to be impressive and never disappoints. Although the facility was top-notch to begin with, the management at the hotel does not rest on its laurels and is constantly making improvements. The staff is attentive and eager to serve. I also like the fact that the hotel gives you alternative locations for breakfast. If the breakfast area on the ground floor gets too crowded, you can always go upstairs rather than waiting. Due to how it is situated on its site, the hotel is considered as one of the better ones from a security standpoint, which is why many of the top world leaders stay there.

Room Tip: This is not really a hotel for views, but Pool side rooms offer the best views.
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  • Stayed: November 2013, travelled on business
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Thank MBD_LM2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2013

I was deeply disappointed with the lack of training, awareness, and SPG knowledge of the front desk. At the time of check-in, upon asking about SPG Platinum privileges, I was asked "what did I expect?" since it was clear he was unaware of the benefits. I had asked them to extend privileges to my mother who was arriving a couple of hours before me and was let down by complete absence of welcome drink, fruits in the room, or any amenity that makes a guest feels welcome. If they paid half the attention to the guest as they did to their revenues, I guess they would be more successful. I did speak to their resident manager from here because I believe that it needs attention. For now, my recommendation: stay away and choose an alternative.

Stayed: October 2013, travelled on business
2  Thank Kavita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded 21 November 2013

Dear Guest,

Thank you for your valuable feedback for ITC Maurya.
We are most concerned to know that your experience with us was not reflective of the quality service that we strive to offer at our hotel at all times.

While we apologise for the reported inconvenience, we request you to consider this as an aberration to our usual standards of service.

We do hope you choose to stay with us again and look forward to welcoming you back.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2013

We stayed at this hotel for a conference. The hotel had all of the amenities that you would expect from an international 5 star. Having said that even though the hotel is a major landmark in Delhi it did blow me away. The service met but did not exceed my expectations. The gym was a disappointment as it was very small with a queue to use the equipment.

  • Stayed: October 2013, travelled on business
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Thank Mike_UpperWestSide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2013

The wood floors in our room creaked and ice wasn't delivered with the turn down service. Otherwise excellent hotel in a terrific location. The Grill restaurant was so good we returned a couple of times. Although it was a buffet, but rather than fully prepared and overcooked food, the meats and fish were raw and cooked to order. Someone did open my suitcase, which I had stored when we checked out so that we could have dinner before catching a plane at 3:30 am to Amsterdam/JFK.

Room Tip: We stayed at the Presidential level and had access to the lounge, which was quite nice.
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  • Stayed: November 2013, travelled as a couple
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Thank StlmanChuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded 18 November 2013

Dear Guest,

Thank you for sharing your valuable review for ITC Maurya. We are happy to read your positive comments for our hotel ambiance and West View.

At our hotel, we strive to provide a warm, comfortable and memorable experience to our guests at all times and their feedback is important to us. We have noted your insights regarding the flooring in the room and will look into the same.

We ook forward to the pleasure of welcoming you back soon.
Yours sincerely,
Anil Chadha
General Manager - ITC Maurya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2013

Our first night stay on our first trip to India. The hotel was beautiful and very clean. I gave it a 4 because the room was a little on the small side. We stayed 3 nights total; returning after a side trip to Varinasi. We left laundry and luggage during our side trip and upon return all was ready. The Bakarra restaurant was great food, some of the best we had during the journey. Itc hotels are very good and comfortable with great service.

  • Stayed: November 2013
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Thank Traveldiive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded 18 November 2013

Dear Guest,

We thank you for your delightful review for ITC Maurya and are happy to know that you enjoyed your stay with us.

At our hotel, we value our guests and endevaour to provide them a warm, comfortable and memorable experience at all times.

We thank you once again and look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2013

Needed a quiet getaway from an otherwise hectic life and that exactly what I got here, perfect blend of individuality and luxury. The staff were helpful and polite and their attire, especially sari, made them look exceptionally graceful. The facilities were ideal for an unwind, the room was super and the coffee shop was top class. Will be back soon.

  • Stayed: September 2013
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Thank Shellshot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ITC Maurya, New Delhi

Address: Sardar Patel Marg, New Delhi 110021, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi > Chanakyapuri/Lutyens' Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in New Delhi
#8 Romantic Hotel in New Delhi
#10 Business Hotel in New Delhi
#10 Spa Hotel in New Delhi
#13 Luxury Hotel in New Delhi
Price Range: £151 - £278 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Maurya, New Delhi 5*
Number of rooms: 438
Official Description (provided by the hotel):
Nestled in greenery in the heart of Delhi, ITC Maurya - a premier luxury hotel, is acknowledged as the preferred 'Residence for World Leaders and Global Icons' for over 30 years. The 438 room property epitomizes the luxury hotel experience with exemplary service and warm hospitality soaked in Indian traditions. The hotel has established industry benchmarks in safety and security, wide choice of premium rooms and suites, world renowned restaurants, banqueting facilities, spa, wellness and more. ... more   less 
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Also Known As:
Itc Maurya New Delhi Hotel New Delhi
Itc Maurya Hotel New Delhi
New Delhi Itc Maurya
Itc Maurya Delhi
Itc Mourya Delhi

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