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“Good hotel -- can be much better”

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ITC Maurya, New Delhi
Ranked #14 of 715 Hotels in New Delhi
Reviewed 24 June 2014

I stayed for one day and one night at the ITC Maurya in New Delhi. Its proximity to the airport is the best part if you are planing to wrap up a meeting by 6pm and head out to the airport for a 8pm flight.

Hotel has tight security at the entrance but I was taken a back with the frisking, they actually touch your pockets. I haven't seen a single 5 star front door security that frisks guests by touching pockets.

The hotel lobby is very pleasing and the staff is warm friendly and very courteous. I rate the staff an A+. The rooms were very disappointing. Small, cramped and not value for the money I paid (INR 11K with taxes per day). The furniture in the rooms were ancient and the decor was a drab. View from the rooms are not at all pleasing. The room showed signs of ageing and lack of maintenance. Polish worn out on desks, bathroom having fit and finish issues. Room was clean and so was the bed. Housekeeping was good as well.

The room numbers are confusing and have a 4 digit numbering scheme. I stayed in Room 16XX and its called the 16th floor but actually you are only 5 floor above ground. Similarly the executive lounge is on 28th floor and you cant find the relation either because its in another tower, but the staff knows it all. For a common person trying to navigate by themselves this hotel is confusing and the signage in the lobby's are not helpful either (in fact there are none).

The hotel has good but limited retail options in house and I was fortunate enough to find formal clothing for my meeting the next day at the Wills Lifestyle store (airline lost my luggage).

All the restaurants serve excellent food, Bukhara is fantastic and will set you back $65+ per pax with out drinks. Its popular and you definitely need to make reservations any day of the week. They have a limited menu but food worth raving about, no wonder they are one of 50 top restaurants in Asia.

The Pavilion (coffee shop & diner) was OK and didn't really have a great breakfast spread other than the regular Indo-continental stuff. The staff at the Pavilion need to hear out the customers more carefully. I asked for a steak with fries instead I got mashed potatoes. The tenderloin I ordered medium wasn't pink in the center and was flaky on the outside and placed on top of the potato mash, it was too lemony with a bunch of diced & boiled vegetables on the side -- never seen such lousy presentation in my life. Didn't send it back because I was running late for a meeting. Later that night at dinner, we had to remind the waiter three times for our order which was straight forward and simple - a plate of paneer tikka took 30 mins to arrive.

We used the meeting rooms on the 28th floor and the room reminds you of the 80's. Outdated and uncomfortable carved wood chairs, outdated electronic whiteboard which cant print, over priced projector (INR 4000 for 3 hours), No LCD panel, no secretarial services.

The F&B staff are amazing at the executive lounge are friendly and warm and provide great service. Refreshments were served very promptly when requested. The executive lounge has happy ours every day. Again decor is a drab, the lounge chairs are very un-comfortable and the pillars in the middle of the lounge make it look very crowded. You are better off visiting a pub out in the city than spending time in that lounge. However the lounge at the entrance of tower 2 is spacious with chairs and couches well separated. However doesn't offer any thing other than coffee / tea / cold drinks, cookies and muffins.

In room dining is expensive - a club sandwich will set you back INR 1200 + taxes ($22+) which is really over priced, a regular scotch (30ml) from the refrigerator is INR 900 plus taxes ($19+). They claim to be a luxury hotel but the decor of the rooms, space and quality of things kept inside was nothing more than a regular business hotel. I could not find the luxury element they boast about. Because its an ITC hotel all toiletries are of the ITC Wills and nothing out of the ordinary - I have stayed in cheaper business hotels offering Body shop or equivalent stuff. Even the in restaurant dining is a tad higher than the competition with no element of wow. Check in and Check out was a breeze and once again the front office staff is very efficient.

The prime reason why I rate this hotel low is because of two reasons - (1) Offerings and options at the hotel are kind of mismatched - where the staff is excellent the amenities are a drab (2) Pricing on F & B (way higher than others in the league) and the non existence of the so called ITC luxury element.

Room Tip: No tips. The hotel looks like a drab from the outside and the view from rooms is equally bad. I gue...
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  • Stayed: June 2014, travelled on business
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Thank Solto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, Resident Manager - ITC Maurya at ITC Maurya, New Delhi, responded to this reviewResponded 26 June 2014

Dear Guest,

Thank you for your very valuable insights. We have taken these into account and have discussed the same with the concerned deparments at the hotel.

May we also request you to share your contact details with us, so we may get in touch with you to further understand your concerns.

We do hope overall experience at ITC Maurya was good & that we will have the pleasure of welcoming you back again.

Yours sincerely,
Shekhar Sawant
Resident Manager - ITC Maurya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,388 - 1,394 of 2,642 reviews

Reviewed 23 June 2014

I never visited such a wonderful hotel in my life everythink is excellent, wonderful breakfast and dinner , only concern is the bath area is too small.
They will provide you whatever you want
Value for money

  • Stayed: June 2014, travelled on business
    • Value
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Thank HoneyHunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, Resident Manager - ITC Maurya at ITC Maurya, New Delhi, responded to this reviewResponded 26 June 2014

Dear Guest,

Thank you for your wonderful review. We are happy your enjoyed your 'Mauryan' experience and look forward to the pleasure of welcoming you back again.

Yours sincerely,
Shekhar Sawant
Resident Manager - ITC Maurya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

Upon arriving at the hotel, I was made to wait 20 minutes before an attendant asked me for my room requirements. Apart from the initial delay, the stay at the hotel was good. I would like to talk to the General Manager of the hotel regarding some qualms I experienced during my stay, as I plan on coming again later next week..
Thank You.

  • Stayed: June 2014, travelled on business
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Thank anonymous982014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, Resident Manager - ITC Maurya at ITC Maurya, New Delhi, responded to this reviewResponded 26 June 2014

Dear Guest,

Thank you for your valuable feedback. We apologize for the inconvinience caused due to the delay in your check-in.

Could we request you to share your contact details with us, and we will get in touch with you to understand your concerns.

We look forward to your next stay with us and assure you of our best service

Yours sincerely,
Shekhar Sawant
Resident Manager - ITC Maurya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

I arranged a dinner for a very close friend in New Delhi. Being from London I rang the hotel and the following people:

Nitika and Jatin

Showed a lot of effort and excelency in the service!

This was a suprise dinner for my friend, and they made it so special!

Hearing from my friends, they mentioned how Ankit was looking after them at the table and he also showed fabulous service skills!

I had to make sure they tipped them high!

Thank you for all your help and the service ITC Maurya. Whenever i come to Delhi next, i will definitely come and visit you!

  • Stayed: June 2014, travelled with friends
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Thank Ritu B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, Resident Manager - ITC Maurya at ITC Maurya, New Delhi, responded to this reviewResponded 26 June 2014

Dear Guest,

Thank you for so much for sharing your wonderful review about ITC Maurya. We are most pleased and grateful to read your delightful appreciation for our service and our associates, and have shared your comments with them.

We all look forward to the pleasure of welcoming you back soon at our hotel.

Yours sincerely,
Shekhar Sawant
Resident Manager - ITC Maurya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

I had been to this hotel for many times and totally experienced true hospitality in all respect. Good locality, super food, friendly staff, good value for money, true reward scheme, upgrades on arrival with out any fuss. Totally satisfied.

  • Stayed: March 2014, travelled on business
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1  Thank eskay2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, Resident Manager - ITC Maurya at ITC Maurya, New Delhi, responded to this reviewResponded 26 June 2014

Dear Guest,

Thank you for your delightful feedback for ITC Maurya. We are pleased to hear your wonderful appreciation for our hotel location, service and restaurants.

It is a pleasure to have loyal guests such as yourseleves, and look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Shekhar Sawant
Resident Manager - ITC Maurya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014

Upon arriving at the airport, the pick up service staff is already waiting for us, do note that unlike any other pick up service that they let the car go in front of the airport to pick you up, they let you walk to the parking area which is quite hard for us because we are carrying 2 luggages each person. It was a smooth ride going to the hotel and staffs are very nice from helping us with our luggage and assisting us for check in. Dechen is very friendly and since we requested a room from the eve floor (women only floor), there was a separate check-in counter.

The room is quite big, there's even a massage chair which is really really relaxing. The room is quite classic in terms of design but they also have modern technological touches. There's an Ipad provided in the room which controls the television, lights, AC, etc; and it's quite cool. For lady travelers, I suggest that you get a room from the Eve floor because all the amenities provided are specially for women. For breakfast, it's a buffet style restaurant. Staffs are very attentive, however, there are not much choices for food. Also, they don't have free wifi which is a bit disappointing considering the price of the room is not that cheap either, they should atleast include the wifi.

As for dinner, we had it at Bukhara, and the restaurant is very very good indeed. Our server Bernard even toured us inside the kitchen and showed us the dal and the kebabs. Amazing.

Upon check-out the staff was a bit unaccommodating but that's the only downside on our entire stay. Overall, our stay was amazing and I would definitely go back here for our future stay.

Room Tip: For female travelers choose the Eve floor.
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  • Stayed: May 2014, travelled with friends
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3  Thank time_traveller123_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, Resident Manager - ITC Maurya at ITC Maurya, New Delhi, responded to this reviewResponded 26 June 2014

Dear Guest,

Thank you for taking out time to share your wonderful review for ITC Maurya. At our hotel, we strive to offer a comfortable and indigenous experience to our guests through warm service, and we are glad that we were successful in our endeavors.

We have also noted your comments regarding the inconvenience caused at the time of your check out, and apologise for the same.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Shekhar Sawant
Resident Manager - ITC Maurya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2014

Buchara is rated as Asia's 25th best restaurant and I have to say that Buchara never fails my expectations! I have been their every time I visit Delhi and the food is excellent and service outstanding, allways!thank you Ashok, for Your attentive, allways friendly , outstanding service!
You can pick up anything from the menu, everything is delicious; prawns, lamb, chicken, paner tikka, butter naan Your dal buchara.... Just waiting for my next visit to Buchara!

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Matkailija2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnilCGMITCMaurya, Resident Manager - ITC Maurya at ITC Maurya, New Delhi, responded to this reviewResponded 21 June 2014

Dear Guest,

We are always happy to hear from loyal guests like yourself. Thank you so much for taking out time to write such a wonderful review for Bukhara. We look forward to welcoming you back soon for yet another amazing Bukhara experience.

Yours sincerely,
Shekhar Sawant
Resident Manager - ITC Maurya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Maurya, New Delhi

Address: Sardar Patel Marg, New Delhi 110021, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Romantic Hotel in New Delhi
#10 Business Hotel in New Delhi
#10 Family Hotel in New Delhi
#10 Spa Hotel in New Delhi
#12 Luxury Hotel in New Delhi
Price Range: £177 - £307 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Maurya, New Delhi 5*
Number of rooms: 438
Official Description (provided by the hotel):
Nestled in greenery in the heart of Delhi, ITC Maurya - a premier luxury hotel, is acknowledged as the preferred 'Residence for World Leaders and Global Icons' for over 30 years. The 438 room property epitomizes the luxury hotel experience with exemplary service and warm hospitality soaked in Indian traditions. The hotel has established industry benchmarks in safety and security, wide choice of premium rooms and suites, world renowned restaurants, banqueting facilities, spa, wellness and more. ... more   less 
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Also Known As:
Itc Maurya New Delhi Hotel New Delhi
Itc Maurya Hotel New Delhi
New Delhi Itc Maurya
Itc Mourya Delhi
Itc Maurya Delhi

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