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“Indulgent experience”

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ITC Maurya, New Delhi
Ranked #13 of 779 Hotels in New Delhi
Reviewed 26 April 2014

I stayed for 1 night and wished I could have stayed for more! The lobby is like a museum, the service is exceptional, every employee from driver to doorman to housekeeping staff make you feel like royalty. The only downside for me was that they don't have complimentary wifi which is something that even 3star and budget hotels offer as complimentary. For a hotel which is this pricey, surely the wifi could be included
for free! I had breakfast at the pavilion restaurant and it had a good spread of Indian, continental breakfast but what I loved most was the masala chai. The price overall is definitely high but this is a once in a while indulgence so I still recommend it.

Stayed: April 2014, travelled solo
Thank Lakshmi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded 30 April 2014

Dear Guest,

Thank you for sharing your delightful review about ITC Maurya.
At our hotel, we work towards offering a comfortable and indigenous experience to our guests through our warm service, and we are pleased to hear your compliments for our team.

We are grateful to you for recommending us to others, and look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,643 - 1,649 of 2,847 reviews

Reviewed 25 April 2014

What a lovely experience!! Great food and amazing service. The staff is friendly, super knowledgeable, polite and prompt. A very authentic, superb food , value for money. decor is nice and soothing. Must visit place ......

  • Stayed: April 2014, travelled with family
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Thank rajinderdhiman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded 30 April 2014

Dear Guest,

Thank you for your wonderful appreciation for ITC Maurya. We are most delighted to hear that you had a lovely experience with us and enjoyed the warm service, accommodation and ambiance that we offer.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2014

A very elegant hotel, depicting the culture to an extend!!
Location: Excellent, right in the middle of diplomatic Enclave. Its a hot location and is accessible to Core Delhi business center and Gurgaon.
Hotel, Room & Amenities: Hotel is really big, with excellent courteous staff (I loved their dress and traditional welcome style). When I told them I am new to ITC club and a loyal member of Hilton, they gave me an upgrade to enjoy the ITC facility - A nice move. Rooms were spacious, beautiful with a great view of surroundings. Amenities are at par with any comparable 5 star hotel, although, I would love to have a more comfortable bed. It was a little hard than what I observed in other 5 star hotel. Fruit basket and welcome drink are plus!! The way their senior staff accompany you to room and show you everything, will give you an Indian tradition touch, which was so appealing. The Lounge area is small compare to hotel dynamics, and will be crowded - Something I wish it could be large. Restaurants are having nice ambiance, interior and staff. They will go an extra mile to serve you and ask you right things when you dine - these small things make a difference between good experience & nice warmth experience. Food and dining experience is such a plus for this hotel. Ask for their specialty - in any cuisine and I am sure they will make your dine memorable. Yes, its an epitome of food and its exclusiveness. Lets give ITC Maurya & its staff full points on above criteria. The couple of suggestions I have is improve their travel desk and check out process - Which I also give while having a feedback email with ITC. Travel desk needs to be more customer friendly rather than business friendly. They will charge you almost double then what the travel guy in the hotel will charge you. Checkout process can be fast as compared to many other 5 star hotels.

Thank you ITC for memorable stay!!

  • Stayed: December 2013, travelled on business
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4  Thank M_Manoj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded 30 April 2014

Dear Guest,

Thank you so much for taking out time to share your wonderful, detailed feedback for ITC Maurya.

We are most delighted to know that you enjoyed the comfortable and indigenous experience that we strive to offer at our hotel through our accommodation, facilities and warm service.
We have also noted your important insights regarding the travel desk facilities and will look into the same.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014

This is an exceptional hotel. This hotel proved better then my expectations in terms of Interiors, Rooms, Amenties, Cleaniness, Staff is really helpful to make your check in easy. Will definitely love to stay here again.

Room Tip: hotel proved better then my expectations
See more room tips
  • Stayed: October 2013, travelled on business
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Thank Saurabh G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded 26 April 2014

Dear Guest,

Thank you for your wonderful comments for ITC Maurya. We are delighted to know that you had a great stay with us and enjoyed our accommodation and services.

We look forward to the plsure of welcoming you back soon.
Yours sincerely,
Anil Chadha
General Manager - ITC Maurya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2014

Rooms were great.. service was excellent... MUST check out the spa.. very tight security, great restaurants located within the hotel.. must say it was indeed wonderful on my first visit to the India...

  • Stayed: May 2013, travelled on business
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Thank Kristal R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded 26 April 2014

Dear Guest,

Thank you for choosing ITC Maurya on your first visit to India. It is truly a pleasure to know that you had a wonderful stay with us, and enjoyed the services and facilities that we offer.

We look forward to the pleasure of welcoming you back on your next visit to New Delhi.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2014

a fantastic experience from the room to the,food and service.
The concierge service was professional and helpful throughout as was the hotel organised trips using their Limousine service to the Taj Mahal, city tours etc.
This is an ideal once in a lifetime holiday experience as regrettably the only draw back to the whole experience is the very high prices.

  • Stayed: May 2013, travelled solo
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Thank Sembawang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded 26 April 2014

Dear Guest,

Thank you for sharing your delightful review for ITC Maurya. We are glad that you enjoyed the accommodation, restaurants and services at our hotel, and enjoyed your holiday experience with us.

We look forward to having you stay with us again,
Yours sincerely,
Anil Chadha
General Manager - ITC Maurya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2014

Since arrival & checkin everyone is doing their best to exceed on service. Special mention to Ms Bhavna who pampered us as we were VIP. We were upgraded to a beautiful room with access to executive club and had flowers and cake when they new we were celebrating!
Perfect location at the green heart of the diplomatic enclave in Delhi. Great offer of restaurants, perfect swimming pool, gym and spa. We had been at other 4 ITC hotels and 2 TAJ during our last trip to India but none to be compared with the excellence of ITC Maurya. Thanks

  • Stayed: April 2014, travelled as a couple
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Thank DavidSusBCN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded 26 April 2014

Dear Guest,

Thank you for choosing ITC Maurya for this special occasion, and for sharing your wonderful feedback with us.

It is delight to know that you enjoyed the warm and memorable experience that we strive to offer at our hotel.
We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Maurya, New Delhi

Address: Sardar Patel Marg, New Delhi 110021, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi > Chanakyapuri/Lutyens' Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in New Delhi
#8 Romantic Hotel in New Delhi
#8 Spa Hotel in New Delhi
#10 Business Hotel in New Delhi
#11 Luxury Hotel in New Delhi
Price Range: £154 - £282 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Maurya, New Delhi 5*
Number of rooms: 438
Official Description (provided by the hotel):
Nestled in greenery in the heart of Delhi, ITC Maurya - a premier luxury hotel, is acknowledged as the preferred 'Residence for World Leaders and Global Icons' for over 30 years. The 438 room property epitomizes the luxury hotel experience with exemplary service and warm hospitality soaked in Indian traditions. The hotel has established industry benchmarks in safety and security, wide choice of premium rooms and suites, world renowned restaurants, banqueting facilities, spa, wellness and more. ... more   less 
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Also Known As:
Itc Maurya New Delhi Hotel New Delhi
Itc Maurya Hotel New Delhi
New Delhi Itc Maurya
Itc Maurya Delhi
Itc Mourya Delhi

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