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“Crowded and unclean”
2 of 5 bubbles Review of The Park New Delhi

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The Park New Delhi
Ranked #57 of 707 Hotels in New Delhi
Houston, TX
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Crowded and unclean”
Reviewed 3 July 2012

Not sure why would one pay money to a hotel where the shower curtains are dirty and with mildew.
We checked in at the night and it took good 45 mins as the place was crowed. There was utter chaos at the front desk. The room also was not very clean. When we opened the curtains we could see dust falling down. Under the bed as a different story.. it had papers and a used condom. Had to get the room changed right away.

The restaurant is another rip off. The food is low average. Place to avoid.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chakdeHouston_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The Park New Delhi, responded to this review, 5 July 2012
Dear Guest,

Thank you for your recent stay at The Park New Delhi and for taking the time to share your feedback with us. I'm sorry to learn that your experience with us did not meet your expectations.
I have reviewed each of your comments and have taken appropriate action to resolve each issue you reported. Your comments will be shared with our team as part of their ongoing commitment to training and development. In addition, we are re-evaluating our quality assurance processes to ensure these types of issues do not occur in the future. Our long distance telephone charges are in line with what other city 5 star hotels are charging. I would like to reassure you that this is not typical of our hotel experience and I wish to express our apologies on behalf of the entire team for your disappointment. I do hope that this isolated experience will not prevent you from visiting us again so that we may reinstate the hotel back to your good favour and demonstrate the exceptional facilities and best in class service The Park New Delhi is known for.

Warm Regards,
Abhijit Bose
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Mumbai (Bombay), India
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 July 2012

The hotel is located bang at Cannaut Circle and hence is at a prime location. I was there for my business visit and stayed there on 2 ocassions. the other good things are the rooms which are not simple boxes but also has some space to move around. What i would not consider as a very attractive aspect of the hotel is the interiors. The colour is too gaudy for my taste. The other not so good is the breakfast. THe variety is for the sake and not everything is likable and some of it was even not edible. But overall a good place to stay if one needs to be in the centre ofthe city but of course there are better options at the same price if one can avoid being at cannaut place.

Room Tip: Most of the rooms are designed similarly and are peaceful. If you are a non smoker be very particula...
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rushisawant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The Park New Delhi, responded to this review, 5 July 2012
Dear Guest,

Thank you for your recent stay at The Park New Delhi and for your valuable feedback. Your kind comments regarding the hotel’s location, guest rooms. and food are highly appreciated . The hotel is situated in the heart of the city's buzzing business and entertainment hub - Connaught Place. It overlooks the historic 18th century observatory - Jantar Mantar and provides ideal accessibility to all the major attractions of the city.

I regret that we could not offer you a desired breakfast experience- We have shared your feedback with the team and every possible measure will be taken to ensure that the issues highlighted in your feedback are investigated and effectively addressed.

I look forward to meet you in person and welcome you back at The Park New Delhi.

Best Regards,
Abhijit Bose
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
79 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 3 July 2012

Stayed for 2 days in this hotel. Check in was like 20-25 minutes and then lift had more than 80 people waiting to go up. No Management. Hotel is very near to Janpath, the flee market and even its lobby is filled up like Janpath. Food was good. No privacy. House Keeping and Laundry always knocking the door to ensure that you are disturbed. The location is very good but they just need to maintain it as Five Star property. Food is again good as most of the The Park.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SANJEEVOHRI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The Park New Delhi, responded to this review, 5 July 2012
Dear Guest,
Thank you for your recent stay at The Park New Delhi and your valuable feedback. I am distressed to know that you were not satisfied with the check-in process. Your feedback has been shared with the team as a part of our ongoing commitment towards training and development. I regret that you were not completely satisfied with your stay experience with us. I would like to reassure you that the every possible measure will be taken to ensure that the issues highlighted in your feedback are investigated and effectively addressed. We remain committed to providing our guests with world class hospitality and service, which is best in class. I look forward to meet you in person and welcome you back at The Park New Delhi.

Best Regards,
Abhijit Bose
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen
Level Contributor
149 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 3 July 2012

I stayed 5 nights at The Park New Delhi recently. As a business traveler I have grown accustomed to a certain level of service and attention to detail when staying in 4/5 star hotels.

The pro's about The Park New Delhi:
- close proximity to Connaught Place
- Breakfast buffet works
- Sun-beds at pool are old and highly uncomfortable. Reminds me of a bed from 1850's I once slept in.
- Food in general is really good - in fact probably what is best about this hotel
- The service at the bar is great, but slow by the pool
- Spa/hairdresser very service-minded as well

The con's:
- internet facilities are too unstable
- beware of dry-cleaning. I have a strong feeling that the suits and blazers I sent for dry-cleaning were in fact simply pressed - and badly at that. On top of that the laundry and dry-cleaning prices are completely over the top
- if you want cappucino, cafe latte or similar, don't expect to get anything you'll be happy about here
- I ordered a car & driver to pick me up at the airport. No driver came and after waiting for an hour in the middle of the night, I had to get a taxi. Now, mistakes happen every where. But I never got an apology from anyone in the hotel.

There were other incidents that brings down the total experience of the Park Hotel (newspaper not delivered, cable TV went on strike etc.), and never once did anyone apologize.

Finally, when traveling in India, do beware that most prices are listed as net prices, which mean you'll have to add sales tax, service tax and what not.

Room Tip: I stayed on the 4th floor. That was ok apart from a lot of noise from - I think - the elevators clos...
See more room tips
  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank michaelleander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The Park New Delhi, responded to this review, 5 July 2012
Dear Guest,

Thank you for taking the time to share your feedback with us. I am disappointed to learn that your time with us was below the expectation that you have come to expect from The Park New Delhi- Certainly, this is not typical of the high level of service and accommodations for which our hotel is well known and we wish to extend our most sincere apologies for your discomfort and inconvenience. We have noted your concerns and have shared them with the team. We appreciate your bringing them to our attention. I do hope that this unusual experience does not preclude you from choosing to stay with us in future.

I look forward to welcoming you back to The Park New Delhi

Best Regards,
Abhijit Bose
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 July 2012

A hotel with good decor and excellent lobby. The spread of buffet is good amnd has lot of variety for breakfast , covering pan india .The location of hotel is also convinient. Its proximeity to Connaught Place makes it a worth staying.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sohailjalia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), Maharashtra, India
Level Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 3 July 2012

Lovely decor, lovely ambience, lovely food. Service is extremely friendly and client centric. The location of the hotel does add to its positives, right in the heart of the place. Staff is extremely courteous.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YusuF P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chennai, india
Level Contributor
147 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 3 July 2012

just out of the airport delhi metro train to Sivaji park and not more then a 200 mtr walk to The park. Bliss. No hassles with traffic, taxi or auto guys. checking in. And you are in the best located part of delhi. Cannaught Place. Accessible to anywhere with the private car as well as a metro. The Aqua restaurant is extremely lively. Very well done ultra modern rooms. Lavish Spread over the breakfast. good start to the day. Business well done.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pankajdaga79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The Park New Delhi, responded to this review, 5 July 2012
Dear Guest,

Thank you for your recent stay at The Park New Delhi and for your wonderful feedback. The hotel is situated in the heart of the city's buzzing business and entertainment hub - Connaught Place. It overlooks the historic 18th century observatory - Jantar Mantar and provides ideal accessibility to all the major attractions of the city.

Your appreciation of Aqua, our award winning pool side alfresco restaurant,(winner of 'Bar with best ambience' by Times of India), is much appreciated. It is wonderful to hear from our valued guests and appreciate your patronage. I look forward to welcome you back to The Park New Delhi.

Best Regards,
Abhijit Bose
General Manager



just out of the airport delhi metro train to Sivaji park and not more then a 200 mtr walk to The park. Bliss. No hassles with traffic, taxi or auto guys. checking in. And you are in the best located part of delhi. Cannaught Place. Accessible to anywhere with the private car as well as a metro. The Aqua restaurant is extremely lively. Very well done ultra modern rooms. Lavish Spread over the breakfast. good start to the day. Business well done.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Park New Delhi

Property: The Park New Delhi
Address: 15 Parliament Street | Opposite - Jantar Mantar, New Delhi 110001, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Spa Hotel in New Delhi
#37 Luxury Hotel in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — The Park New Delhi 4.5*
Number of rooms: 220
Official Description (provided by the hotel):
The Park New Delhi is located in the heart of the city’s business and leisure hub – Connaught Place. Designed by the globally renowned Gurus, Conran and Partners, UK,The PARK, New Delhi is inspired by the five elements of nature (water, fire, air, earth and space) from the Hindu science of Vastu Shastra.The property has a hip and contemporary look to it and is known for its popularity amongst young business and leisure travelers. You can find an array of exciting after-hours entertainment options including the highly acclaimed alfresco experience at Aqua – the poolside restaurant and Agni - the ultimate experience for party-goers, which was recently rated as the ‘Hottest place to visit’ by Wall Paper magazine. For those looking to relax and take a break from the daily grind the Hotel’s spa, Aura is the perfect way to indulge in a little self-pampering. ... more   less 
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Also Known As:
The Park New Delhi Hotel New Delhi
Park Hotel New Delhi
Park New Delhi
Park Hotel India
Hotel The Park Delhi
The Park Hotel New Delhi

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