I stayed for one day and one night at the ITC Maurya in New Delhi. Its proximity to the airport is the best part if you are planing to wrap up a meeting by 6pm and head out to the airport for a 8pm flight.
Hotel has tight security at the entrance but I was taken a back with the frisking, they actually touch your pockets. I haven't seen a single 5 star front door security that frisks guests by touching pockets.
The hotel lobby is very pleasing and the staff is warm friendly and very courteous. I rate the staff an A+. The rooms were very disappointing. Small, cramped and not value for the money I paid (INR 11K with taxes per day). The furniture in the rooms were ancient and the decor was a drab. View from the rooms are not at all pleasing. The room showed signs of ageing and lack of maintenance. Polish worn out on desks, bathroom having fit and finish issues. Room was clean and so was the bed. Housekeeping was good as well.
The room numbers are confusing and have a 4 digit numbering scheme. I stayed in Room 16XX and its called the 16th floor but actually you are only 5 floor above ground. Similarly the executive lounge is on 28th floor and you cant find the relation either because its in another tower, but the staff knows it all. For a common person trying to navigate by themselves this hotel is confusing and the signage in the lobby's are not helpful either (in fact there are none).
The hotel has good but limited retail options in house and I was fortunate enough to find formal clothing for my meeting the next day at the Wills Lifestyle store (airline lost my luggage).
All the restaurants serve excellent food, Bukhara is fantastic and will set you back $65+ per pax with out drinks. Its popular and you definitely need to make reservations any day of the week. They have a limited menu but food worth raving about, no wonder they are one of 50 top restaurants in Asia.
The Pavilion (coffee shop & diner) was OK and didn't really have a great breakfast spread other than the regular Indo-continental stuff. The staff at the Pavilion need to hear out the customers more carefully. I asked for a steak with fries instead I got mashed potatoes. The tenderloin I ordered medium wasn't pink in the center and was flaky on the outside and placed on top of the potato mash, it was too lemony with a bunch of diced & boiled vegetables on the side -- never seen such lousy presentation in my life. Didn't send it back because I was running late for a meeting. Later that night at dinner, we had to remind the waiter three times for our order which was straight forward and simple - a plate of paneer tikka took 30 mins to arrive.
We used the meeting rooms on the 28th floor and the room reminds you of the 80's. Outdated and uncomfortable carved wood chairs, outdated electronic whiteboard which cant print, over priced projector (INR 4000 for 3 hours), No LCD panel, no secretarial services.
The F&B staff are amazing at the executive lounge are friendly and warm and provide great service. Refreshments were served very promptly when requested. The executive lounge has happy ours every day. Again decor is a drab, the lounge chairs are very un-comfortable and the pillars in the middle of the lounge make it look very crowded. You are better off visiting a pub out in the city than spending time in that lounge. However the lounge at the entrance of tower 2 is spacious with chairs and couches well separated. However doesn't offer any thing other than coffee / tea / cold drinks, cookies and muffins.
In room dining is expensive - a club sandwich will set you back INR 1200 + taxes ($22+) which is really over priced, a regular scotch (30ml) from the refrigerator is INR 900 plus taxes ($19+). They claim to be a luxury hotel but the decor of the rooms, space and quality of things kept inside was nothing more than a regular business hotel. I could not find the luxury element they boast about. Because its an ITC hotel all toiletries are of the ITC Wills and nothing out of the ordinary - I have stayed in cheaper business hotels offering Body shop or equivalent stuff. Even the in restaurant dining is a tad higher than the competition with no element of wow. Check in and Check out was a breeze and once again the front office staff is very efficient.
The prime reason why I rate this hotel low is because of two reasons - (1) Offerings and options at the hotel are kind of mismatched - where the staff is excellent the amenities are a drab (2) Pricing on F & B (way higher than others in the league) and the non existence of the so called ITC luxury element.
- Official Description (provided by the hotel):
- Nestled in greenery in the heart of Delhi, ITC Maurya - a premier luxury hotel, is acknowledged as the preferred 'Residence for World Leaders and Global Icons' for over 30 years. The 438 room property epitomizes the luxury hotel experience with exemplary service and warm hospitality soaked in Indian traditions. The hotel has established industry benchmarks in safety and security, wide choice of premium rooms and suites, world renowned restaurants, banqueting facilities, spa, wellness and more. ... more less
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- Also Known As:
- Itc Maurya New Delhi Hotel New Delhi
- Itc Maurya Hotel New Delhi
- New Delhi Itc Maurya
- Itc Mourya Delhi
- Itc Maurya Delhi