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“Sharmless place”
Review of The Oberoi

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The Oberoi
Ranked #3 of 736 Hotels in New Delhi
Certificate of Excellence
Reviewed 5 December 2011

Oh dear, this place is really trying hard, the staff are very polite but its so over the top.
There are about 10 people on every corner, at one point we were followed around by a staff member when we were trying to have a walk around the grounds 'in case we had any questions'
it really was over the top servile.

We found it to be a souless, charmless hotel that smelt of air freshener and where everyone was trying too hard. There are 6 people all doing the same job but the service is actually quite bad (took ages to get a bottle of water and wine at dinner)

I had an average massage for London Mayfair prices.
Save your cash and go to The imperial!

Stayed: November 2011, travelled as a couple
2  Thank alondonvisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this reviewResponded 6 December 2011

Dear Guest,

Thank you for sharing your feedback

We encourage and empower our staff to go out of their way to please our guests and to create memories. It seems that in their enthusiasm, they have over stepped. We apologize and assure that we will work on your feedback diligently.

Also I have taken careful note of your comment regarding restaurant service and the spa experience. Please be assured your experience was certainly not reflective of our usual standards of service and i do apologize for the inconvenience. Your feedback has been shared with relevant department heads and i assure you immediate improvement.

We look forward to welcoming you back soon

warm regards
Reuben Kataria
Executive Assistant Manager Food and Beverage

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,226 - 1,232 of 1,731 reviews

Reviewed 2 December 2011

This hotel is simply one of the best hotels I have ever stayed in the world. The service is impeccable and never failing friendly. Everyone of the staff is extremely couteous, smiling and nothing is ever too much. The rooms are spacious, beautifully furnished. The bathrooms are good and the shower is fantastic. The 360 restaurant offers a wide variety of world kitchen food, all top quality. My husband had a piece of chicken, which was still raw inside. They solved this ever so gracefully. A complete new meal for both of us was arranged and they supplied us with a complementary dessert, all thr while asking if we would quire anything else.
This hotel is situated near the heart of Delhi and therefore taxirides are short to for instance Khan Market or Connaught Place. This hotel is situated right next to the Delhi golf Club. We like to play golf wherever and whenever we can. This course is probably the most beautiful course we ever played. I would recommend this hotel to anyone. It has an old world charm and the amenities are ample.

Room Tip: Ask for the rooms overviewing the golfcourse. Beautifully green view in the heart of Delhi.
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  • Stayed: December 2011, travelled with family
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1  Thank NoorLeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this reviewResponded 5 December 2011

Dear Guest,

I sincerely thank you for your encouraging and kind words of praise for our hotel and services. I have also taken note of your comment on the food and will ensure that it is shared with our executive Chef.

We look forward to welcoming you again shortly

warm regards
Reuben Kataria
Executive Assistant Manager Food and Beverage

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2011

I loved this hotel and would recommend it to anyone. However, def not cheap. The rooftop restaurant is very good, the spa was very good. Excellent massages. Comfortable rooms. Decent location. Very good service.

  • Stayed: November 2011, travelled solo
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1  Thank TR000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this reviewResponded 2 December 2011

Dear Guest,
Thank you very much for your encouraging feedback. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.
Thank you and kind regards
Team, The Oberoi, New Delhi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2011

marvellous place to relax and enjoy, location is nice, rooms very clean and beautifully decorated, cleanliness awesome, really a splendid place to spend time and relax in luxury while on a trip
The experience was amazing, infact scintillating, enjoyed a lot
The staff and all others were very polite, gentle and extremely hospitable
The restaurant is also very good, with a wide variety to choose from, food so delicious!!!
Overall a truly luxurious hotel, cheers!

Stayed: June 2011, travelled with friends
1  Thank syedatif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this reviewResponded 30 November 2011

Dear Guest,

We sincerely thank you for your encouraging and kind words of praise for our hotel and services. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.

We look forward to welcoming you again shortly

warm regards
The team at The Oberoi New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2011

Great hotel with all the amenities for business or leisure. Very good staff, clean and stylish. Food is fantastic. Spa and pool amazing. Management always looking for feedback... Really a perfect deal. Only issue was about the "free access" internet, but a little talk and it got resolve right away.

  • Stayed: October 2011, travelled solo
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1  Thank Terry-Gva-New-York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this reviewResponded 30 November 2011

Dear Guest,

Thank you very much for your encouraging feedback. Your generous indication of our performance will remain a source of inspiration to our staff

We look forward to welcoming you back to the hotel

warm regards

The Team at The Oberoi New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2011

We stayed at this hotel for the first night of our holiday in India and returned to it for a few nights during our stay. Although the building itself is slightly old fashioned (1960ish therefore not old nor modern), we loved our stay there. Our room was on the 8th floor with a great view, overlooking the pool, New Delhi and the golf club. It was very comfortable and well equipped. The restaurant was great as was the pool refreshment cafe. However, the overriding high point of the stay was the discreet, friendly, courteous and impeccable service from every single member of staff. We felt so at home and comfortable in this hotel and I would not hesitate to recommend it to anyone visiting Delhi.

Room Tip: 8th floor, overlooking the pool have fantastic views over India Gate and Lutyens Delhi
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  • Stayed: October 2011, travelled as a couple
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1  Thank hjtWindsor_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this reviewResponded 30 November 2011

Dear Guest,

Thank you very much for your encouraging feedback. Your generous indication of our performance will remain a source of inspiration to our staff

We look forward to welcoming you back to the hotel

warm regards

The Team at The Oberoi New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2011

I was very much looking forward to our stay at the Oberoi following our travels in India. Due a an accident, my Mother had fallen and hurt her ankle so we arrived two days earlier than expected and accordingly I had two reservations. I was very disappointed on arrival to be advised by a rather haughty Duty Manger that I would have to pay an additional R1,000 because my second reservation allegedly did not include breakfast and I would not be able to utilise the 'free' one way airport transfer. What a disappointment to experience this immediately on arrival. I am not sure whether her manner was due to are shabby appearance ( we had spent 7 hours in the car from Haridwar) or her poor people skills. I was also advised by the same Duty Manager that we may need to change rooms because of the separate reservation booking. Again, given the circumstances I was disappointed that a five star hotel could not simply offer three weary travellers one of which had a swollen ankle, the comfort that they would be in the same room for the duration of their stay notwithstanding the seperate booking. That said the the reception staff booking us in did subsquently advise us that we would be in the same room. I also showed my email confirmation from the UK which set out that my breakfast was included. We heard nothing further from that particular Duty Manager.

Other than the above disappointing experience the hotel was clean and just lovely and apart from the Duty Manager referred to above the staff were extremely helpful.

The hotel restaurants did not have an extensive vegetarian indian menu which was a shame given that the hotel was in India and it would have been a nice touch to have eaten at a 5* quality indian restaurant within the Oberoi. Perhaps this should be reviewed.

The breakfast was fantsastic and the spa and salon just perfect for relaxation. I would recommend this hotel for a couple of days of luxury in Delhi.

The rooms are not hugley spacious and a twin room does not comprise two doubles beds which is what I would expect of a 5* hotel. We were given a view of the flyover so, a top tip would be to ask for a view of the pool or gardens.

There is no complementary wi-fi even in the lounge area which was very suprising given the prices and the fact it is a 5* business hotel.

Room Tip: Ask for a room looking over the pool and gardens otherwise you will be dumped with a room with a vie...
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  • Stayed: November 2011, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TravellerB28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this reviewResponded 30 November 2011

Dear Guest,

Thank you for your feedback. We have taken careful note of your comments.

Please be assured your experience was certainly not reflective of our usual standard of service and I do apologise for the inconvenience. It was most kind of you to have brought the matter to our attention through the Trip advisor forum since it is only through valuable feedback like this that we can continue monitoring and improving our service standards.

We look forward to welcoming you back to The Oberoi New Delhi once again in the not too distant future.

warm regards
Reuben Kataria
Executive Assistant Manager Food and Beverage

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Oberoi

Address: Dr. Zakir Hussain Marg, New Delhi 110003, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in New Delhi
#2 Romantic Hotel in New Delhi
#2 Business Hotel in New Delhi
#3 Luxury Hotel in New Delhi
#3 Spa Hotel in New Delhi
Price Range: £209 - £358 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Oberoi 4.5*
Number of rooms: 218
Official Description (provided by the hotel):
Ranked amongst the best city hotels in Asia by the readers of Travel + Leisure, USA in 2011, The Oberoi, New Delhi is an iconic luxury 5 star hotel located in the heart of India's cosmopolitan capital. The interiors of the hotel have been designed in a contemporary interpretation of Sir Edwin Lutyens New Delhi architecture. The Oberoi New Delhi is situated close to the business and shopping districts of the city and is just a 30 minute drive from the airport Equipped with new, clean air technology, the hotel promises its guests the cleanest air in the city at par with global standards. All rooms and suites feature large picture windows which frame unmatched views of the Delhi Golf Course on one side and the historical Humayun's Tomb on the other.Business Centre, Butler service and in room dining will be available 24 hours a day, apart from an array of restaurant options. Wellness facilities include temperature controlled indoor and outdoor swimming pools,The Oberoi Spa and a 24 h ... more   less 
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Also Known As:
Oberoi New Delhi
Oberoi Hotel New Delhi
Oberoi Hotels New Delhi
The Oberoi New Delhi
Oberoi Hotel Delhi
Oberoi Hotels Delhi
Hotel Oberoi New Delhi

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