A very modern hotel, decor perhaps too stark for some tastes. If only their attention to service and detail matched the expense on the look.
Like all high-end Indian hotels, there is security, but when the security staff refuse to provide a table or hold out a hand for mobiles/keys, and then when the scanner doesn't beep, STILL insist on a pat-down, this is way over the top. Unlike sister brand the Westin, where security checks are courteous, these are bordering on molestation. Totally unacceptable, especially when after being warned not to touch me they continued on subsequent returns to the hotel to try to pat me down without warning or permission.
Check-in certainly didn't make me feel like a valued Gold SPG member. There's no concierge so asking advice on trips or tourism requires not only the travel desk (who actually failed to get back to me as promised), but also the business centre where they will Google what you ask for local advice on! I asked to find a bar showing a particular sports game, but despite phone calls to "check" I was then sent to another hotel who, it turned out, weren't showing it, then to another bar who also weren't showing it. So time and taxi fares wasted because they couldn't properly check what I asked. They did arrange a good car trip to Agra for me, but as with everything in India, it pays to haggle over the price.
I found the designer rugs in my room concealed hair and grape stalks, which was disgusting. Combine this with other issues such as vacuuming in lobby at 1.30am which was audible in higher floor bedrooms, and cold food and poor service in the Chinese restaurant, things were adding up to make me very dissatisfied. The manager did accept my complaints and upgraded me to a suite, but this shouldn't be necessary. Modern decor is no use if standards are so poor that guests feel undervalued and let down, not to mention hesitant to even enter the hotel for fear of being physically molested by staff.
Finally, a word of warning about the swimming pool. The professional photo is totally misleading, as you will have to share the pool with pigeons, and swim in their droppings. Again, quite disgusting and astonishing that the hotel staff find this acceptable.
This Meridien is nothing like 5 stars. it's well located for India Gate and Connaught Place, and has a nice but virtually empty lobby bar (free wasabi peas!) the standards set down by management let it down terribly. If you have even moderate standards yourself, stay elsewhere.
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- Also Known As:
- Le Meridien New Delhi Hotel New Delhi
- Meridien New Delhi
- Le Meridien Delhi
- New Delhi Le Meridien