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“Amazing service and food”

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ITC Maurya, New Delhi
Ranked #13 of 713 Hotels in New Delhi
Certificate of Excellence
Toronto, Canada
2 reviews
“Amazing service and food”
Reviewed 26 December 2013

The ITC Maurya, New Delhi is well worth the price. A premiere 5 star hotel located in the heart of Delhi with all the amenities and amazing food. With several outstanding restaurants, you don't have to leave the hotel to get a true taste of Indian cuisine.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samkat711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, 30 December 2013
Dear Guest,

Thank you for your delightful review for the accommodation and restaurants at ITC Maurya.

At our hotel, we strive to provide a warm, comfortable and memorable experience to all our guests and we are happy to know that you enjoyed staying and dining with us.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,468 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (527)
Date | Rating
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English first
New York City, New York
Level Contributor
3 reviews
3 hotel reviews
Reviewed 24 December 2013

I have been staying at the ITC Maurya new Delhi since my visits to New Delhi since 1989 through todate. That is 26 years !. They have maintained the high standard levels over the years and consistent enough not to expect surprises. The staff have changed over the years however the quality of service, cuisine, security and ambience remain of the highest standard.

Room Tip: Sometimes renovation takes place and the staff need to be told at check-in that you do not wish to h...
See more room tips
  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sunder V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, 26 December 2013
Dear Guest,

Thank you so much for your wonderful review for ITC Maurya. We are most pleased to have loyal guests such as yourself, and are grateful to read your appreciation for our service, cuisine and ambience.

We have shared your feedback with our team and they are also delighted to hear the same. Your compliments are the greatest encouragement for us, and we look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Espoo, Finland
Level Contributor
133 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 24 December 2013

ITC Maurya is no doubt my favourite place in Delhi and would easily rank as one of the top hotels in the world. The rooms are exceptionally well furnished and the amenties are world class... great choice of restuarants.... the only area I would like Maurya to improve is to develop a memory of their guest...I stayed more than 3 times and each time I go through the full routine of check in details!!

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cic92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, 26 December 2013
Dear Guest,

Thank you for your wondeful feedback for ITC Maurya. We are delighted to know that we are your favorite hotel in New Delhi and you enjoy our accommodation and restaurants.

We have also noted your important insights and assure you that we are looking into the same so we can improve your experience with us.

We look forward to the pleasure of welcoming you back soon .

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 December 2013

A wonderful stay at this hotel! I highly recommend. It is in the quiet Diplomatic Enclave area. Staff are pleasant, courteous, knowledgeable and kind. Breakfast is excellent and varied. I will look forward to staying there again!.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FootlooseLibrarian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, 26 December 2013
Dear Guest,

Thank you for your delightful feedback for the service at ITC Maurya.

At our hotel, we endeavour to provide a warm, comfortable and memorable experience to all our guests, and we are pleased to hear that you had a wonderful stay with us.

We are also grateful and happy that you would like to recommend us to others and look forward to the pleasure of welcoming you back.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
148 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 23 December 2013

The hotel is in a good location but my trip coincided with a number of events at the hotel and as a result it was very busy which caused long waits at check-in and check-out. The elevators were out of order on the day I arrived and the rooms, while nice, were small and felt crowded. The bed was great and the quality of food and service quite good. Transport provided by the hotel for airport service was excellent.

Room Tip: I had a room overlooking the entrance way and as a result kept the curtains closed.
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seanmage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, 26 December 2013
Dear Guest,

Thank you for your pleasant review for ITC Maurya. We are happy to read your appreciation for our food and service.

We have also noted your important feedback regarding the long wait & also the elevators, and apologise for any inconvenience caused.

We look forward to the pleasure of welcoming you back soon at our hotel.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
Reviewed 21 December 2013 via mobile

This hotel I meant to be one of the finest 5 star hotels in New Delhi. The staff are real friendly and we enjoyed the hotel very much. The rooms are really comfortable and includes all the facilities which satisfies you very much.

Stayed December 2013, travelled with friends
Helpful?
Thank Washeem R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, 26 December 2013
Dear Guest,

Thank you for your delightful comments for ITC Maurya.
At our hotel, we strive to ensure that our guests have a warm, comfortable stay & also take back great memories, and are happy to know you enjoyed your experience with us.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quito
Level Contributor
91 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 20 December 2013

ITC Mauyra is considered one of the top hotels in Delhi, yet it feels like it has seen better days. The rooms feel dated and slightly neglected, yet they are spacious, comfortable and nicely decorated. All of the staff are exceptional (there were moments in the restaurant when there was no one to serve coffee at breakfast when it was really busy). The desk said I had free high speed internet but when I logged on, my code had not been activated, requiring a call to the desk. Then the screen gave several options with a cost for each one. This required another call because I was told it was free. I had one massage at the spa which was very nice but the music was elevator musak when I was hoping for some Indian meditative music. There was also noise, like doors closing and water running. Still, it's a lovely hotel and I was pleased that they took my feedback seriously.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LisaAnn61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, 22 December 2013
Dear Guest,

Thank you for sharing your valuable review on your experience at ITC Maurya.

At our hotel, we strive to offer a warm and memorable experience to our guests and their insights are important to us. While we apologise for any inconvenience caused, we would like to assure you that we have noted your feedback and will try to address the same as best as possible.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Maurya, New Delhi

Property: ITC Maurya, New Delhi
Address: Sardar Patel Marg, New Delhi 110021, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Romantic Hotel in New Delhi
#9 Spa Hotel in New Delhi
#10 Family Hotel in New Delhi
#10 Business Hotel in New Delhi
#11 Luxury Hotel in New Delhi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — ITC Maurya, New Delhi 5*
Number of rooms: 438
Official Description (provided by the hotel):
Nestled in greenery in the heart of Delhi, ITC Maurya - a premier luxury hotel, is acknowledged as the preferred 'Residence for World Leaders and Global Icons' for over 30 years. The 438 room property epitomizes the luxury hotel experience with exemplary service and warm hospitality soaked in Indian traditions. The hotel has established industry benchmarks in safety and security, wide choice of premium rooms and suites, world renowned restaurants, banqueting facilities, spa, wellness and more. ... more   less 
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Also Known As:
Itc Maurya New Delhi Hotel New Delhi
Itc Maurya Hotel New Delhi
New Delhi Itc Maurya
Itc Maurya Delhi
Itc Mourya Delhi

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