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“Excellent hotel in New Delhi”

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ITC Maurya, New Delhi
Ranked #14 of 733 Hotels in New Delhi
Reviewed 12 March 2014

This is one of the finest hotels in New Delhi. Stayed in this hotel in few times and find this to be an excellent option to stay either in business or on holiday. Good location and near to the diplomatic area.

Its Bukhara restaurant is one of the finest in great Indian food in town. make sure to book early as it is always full!

Room Tip: take room from level 12 and above. level 11 rooms get noise from the party at night.
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  • Stayed: March 2014, travelled on business
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Thank macrenga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded 15 March 2014

Dear Guest,

Thank you so much for your delightful feedback for ITC Maurya.
We hare pleased to know that you enjoyed the warm warm and memorable stay that we strive to offer at our hotel, and have also appreciated Bukhara as one of the best resaurants in New Delhi

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,580 - 1,586 of 2,722 reviews

Reviewed 12 March 2014

Stayed one night at this lovely Hotel on a Business Trip and simply loved. From the time you enter the Grand Lobby you are impressed with the sheer opulence and class of the Hotel. Booked on line directly and being a Club ITC member was upgraded to an Executive Club Exclusive Room on the 8th Floor(room 2811 - the Hotel has only 8 Floors). Swift check in formalities and escorted to the Room. Luggage came in immediately. Wonderful Room - spacious with all necessities you may require and unlimited supply of bottled water. Not much of a view which looked out on a abandoned ground but then since I was staying for a night it did not matter. Bathroom superb with bath tub and separate shower facility, soft fluffy towels, quality amenities, excellent shower pressure - nothing more required. Comfortable bed and extremely pleasant room.
I could not use the Executive Lounge facility since I had a packed programme on the day of arrival and left early next morning which was sad but would certainly come back again.
Came back late at night and saw that they had done Turn Down service and replaced all used consumables including the towels and replenished the tea/coffee. Perfect and totally satisfying.
Top of the Line Hotel and Facilities. Highly Recommended.

  • Stayed: February 2014, travelled on business
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Thank subchat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded 15 March 2014

Dear Guest,

Thank you so much for taking out time to share your wonderful review for ITC Maurya.
At our hotel, we work towards offering a warm and memorable stay to our guests through warm service and accommdation, and we are delighted to know that we were successful in our endeavors.

We also thank you for recommending us to others and look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2014

I stayed at the hotel recently for business. The level of service at the hotel by the reception staff was fantastic, they were very helpful, and really treated you as an individual remembering your name. We ate in most of the hotel's restaurants. Of particular note, the breakfast on the top floor was amazing, one Indian delight after another. Also, lunch in Bukhara was amazing. I wish I could have eaten more, as the food just kept coming. Overall, very enjoyable.

  • Stayed: February 2014, travelled on business
    • Value
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Thank EnglishBex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded 15 March 2014

Dear Guest,

Thank you for so much for your wonderful feedback for ITC Maurya.
We are truly grateful and delighted to know that you enjoyed the warm service that we offer here, and also particularly enjoyed your breakfast experience.

We have shared your comments with our team and they are also pleased to hear the same. We look forward to the pleasure of welcoming you back again.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2014 via mobile

Bukhara is the best restaurant i have dined at !

Food is delicious

Service is a bit slow

Dal Bukhara is a must try

Desserts have an amazing variety too

My favourite is Phirni

It's recommend not to use cutlery & eat with your fingers !

Seats have no back rest & may be a bit uncomfortable

Stayed: March 2014
Thank Rajesh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded 15 March 2014

Dear Guest,

We are delighted to know that you enjoyed dining at Bukhara, ITC Maurya.
Here, we strive to offer a memorable dining experience to our guests through authentic Indian cuisine, and we are happy that we were successful in our endeavors.

We have also noted your insights regarding the service being slow and will look into the same. We look forward to having you dine with us again.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2014

Excellent place to stay for five star guests with Good restaurants and excellent food choice
of Indian and western food ,fantastic service and Breakfast on 18th floor restaurant.
Excellent service with smile by ground staff ,reception staff and very good rooms with surrounding views .housekeeping was excellent and service was very good

Room Tip: Rooms on garden side are excellent
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  • Stayed: February 2014, travelled with friends
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Thank journeyman007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded 15 March 2014

Dear Guest,

Thank you for your wonderful review for ITC Maurya. We are pleased to know that you enjoyed our accommodation and restaurants, and your appreciation for our service is the greatest encouragement for us.

We look forward to the pleasure of welcoming you back soon at our hotel.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2014 via mobile

Very nice five star hotel. The room that I stayed in (28 floor) was very comfortable and very quiet. Everything about the room was much as I would expect from an ITC hotel which I have found to be off a consistently high standard .
The restaurants at the hotel are among some of the best in Delhi and Dum Phukt restaurant in particular is definitely worth a visit.
If there was one thing that could be better the swimming pool which I'd somewhat bland in assistance but otherwise a very nice hotel in one of the best stress of Delhi.

Stayed: March 2014, travelled with friends
Thank jaydee55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded 15 March 2014

Dear Guest,

Thank you for sharing your wonderful review about ITC Maurya. We are delighted to know that you enjoyed our accommodation and restaurants, particularly Dum Pukht.

We have also noted your feedback for the swimming pool service and will look into the same. We look foward to the pleasure of having you stay with us again.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2014

I have been a SPG Platinum member for a long time and have stayed at multiple hotels in New Delhi previously. This was my first time staying at the ITC Maurya (March 7th-10th, 2014) and I will never stay in another hotel in New Delhi ever again.

There were 3 reasons why this hotel outnumbers all of the other hotels in Delhi and is frankly the best ITC hotel I've ever stayed at. Before you read this review, please keep in mind that I'm a pretty demanding customer, and I have to say that ITC Maurya fulfilled all of my expectations. 10 out of 10!

1) Beautiful Hotel
Before you even get into the hotel, you can get a sense of its grandeur and breathtaking presence. The property is just phenomenal, from the beautiful pool to the lobby to the rooms. Everything is perfectly arranged and you can tell they put a lot of thought into every detail of the hotel.

2) Impeccable Service
All the staff that I worked with was gracious and able to address all of my concerns.

Of all the staff that I worked with, Sentina is the real deal, and in the top 1% of all of the hospitality staff I have ever worked with, ever! Within 2 hours of checking into the hotel, she was able to secure a priority reservation with Bukhara, book us a top-notch tour guide for a Delhi tour for the very next day, and make a number of recommendations on local places in Delhi that are not written in Lonely Planet, Rick Steve's etc.

To summarize, Miss Sentina was extremely gracious, caring, and on top of everything. She is extremely professional, with a lot of potential - I wish her the best for her future.

3) Overall Package
- Breakfast: out of this world, one of they days I was in a hurry and running late for a meeting and asked them to pack a travel box for me, and they were able to assemble it immediately
- Evening Towers Lounge: Delightful enclave, great place to relax after a day of meetings
- Concierge: Professional, friendly, and even asked for feedback half way through my trip to see if there was anything they could do to improve
- Dinner: Bukhara is awesome, and fulfilled all of my expectations (it is ranked as one of the Top 50 restaurants in the world..)

Room Tip: If you want peace and quiet, I would recommend staying in the women's only floor - It's call...
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  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank sserenity22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded 11 March 2014

Dear Guest,

Thank you for taking out time to share your wonderful, detailed review for ITC Maurya.

We are truly pleased to hear that you enjoyed the warm, comfortable and memorable experience that we strive to offer at our hotel through great accommodation, ambiance and restaurants.

We have also shared your special appreciation with our team and they are also grateful for the same.
We look foward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Maurya, New Delhi

Address: Sardar Patel Marg, New Delhi 110021, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi > Chanakyapuri/Lutyens' Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Romantic Hotel in New Delhi
#10 Spa Hotel in New Delhi
#10 Family Hotel in New Delhi
#10 Business Hotel in New Delhi
#12 Luxury Hotel in New Delhi
Price Range: £164 - £312 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Maurya, New Delhi 5*
Number of rooms: 438
Official Description (provided by the hotel):
Nestled in greenery in the heart of Delhi, ITC Maurya - a premier luxury hotel, is acknowledged as the preferred 'Residence for World Leaders and Global Icons' for over 30 years. The 438 room property epitomizes the luxury hotel experience with exemplary service and warm hospitality soaked in Indian traditions. The hotel has established industry benchmarks in safety and security, wide choice of premium rooms and suites, world renowned restaurants, banqueting facilities, spa, wellness and more. ... more   less 
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Also Known As:
Itc Maurya New Delhi Hotel New Delhi
Itc Maurya Hotel New Delhi
New Delhi Itc Maurya
Itc Maurya Delhi
Itc Mourya Delhi

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