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“Don't judge a book by it's cover....or a hotel by it's not so pretty outside”
Review of The Oberoi

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The Oberoi
Ranked #2 of 716 Hotels in New Delhi
Certificate of Excellence
Cardiff
Level Contributor
52 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Don't judge a book by it's cover....or a hotel by it's not so pretty outside”
Reviewed 16 October 2011

We stayed here for one night after a long flight from London. The outside is a bit dated but inside it is beautiful.

The staff were great, we ate in 360 restaurant and it was good. The Indian wine was suprisingly drinkable at 550 rps a glass.

The pool area is really lovely with nice gardens....we were the only people there. When you sit down they immediately bring you cold flannels, sun tan lotion, rosewater spray, bottled water and fruit juice....a really lovely touch.

There were some small errors on the bill when we left - easily sorted when we mentioned it. Our guide did say this is quite common at many hotels I.e. Not just Oberois so I would recommend you check your bill where ever you stay.

The hotel is aimed at leisure and business and seems to do a cracking job catering to both markets. The only whinge I have.... You have to pay for wi-fi...ridiculous at this sort of hotel when you consider the room prices.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CCCCardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 20 October 2011
Dear Guest

Thank you very much for your encouraging feedback. Your indication of our performance will encourage us to achieve even higher standards of service.

With regard to internet pricing, we do have special room rates and packages which are inclusive of internet services. We will be happy to offer you the same in your next visit .

We look forward to welcoming you at the hotel

The Team at The Oberoi New Delhi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (340)
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English first
Santa Monica, California
Level Contributor
56 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 9 October 2011

After being left at the airport for over an hour only to get lost for two hours in a local taxi, the oberoi started their resolution of this with a cake in our room. First the room was very outdated, second we found three spiders on the walls in the first five minutes and third cake does not resolve these matters, especially when you've come half way around the world to spend 11 days with this hotel group in India.. It was not until we had a very nice conversation with the manager that we were upgraded and given a complimentary meal. The room was outstanding, to say the least, and really quelled some of the disappointment with this and several other issues we had with oberoi over our 11 days. But in the end items that we were told would be taken care of upon check out were not, our final night in the Italian restaurant was basically a 45 min display of the chef and one staff member in an ongoing and very public/noisy dispute and the jacket I had altered at the hotel shops was promised to be delivered four days ago and now the hotel is asking if they can try to get it to the airport in Delhi before we fly home (somehow during our 1 hr layover?).

On a good note the sommelier is very nice and it's recommended, if you must stay at this business hotel, to sit in the cellar and let him give his schpeell about domestic and international wines.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Austen824
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 11 October 2011
Dear Guest,

Thank you for your feedback. We have taken careful note of your comment.

Please be assured your experience was certainly not reflective of our usual standard of service and I do apologise for the inconvenience. Your feedback has been shared with the relevant department heads and I assure you immediate improvement.

Your comments have been shared with the Sommelier who made your evening special

Thank you.

warm regards
Reuben Kataria
Executive Assistant Manager Food and Beverage
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Arlington, Virginia
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 October 2011

Spent three nights at the Oberoi in New Delhi. For a 5 star hotel, the phyiscal infrastructure was only okay but the staff was outstanding. From check in to check out they were helpful, attentive, and effective. I particularly appreciated their help dealing with my food allergy. I was at the hotel for a workshop and the staff not only dealt with my dietary restrictions but were very pre-emptive about it at group lunches and dinners in a way that was very minimizing on the effect to the event. During private meals in the 360 restaurant, the staff were able to very effectively help me determine what to eat and how to best enjoy my meal.

Room was nice (shower in our hotel in Gurgaon was better). TV had multiple US and British stations including a movie station. The room also had a DVD player and a list of complimentary movies you could request. Nice touch was complimentary bottled water; I especially liked that the bottles were 1.5L bottles and not the little 0.5L ones. House staff were extremely helpful but not in an overbearing way. There was a note in the room stating that, instead of tipping during your stay, you could tip at the end and note especially helpful employees by name.

I did not like paying for internet, especially at a converted price which was higher than many US luxury hotels. I also would have appreciated more clarity and more confidence that I could drink the water and eat fruit, cold dishes, etc. There was a note in the room saying the water was safe to drink but when I asked during check-in the clerk replied with a comment about the complimentary bottled water which made me concerned. I was so full due to the entree portions that the fruit was less of a concern but would have been nice to have a note on the breakfast buffet to clarify if US and Europeans could confidently eat the cold items that had contact with local water.

Overall, a very nice stay with no complaints worthy of concern to other travelers.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BH001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 10 October 2011
Dear Guest,
We sincerely thank you for your kind words of praise for the quality of product and services.
With regard to internet pricing, we do have special room rates and packages which are inclusive of internet services. I will be delighted to explain the various options to you over the telephone or email, as per your convenience.
The tap water in our rooms is potable. Since travelers from around the globe have different levels of senstivity, we recommend bottled water.
Looking forward to meeting you when you visit next.
Sincerely,
Amit Sachdeva
Rooms Division Manager
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Mumbai
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 October 2011

Great Service. Old but well maintained rooms. They need to refurbish.
But really enjoyed the stay as the service was one of the best we experienced.
The coffee shop seam to be newly renovated more in line with the new trends in décor.
As rightly mentioned by some other guests too, we do expect non-chargeable Internet in the room, after paying so much for the room itself! Good spread of breakfast.. & pick-up / drop service to the airport.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lols m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 24 February 2013
Dear Guest,

Thank you for your kind words of appreciation and encouragement. We are glad that you had a memorable stay.

Kind regards

Reuben Kataria
Executive Assistant Manager Food and Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City
Level Contributor
138 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 1 October 2011

We stayed at the Oberoi for two nights while in India. This hotel looks imposing and cold from the outside but is actually very warm and inviting once inside. The lobby and public spaces are beautiful and staff efficient and kind. Our room was what you'd expect from an Oberoi, extremely comfortable, clean and well-appointed. Our breakfast buffet in the restaurant was incredible with a great selection. The staff in the restaurant was wonderful and will bring you nearly anything you want. For a hotel this size, the pool seating was rather small and service there was lacking. We had many problems trying to get food and cocktails delivered to the pool but luckily, after speaking to the manager, we were not charged for our pool expenses. The pool area is very beautiful.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NYCTravelMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 3 October 2011
Dear Guest,

Thank you for complimenting our services. It would be our pleasure to further make your stay comfortable should you have any particular preferences that we could take care of.

Looking forward to meeting you when you visit next,

Sincerely,

Amit Sachdeva
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
128 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 28 September 2011

I rate the hotel very highly. The staff are well trained and handle any "issues" promptly and professionally - particular credit to Adin Jaisinghani and Akanki Tyagi. As a base for business, it was ideal with a comfortable, quiet room and good restaurant/business facilities. Strong personal preference for Oberoi over the Taj in terms of service and overall accommodation. Next trip in October will be to the Oberoi again.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank philnash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 3 October 2011
Dear Guest,
Thank you very much for your encouraging feedback. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.
We look forward to welcoming you at the hotel
Thank you and regards
Amit Sachdeva
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi, Kenya
Level Contributor
124 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed 23 September 2011

The hotel can only be described as generally good, however, a bit too much staff to my liking who keep on asking if I'm enjoying the hotel / the view / the breakfast / the beer.
However :
1. When paying 180 Euro a night I expect free internet in the room - and not an add-on to the bill
2. For this rate, you will be on the lowest floor of the hotel with a view over the restaurant roof. Any room higher will be higher priced.
3. I was quoted 9.500 INR a night inclusive of breakfast + "applicable government taxes". I ended up paying 11.841,45 INR a night. Under "applicable government taxes" the hotel seems to understand an additional 1.800 INR luxury tax, a 5.15 % service tax, 12.5 % VAT, and then AGAIN a 3.09 % Service tax.
Honestly, how difficult can it be to let people know what they'll actually pay instead of adding 25 % to the bill without letting us know in advance ? This is a practice that has to change.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CedricVandermeulen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 26 September 2011
Dear Guest
Thank you for your comments on your stay at The Oberoi New Delhi.

With regard to internet pricing, we do have special room rates and packages which are inclusive of internet services. I will be delighted to explain the various options to you over the telephone or email, as per your convenience.

We have also taken a very serious note on how prices are quoted to our guests. We will review our process.

My team and I assure you of our best services and look forward to welcoming you back soon.

Warm regards

Amit Sachdeva
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Oberoi

Property: The Oberoi
Address: Dr. Zakir Hussain Marg, New Delhi 110003, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in New Delhi
#2 Business Hotel in New Delhi
#2 Spa Hotel in New Delhi
#2 Luxury Hotel in New Delhi
#2 Romantic Hotel in New Delhi
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Oberoi 5*
Number of rooms: 283
Official Description (provided by the hotel):
Multistory Cosmopolitan Hotel overlooking Delhi Golf Course, 5 km from city center. ... more   less 
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Also Known As:
Oberoi New Delhi
Oberoi Hotels New Delhi
Oberoi Hotel New Delhi
Oberoi Hotel Delhi
Hotel Oberoi New Delhi
Oberoi Hotels Delhi
The Oberoi New Delhi

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