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“Outstanding” 5 of 5 bubbles
Review of Taj Palace Hotel

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Taj Palace Hotel
Ranked #5 of 706 Hotels in New Delhi
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Outstanding”
5 of 5 bubbles Reviewed 11 April 2014 via mobile

Magnificent hotel. Gardens,restaurants,rooms etc cannot be faulted.
Let me give you some examples.
My daughter had a cough as she walked through the lobby. As soon as we sat down at the restaurant the staff brought a lithe bottle of water as a member of staff had spotted her coughing.

After a day excursion the pool staff brought orange juice as we had had a long day.
The cocktail bar reserved an outside table for dinner
I could go on.
The service really was magnificent and we stay in good hotels all over the world.
Many thanks for a perfect stay.

Stayed April 2014
Helpful?
Thank autopilot01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, 14 April 2014
Dear Guest,

Greetings from Taj Palace, New Delhi!

At the outset, we would like to thank you for sparing your time and giving us your valuable feedback.

Thank you for your kind feedback with respect to your experience at the Taj Palace and your appreciation for the hotel, gardens, restaurants,rooms and the service etc. are highly appreciated.

These comments are highly encouraging and have been communicated to all the concerned. All this truly makes the effort worth it.

We at Taj Palace are making every effort to ensure that though we are a large hotel, we operate it like a small personalized operation. Your mail seems to validate this and makes us very happy.

Thank you for choosing Taj Palace and look forward to your continued visits.

With best regards,

Taljinder Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,545 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (477)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
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  • Any
English first
Wellington NZ
Level Contributor
74 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 7 April 2014

Despite the security to get into the hotel grounds this hotel feels warm and welcoming. Reception are very friendly and helpful, noisy neighbours at 2:00a.m. dealt with promptly. Breakfast has a good range and the coffee is good. Due to our schedule we were not able to try other meals and I suspect we missed out!
The poolside service deserves special mention. Towels and bottles of water being continually supplied along with ginger tea and a small plate of fruit - those guys works hard! Slight niggle, how do you get to the pool without going through a restaurant?
On site ATM is a nice touch

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KiwiTraveller063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, 11 April 2014
Dear Guest,

Greetings from Taj Palace, New Delhi !

Thank you for your compliments on the promptness of our services and specially services at the pool side. You can reach the poolside by first going to the Spa at the Mezzanine level. Here you have a facility to shower and change before proceeding through a short stairway to the pool side. This route offers complete privacy right from the guest rooms, till the poolside itself.

We thank you for your kind patronage of Taj Palace and look forward to welcoming you back soon.

With best regards,

Taljinder Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
124 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 7 April 2014

We had the opportunity to visit Delhi and we chose the Taj Palace Hotel as we had heard it was reasonably good. Our flight arrived pretty late in the night and we were picked up smoothly by the hotel car at the airport, whisked away to the hotel and straight to our room. The check in was done right there and due to some minor name being incorrect, this caused a whole flurry of attention from the manager on downwards. We were immediately visited by the duty manager, Mrs Khushminder Kaur, who apologized profusely for a truly minor spelling mistake and ensured that our stay was unbelievable for the next few days. Every member of staff was aware of our names and greeted us like royalty throughout the hotel. I have to say that it made a huge difference to our visit. We were assisted about where to visit and when best to go etc. and the hotel really became a home away from home for me and my wife. All future visits to Delhi will only be to the Taj Palace hotel!!

Room Tip: Try and get a room near the lifts as otherwise it can be a walk to the elevators
See more room tips
  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank sunilsadhwani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, 8 April 2014
Dear Guest,

Greetings from Taj Palace, New Delhi !

Thank you for taking the time to give us your feedback. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services.

We have noted your satisfaction with respect to our services and facilities and are delighted to know that you felt at home and look forward to staying only at Taj Palace.

These comments are highly encouraging and have been communicated to all the concerned. All this truly makes the effort worth it.

We at Taj Palace are making every effort to ensure that though we are a large hotel, we operate it like a small personalized operation. Your mail seems to validate this and makes us very happy.

Thank you for choosing Taj Palace and look forward to your continued visits.

With best regards,

Taljinder Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Potomac, Md. USA
Level Contributor
129 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 6 April 2014

We stayed here a year ago and returned for business. Still top quality service. Our only complaint is the charge for internet service. Given the price of the rooms, the WIFI should be free.
Furthermore, the charge increases for more than 2 devices. We each had a cell phone and I had an I-pad so already that was 3 devices. The concierge desk was extremely helpful in getting us reservations for our flight to Cochin and for finding us a hotel in Kumarakom in Kerala. The business office made business cards for my husband in a few hours.

Room Tip: We were on the executive floor and it was fine. I'm sure the other floors must be as nice. This...
See more room tips
  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank RoxiePotomac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, 8 April 2014
Dear Guest,

Greetings from Taj Palace, New Delhi !

Thank you for sparing your valuable time to share your feedback on your recent stay at Taj Palace.

I am pleased to note that our services were to your satisfaction. Your positive feedback about the Concierge is deeply appreciated and have been communicated to the Concierge team. We have also noted your feedback about the wifi.

I thank you for your valuable comments and look forward to the pleasure of your continued visits and assure you of the best in service and hospitality.

With best regards,

Taljinder Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nomansland, United Kingdom
Level Contributor
182 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 300 helpful votes
4 of 5 bubbles Reviewed 6 April 2014

This was a treat for my last night in India and there is no getting away from the excellence and opulence that pours out of every gap.

On arrival I was whisked away from the taxi and dealt with personally all the way to my room. The staff are without doubt, trained to the highest standard and were genuinely friendly, very welcoming, immaculately turned out and wiling to please.

I went down to dinner and was appalled at how a large group of diners spoke to the staff, not a please or thank you and staff were dismissed with a wave of the hand for asking if water was required. The group smiled over to me but I couldn't return it after I had seen how they treated people doing a marvellous job. A table of British people were also commenting on the behaviour so I know it wasn't me being sensitive. I was horrified, embarrassed to see it and left without finishing my food for fear of saying something I may regret. The lovely staff carried on, totally professional and smiling but I wonder how they felt inside.

Considering the price of staying here I would not expect to see smeared bathroom tiles and shower glass but the rest of the room was spotless and well appointed. Slippers, dressing gowns, decent mini bar, nice furnishings, high tech - all the things you would expect with this sort of establishment, it was as it should be. Breakfast was wonderful with a diverse selection of food suitable for every taste. Service was swift, and friendly.

In lower end hotels you can sit in reception, restaurant etc and have conversations with people, be they staff or other guests, this place is not like that, so if you enjoy meeting new people this may not be the place for you. If you like an anonymous and stiff environment with impeccable service then its perfect.

I wouldn't stay here again, its not my kind of atmosphere but would definitely recommend it to people in a group of their own or someone who wants to be left alone.

  • Stayed March 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jo J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, 11 April 2014
Dear Guest,

Greetings from Taj Palace, New Delhi !

We have noted your feedback and have also investigated your comments of the group that was dining nearby. Since Taj Palace dining options are popular, we do also get boisterous groups sometimes but the associates are well trained to take this in their stride. Our cultural sensitivity training to every associate ensures that they are not de motivated by guests who may not always be polite.

We however, thank you for your concern for our associates and have passed on your compliments to each one of them.

We thank you for your kind patronage of Taj Palace and look forward to welcoming you back soon.

With best regards,

Taljinder Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 6 April 2014

there are quite a few conference rooms so it wasn't a surprise that a large number of guests were there together, but I found the staff to be very pleasant and the location was pretty nice to get out for long walks. nice and quiet in general

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chris s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, 8 April 2014
Dear Guest,

Greetings from Taj Palace, New Delhi !

Thank you for your feedback in the Trip Advisor. We have noted your appreciation for the staff and the location of the hotel and thank you for the same.

Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service.

It was indeed a pleasure having you at the Taj Palace and we look forward to welcoming you again.

With best regards,

Taljinder Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kanpur, India
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 5 April 2014

Taj at its best. Its truly a 5 star property. the staff was courteous, helpful and accommodating. A well maintained 5 star property. The grand buffet platter at B/fast with personal attention of the chef was icing in the cake. I am thankful to Taj for the corporate package they have extended to Army.

Room Tip: Pool Facing Rooms are better option
See more room tips
  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sabirafrin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, 8 April 2014
Dear Guest,

Greetings from Taj Palace, New Delhi !

Thank you for your kind and valuable feedback in the Trip Advisor.

We have noted with thanks your appreciation for the staff and the property. Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service.

We would like to take this opportunity to thank the Army for the continued support and sincerely value your patronage.

It was indeed a pleasure having you at the Taj Palace and we look forward to welcoming you again.

With best regards,

Taljinder Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Taj Palace Hotel

Property: Taj Palace Hotel
Address: | Sardar Patel Marg, Diplomatic Enclave, New Delhi 110021, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in New Delhi
#3 Luxury Hotel in New Delhi
#7 Family Hotel in New Delhi
#9 Business Hotel in New Delhi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Taj Palace Hotel 5*
Number of rooms: 402
Official Description (provided by the hotel):
Modern crescent-shaped hotel situated on 6 acres in the diplomatic enclave, 15 minutes from city center. ... more   less 
Reservation Options:
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Also Known As:
Taj Palace New Delhi
Hotel Taj Palace
Hotel Taj Mahal Palace
Taj Mahal Hotel Delhi
Taj Mahal Hotel New Delhi
The Taj Mahal Hotel New Delhi
The Taj Mahal Hotel Delhi

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