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“top notch hotel”
5 of 5 bubbles Review of Taj Palace Hotel

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Taj Palace Hotel
Ranked #6 of 708 Hotels in New Delhi
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“top notch hotel”
5 of 5 bubbles Reviewed 24 February 2014

We stayed here while on business in Delhi. The location is relatively close to the airport, though kind of far from many of the city attractions and from the offices where we were meeting. This would be a great location, though, if you are working at one of the nearby embassies.

The service here is top-notch... some of the best I've ever had. We stayed on the Taj Club level (top three floors)... definitely try to wind up there, if you can. You get in-room check in and a private check-out desk, access to the club lounge 24/7 with tea, coffee, and soft drinks all the time, high tea every afternoon, and cocktail hour every evening (I do wish cocktail hour started a little earlier). The club lounge provides a great place to hold small meetings, work, read, or just unwind.

We also had airport pick-up and drop-off included in our rate; absolutely top-notch service there too... and classy cars (range rovers and jaguars). Upon arrival, we were greeted and taken straight to our rooms; very easy check-in.

The rooms themselves were great; very updated, classy yet modern feeling. We had hazy city views (wish it was clearer in February). The bathrooms with the giant glass separating the tub from the room were excellent... so fun.

I used the spa and workout area and greatly appreciated the hours (work-out room is 24/7), the high level of service there, and the equipment. Spa and workout area are complimentary for all guests. They have separate spa facilities (hot tub, steam room, etc) for men and women. I was able to relax and rejuvenate in the spa facilities one morning. The spa here is good, though I've definitely seen nicer (e.g., West Chosun in Seoul!). Also, their pool is unheated, so much too cold to go for a dip there in January and February... though I imagine it would be lovely in June or July.

Every morning I had breakfast downstairs; great breakfast selection. Many western and haute-cuisine choices as well as a number of Indian dishes. Also had nice waffle/pancake and egg stations. One evening we had drinks at the bar; was very pricey and not the best white russian I've had... so not certain I can recommend that part (also, they didn't have any port on their bar menu!). (They also have breakfast in the club lounge, but the selection is smaller; though it's quieter there.)

The taxi stand outside is great (they'll call the taxi for you at the entrance). The taxi drivers who park there are all very professional, speak English reasonably well, are happy to wait for you wherever you are going (no extra charge), and they all use their meters! They'll also tour you around the city to any attractions you want to see. Delhi is pretty big though... so the meter runs up fairly quickly (though the taxi cost is nothing compared with one night in this hotel).

Room Tip: Taj Club Level!
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DC_Maverick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, 10 March 2014
Dear Guest,

Greetings from Taj Palace, New Delhi!

We have noted your feedback with regard to your stay at Taj Palace, New Delhi!
We thank you for your detailed feedback with regard to your appreciation for the Taj Club rooms, the bathrooms, the Taj Club lounge, breakfast at our Coffee Shop, the facilities and service at the Spa and the taxi service at the hotel.

Taj Palace is ideally located for those seeking a calm, serene and green surroundings as we are surrounded by reserve forest cover on two sides and Embassies on the other. In addition, we are only fifteen minutes from the international airport, ten minutes from the Ministries, Presidential Palace and within Lutyens Delhi (city’s heritage quarter.)

I also have noted your comments with regard to our Blue Bar being pricey. Please allow me to assure you that the restaurant prices of Taj Palace are perhaps the most reasonable in comparison to similar hotels in New Delhi. May I also take this opportunity to inform you that we also have a highly successful value meal option specifically designed for single diners which is the Bento Box option which also has wine or beer as an inclusion.

We thank you for your kind patronage of Taj Palace and look forward to welcoming you back soon.

With best regards,

Taljinder Singh
General Manager
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Mumbai (Bombay), India
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 24 February 2014

Spent first two nights after getting married. Started off on a sour note and we werent very happy with the room and facilities and the views (room number 241). Spoke with their front desk and informed them of the occaision. The way they turned the 2 nights around is spectacular. Sidhant at the front desk really pulled off an amazing stay for us. We even got a discount on club lounge access and the champagne with Sunday lunch was a delight. I dont get to stay at hotels in Delhi as its my hometown but this is definitely worth doing again!

They had their issues, delayed our car arrival etc but its all covered up by their fantastic service

Room Tip: - Higher the better - Club and lounge access is a great thing to get. 3,000 per night is nothing!
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  • Stayed February 2014, travelled as a couple
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    • Cleanliness
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Helpful?
1 Thank antitourism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, 28 February 2014
Dear Guest,

Greetings from Taj Palace, New Delhi!

Thank you for sparing your time and sharing with us your feedback. We have noted that your experience initially started on a sour note for which I deeply apologize.

However, we are glad to know that we were able to turn around your experience to an amazing one and we are happy to note that Sidhant was able to do so to your satisfaction. We have communicated your kind words of appreciation to Sidhant and needless to say he is truly motivated.

We thank you for your kind patronage and look forward to welcoming you back.

With best regards,

Taljinder Singh
General Manager
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Coimbatore, India
Level Contributor
69 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 20 February 2014

Perfect rooms,ambience, service and food. Felt very well looked after. Excellent location with good connectivity. Suitable for a business traveller. Ambience in and around the hotel is soothing and fresh.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KashmirFriend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, 22 February 2014
Dear Guest,

Greetings from Taj Palace, New Delhi!

Thank you for your very kind and thoughtful feedback.

Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service.

It was indeed a pleasure having you at the Taj Palace and we look forward to welcoming you again.

With best regards,

Taljinder Singh
General Manager
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Bangalore
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 19 February 2014

Stayed for a night. Room was small overlooking the pool. Security was tight as to be expected I suppose. We were a family of 3.
No hassles @ check-in - we went late in the evening and left the next morning.

Staff was super courteous. Forgot the belt for the trousers the next day and one of the staff readily got us a new spare belt he purchase and refused to take any money!

Buffet though was terrible, Food wasn't ready, bland and spread very limited.

This was the only downer during our stay. I will probably go there again but will not eat.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vmallela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, 22 February 2014
Dear Guest,

Greetings from Taj Palace, New Delhi!

Thank you for your feedback in the Trip Advisor.

I am very grateful for your kind compliments for the staff which has been communicated to all concerned.

We have also noted your feedback with regard to the size of the room and your dissatisfaction with the food in the buffet. I have conveyed your feedback to the Executive Chef to take corrective measures and assure you that during your next visit you will perceive a marked difference.

We thank you for the feedback which although not necessarily pleasant for us is absolutely invaluable as it ensures that we not only become aware but are being proactive in addressing our guests concerns.

Thank you once again and I look forward to welcoming you back to Taj Palace.

With best regards,


Taljinder Singh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 18 February 2014 via mobile

My first visit to Taj hotels and I am spell bound by the experience. Every single detail is rich and authentic. The architecture was awesome. The rooms splendid. The dining mind blowing. The staff professional and courteous. Overall a true taj hospitality. Well done keep it up
Jayakumar ramasamy

Stayed February 2014, travelled with friends
Helpful?
Thank Jacke R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, 22 February 2014
Dear Guest,

Greetings from Taj Palace, New Delhi!

We thank you for your kind feedback in the Trip Advisor.

I am delighted to read your feedback with respect to your experience at Taj Palace and would like to thank you for sharing with us the same.

It is really heartening to get your acknowledgement about the hospitality and services extended to you during your stay at our hotel. It is certainly very encouraging to get this feedback from you, which indeed goes a long way to improve and exceed our services to meet the expectations of our esteemed guests

Thanking you once again and looking forward to your continued patronage of the Taj Palace Hotel.

With best regards,


Taljinder Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
386 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed 15 February 2014

Actually a good conference hotel constructed 30 years ago but well maintained. Good comfortable rooms, excellent room service, reasonably close to the airport. Good breakfast, decent restaurants, large conference facilities.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KanwarTavy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, 22 February 2014
Dear Guest,

Greetings from Taj Palace, New Delhi!

Thank you for sparing your valuable time and sharing with us your feedback in the Trip Advisor.

We have noted your comments about Taj Palace being a good conference hotel. Taj Palace Hotel is the first choice for International conferences, Media conclaves, Awards nights, Car launches, Exclusive Ministerial and Head of State meetings and sit down dinners. With two beautiful lawns and two of the largest pillar less halls like Durbar and Shahjehan, it makes a perfect choice for a dream wedding and Cocktail parties.

We have also noted your appreciation for the rooms, room service, breakfast, restaurants etc and would like to thank you for the same. These compliments are highly encouraging and have been communicated to all the concerned.

We thank you for choosing Taj Palace and look forward to welcoming you back soon.

With best regards,

Taljinder Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, DC
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 15 February 2014

We stayed here for 5 nights on the 6th floor in a club room. The rooms were good...nothing spectacular, but the service was amazing. The service in the club lounge was the best I've ever had. Niha (sp?) took the best care of us. As soon as my Glenmorangie was within a drop of done, Niha had a refill waiting.

The food in the hotel was good. The spa service was great (Ravi - sp?- was of great help in the spa).

By way of location, we thought about the other Taj property close to Connaught Place. I had intended to book there but accidentally booked this property (don't confuse the two!). In the end I'm so glad I booked this one as it was an oasis in the city. Delhi is completely overwhelming but as soon as the gates opened to the Taj Palace compound, the biggest breath of relief is felt. It is truly one of the best hotels I've ever stayed at and I've been at many a Ritz, JW, and Four Seasons. I love the Taj properties!

Room Tip: Club level is entirely worth it!
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ejh25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, 22 February 2014
Dear Guest,

Greetings from Taj Palace, New Delhi!

Thank you for sparing your time and sharing with us your feedback.

I am delighted to read your feedback with respect to the service at the club floor, the food and the Spa and would like to thank you for the same. I have also noted your kind words of appreciation for the services rendered by Niha and Ravi and the same has been communicated to them.

Thank you for your kind patronage of Taj Palace and look forward to welcoming you back soon.

With best regards,

Taljinder Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Taj Palace Hotel

Property: Taj Palace Hotel
Address: | Sardar Patel Marg, Diplomatic Enclave, New Delhi 110021, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in New Delhi
#4 Luxury Hotel in New Delhi
#7 Family Hotel in New Delhi
#9 Business Hotel in New Delhi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Taj Palace Hotel 5*
Number of rooms: 402
Official Description (provided by the hotel):
Modern crescent-shaped hotel situated on 6 acres in the diplomatic enclave, 15 minutes from city center. ... more   less 
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Also Known As:
Taj Palace New Delhi
Hotel Taj Palace
Hotel Taj Mahal Palace
Taj Mahal Hotel Delhi
Taj Mahal Hotel New Delhi
The Taj Mahal Hotel New Delhi
The Taj Mahal Hotel Delhi

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