First of all, this is a truly 5 star hotel, in the outskirts of Delhi, so a bit less smog then in the city centre. 20 minutes from the airport, pick up by nice hotel car with driver in uniform. We were upgraded and had amazing rooms at the executive floor. Check in was also at that floor, everything was alrready prepared before we arrived. Lots of complementary stuff, such as high tea, cocktails. Room was good, great shower, large tv, nicely decorated. Breakfast was good, not that extensive at the executive floor but maybe the one at the groundfloor had more options. Complementary internet was slow and room had two beds instead of king one. Large pool, 9 hole putting green, 4 restaurants and a great bar with good, loud music, maybe because it was Saturday, but we liked it.
The downside: immense numbers of staff that all have theor own task, instead of taking care of a requestand it goes slow. Example, at the pool, where there was nearly no other quests. We ordered a coke and a beer. The guy overseeing the pool could not take our order, went to call his colleague, who took our order, after 15 minutes the drinks came, but not the bill. Took another 15 minutes for that. Very inefficient and not client friendly. Lots of other examples in this two days.
Next to that, very expensive because of all the unexpected taxes that are added.
- Official Description (provided by the hotel):
- Modern crescent-shaped hotel situated on 6 acres in the diplomatic enclave, 15 minutes from city center. ... more less
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- Also Known As:
- Taj Palace New Delhi
- Hotel Taj Palace
- Hotel Taj Mahal Palace
- Taj Mahal Hotel Delhi
- Taj Mahal Hotel New Delhi
- The Taj Mahal Hotel New Delhi
- The Taj Mahal Hotel Delhi