Spent three nights at the Oberoi in New Delhi. For a 5 star hotel, the phyiscal infrastructure was only okay but the staff was outstanding. From check in to check out they were helpful, attentive, and effective. I particularly appreciated their help dealing with my food allergy. I was at the hotel for a workshop and the staff not only dealt with my dietary restrictions but were very pre-emptive about it at group lunches and dinners in a way that was very minimizing on the effect to the event. During private meals in the 360 restaurant, the staff were able to very effectively help me determine what to eat and how to best enjoy my meal.
Room was nice (shower in our hotel in Gurgaon was better). TV had multiple US and British stations including a movie station. The room also had a DVD player and a list of complimentary movies you could request. Nice touch was complimentary bottled water; I especially liked that the bottles were 1.5L bottles and not the little 0.5L ones. House staff were extremely helpful but not in an overbearing way. There was a note in the room stating that, instead of tipping during your stay, you could tip at the end and note especially helpful employees by name.
I did not like paying for internet, especially at a converted price which was higher than many US luxury hotels. I also would have appreciated more clarity and more confidence that I could drink the water and eat fruit, cold dishes, etc. There was a note in the room saying the water was safe to drink but when I asked during check-in the clerk replied with a comment about the complimentary bottled water which made me concerned. I was so full due to the entree portions that the fruit was less of a concern but would have been nice to have a note on the breakfast buffet to clarify if US and Europeans could confidently eat the cold items that had contact with local water.
Overall, a very nice stay with no complaints worthy of concern to other travelers.
