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“Really great hotel, with lots of added little extras”
Review of Taj Mahal Hotel

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Taj Mahal Hotel
Ranked #10 of 713 Hotels in New Delhi
Certificate of Excellence
Reviewed 21 August 2014

We really enjoyed our stay in the hotel. It was ideally located and plenty of tuk-tuks outside to get around. Breakfast was really nice, with plenty of choice. Bed was large and comfortable. Fresh water was brought everyday. Staff were really friendly and helpful.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank miche90210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTMD, General Manager at Taj Mahal Hotel, responded to this reviewResponded 25 August 2014

Dear Sir,

Greeting from The Taj Mahal Hotel, New Delhi!

Thank you for sparing your valuable time to share your feedback on your recent stay at The Taj Mahal Hotel, New Delhi.

I am pleased to note that our services and facilities were to your satisfaction.

It was indeed a pleasure having you at The Taj Mahal Hotel, New Delhi and we look forward to welcoming you again.

Warm regards,

Satyajeet Krishnan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,060 - 1,066 of 2,092 reviews

Reviewed 21 August 2014

We had stayed at the Taj Palace, but as there was no couple spa there, we opted to come to this hotel to avail it. The property and services were excellent, and the massage was beyond our expectation. We had opted for a 60 minutes massage. During the treatment, I asked for a little extra attention on certain areas, and expected it to be done within the opted time. Everything went well till then. Once we were done with the massage, and in the changing room, the manager (a lady with short hair, dressed in a saree), rushed and informed us that we would be charged for 90 minutes, and not 60 (like we had opted). This was only because I asked for a little extra attention on a specific area.
As expected, we told her politely that we don't mind paying, but she should"ve informed us before changing the package. She rudely replied, "Ma'am, isn't it understood? if you stay for an extra day in a hotel, you would obviously be charged for an extra day"!
When getting a massage done, it isn't really possible to keep track of time. We told her clearly that we were NOT looking for a discount, but just making a point that we should've been informed before they change and extend the timing. For almost twenty minutes, she kept rudely arguing with us.
Even though the massage was excellent, our whole experience was spoilt because of this lady, and we would never think about going back there again.

Room Tip: Great hotel, but avoid the spa.
  • Stayed: August 2014, travelled as a couple
    • Value
1  Thank manjusha_mjn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTMD, General Manager at Taj Mahal Hotel, responded to this reviewResponded 25 August 2014

Dear Ma'am,

I am deeply embarrassed and anguished to learn about your recent experience at The Taj Mahal Hotel, New Delhi. Please accept my sincere apologies for the unpleasant experience you had during your recent visit to our Spa.

I have taken up your feedback with the concerned team and corrective measures are being taken.

May I request you to give us another opportunity to look after you in the tradition and hospitality that is synonymous with the Taj Group.

Warm regards
Bhawna

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Reviewed 20 August 2014

This hotel's lobby, location, and longstanding reputation exude old world class on their own. But it's the staff's exceptional attention to detail and affectionate service that really separates Taj Mansingh from the Oberoi's, Leela's, Imperial's, etc's. Without hesitation I would go back to stay here again on future trips to Delhi. From Mr. Krishnan to the restaurant waiters to the valets and greeters outside, the Taj staff make your stay an absolute joy all around.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank sammy321321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTMD, General Manager at Taj Mahal Hotel, responded to this reviewResponded 29 August 2014

Dear Sir,

Thank you for your sharing your feedback on your overall experience at The Taj Mahal Hotel, New Delhi.

We value your patronage and the entire team at the hotel looks forward to being of continued service to you and welcoming you back to The Taj Mahal Hotel, New Delhi.

Please do let me know if I can be of any assistance at any time.

Warm Regards,

Satyajeet Krishnan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

I stayed in 4 hotels in my recent trip to India and this was the best by far. great staff. great room. excellent dining apart from the breakfast but we always something we could eat.
If i visited delhi again I would be stopping here.

  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
2  Thank oyesteban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTMD, General Manager at Taj Mahal Hotel, responded to this reviewResponded 21 August 2014

Dear Sir,

We thank you for your sharing your positive comments on your overall experience at The Taj Mahal Hotel, New Delhi.

We value your patronage and the entire team at the hotel looks forward to being of continued service to you and welcoming you back to The Taj Mahal Hotel, New Delhi.

Please do let me know if I can be of any assistance at any time.

Warm regards,

Satyajeet Krishnan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

It was memorable stay in Taj Man singh the staff was really nice,Rooms were very beautiful with full of amenities,Room service was excellent,we enjoyed steam,suna and Jacuzzi free with the room ,nice breakfast over good stay,Non Veg food was average but acceptable

Room Tip: Yes it a bit class category hotel for short stay but for long stay more option are there
  • Stayed: June 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Mahesh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTMD, General Manager at Taj Mahal Hotel, responded to this reviewResponded 21 August 2014

Dear Sir,

Thank you for your sharing your feedback on your overall experience at The Taj Mahal Hotel, New Delhi.

We value your patronage and the entire team at the hotel looks forward to being of continued service to you and welcoming you back to The Taj Mahal Hotel, New Delhi.

Please do let me know if I can be of any assistance at any time.

Warm regards,

Satyajeet Krishnan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

The hotel was very welcoming. Our group arrived quite early in the morning and the hotel had our rooms waiting for us. Our room was very comfortable with a king-size bed, tea kettle & coffee maker, large bathroom. The lobby area is quite nice to sit and enjoy a conversation with friends. The view of the grounds was very nice. We enjoyed the meals in Machan - 24 hour cafe. Would stay here again.

Room Tip: We hired a tuk-tuk for the day to go around and do some sightseeing and some shopping. They were lo...
  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Service
Thank travel4funRA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTMD, General Manager at Taj Mahal Hotel, responded to this reviewResponded 21 August 2014

Dear Ma'am,

We thank you for your sharing your positive comments on your overall experience at The Taj Mahal Hotel, New Delhi.

We value your patronage and the entire team at the hotel looks forward to being of continued service to you and welcoming you back to The Taj Mahal Hotel, New Delhi.

Please do let me know if I can be of any assistance at any time.

Warm regards

Satyajeet Krishnan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

Went to Taj Hotel this week-end to meet my friend visiting India. Fantastic as always for as long as i have been going to this property for nearly 15 years now. Spendid food at Machaan. Great Hospitality. Keep it up !

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Service
1  Thank Nilima2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTMD, General Manager at Taj Mahal Hotel, responded to this reviewResponded 30 July 2014

Dear Ma'am,

Thank you for sparing your valuable time to share your feedback on your recent stay at The Taj Mahal Hotel, New Delhi.

I am pleased to note that our services and facilities were to your satisfaction.

It was indeed a pleasure having you at The Taj Mahal Hotel, New Delhi and we look forward to welcoming you again.

Warm regards

Satyajeet Krishnan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Taj Mahal Hotel

Address: Number One Mansingh Road, New Delhi 110011, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in New Delhi
#6 Family Hotel in New Delhi
#7 Business Hotel in New Delhi
#7 Spa Hotel in New Delhi
#8 Luxury Hotel in New Delhi
Price Range: £144 - £366 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Taj Mahal Hotel 5*
Number of rooms: 292
Official Description (provided by the hotel):
The Taj Mahal Hotel is one of the most distinguished addresses in Lutyens’ Delhi, and reflects the heritage of Mughal Delhi. Graceful architecture blends aesthetically with modern facilities. The hotel is a city landmark, centrally located, in close proximity to some key areas of the capital. The 294 rooms and suites are luxuriously appointed with the latest in in-room comforts, and all are “rooms with a view” which adds to the guest experience. ... more   less 
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Also Known As:
Taj Mahal New Delhi
Taj Palace Delhi
Hotel Taj Mahal
The Taj Mahal Hotel
Taj Mahal Hotel India
Taj Palace Hotel Delhi
Taj Hotels New Delhi
Taj Mahal Hotels
Taj Palace Hotel New Delhi

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