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“Excellent service”
5 of 5 bubbles Review of The Oberoi

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The Oberoi
Ranked #2 of 708 Hotels in New Delhi
Certificate of Excellence
UK
Level Contributor
48 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Excellent service”
5 of 5 bubbles Reviewed 19 November 2012 via mobile

As you would expect from an Oberoi property, the service is excellent. Great city centre business hotel but made so pleasant with excellent attention to detail. Their fine dining Italian restaurant Travertino was probably the best meal of our trip with outstanding food, wines and service.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AllyJWH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 26 November 2012
Dear Guest,

Thank you for your compliments regarding our hotel and services, particularly the meal at the Italian restaurant Travertino

We pride ourselves in serving authentic Italian fare and our chef Davide Rebecatto would be delighted to hear this feedback.

We look forward to welcoming you back
The team at The Oberoi New Delhi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,752 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (341)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Arnhem, The Netherlands
Level Contributor
181 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed 17 November 2012

This is a 5 star hotel in New Delhi and well worth the stars. Check in is very friendly and in room. The rooms felt a bit outdated but were comfortable. The butler service is incredible - fresh icetea when you just come in is a treat. Highly efficient and good quality laundry.

The reason for my very good rating is the looks of the building and the somewhat outdated room. However, staff is extremely helpful and attentive. The club room bar is nothing special, but has a good selection of drinks and comfortable seating.

All in all a good place to stay for a couple of days when in Delhi - provided you are willing to spend the money on the rooms that is.

Relatively close to city center and India gate. We also went to Khan Market but felt that was a bit of a so-so area. Must say though that this was very soon after landing in India, so not yet used to the country.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reisaapie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 18 November 2012
Dear Guest,

Thank you for your words of appreciation and encouragement for our team.

I am delighted to note that we have met your expectations during your stay with us. At The Oberoi, New Delhi, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

My team and I look forward to welcoming you back to our hotel.

Warm regards,

Reuben Kataria
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
347 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 bubbles Reviewed 15 November 2012

Located near all major sites, this hotel is a great place for tourists to stay. Old world charm but not stuffy. More importantly, the staff are friendly and very helpful. Food in 360 Restaurant is good. We used spa & workout facility. Had a very good massage. Swimming pool is so-so. Good place for short stay. We will definitely stay here next time we travel to Delhi.

Room Tip: The suites are nice if you are there for any length of time.
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  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank The2TravelingFools
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 18 November 2012
Dear Guest,

Thank you for your positive comments regarding our location, quality of food, service and our spa facilities.

I have also taken note of your comment regarding the pool not having met your expectations. What I think you are referring to, is the water body visible from the lobby and restaurants. That used to be a pool at one time but now we have 2 new temperature controlled pools - One indoor and another outdoor. The indoor pool fulfils the need for swimmers who wish to swim after dark.

I shall be delighted to show you around the facilities in your next visit

We look forward to welcoming you back

Warm regards
Reuben Kataria
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 15 November 2012

This used to be my second favourite hotel in Delhi after the Imperial. I would alternate the hotels on different visits. However, I almost always visit the 360 restaurant for a dinner even if i am not staying. The hotel is somewhat tired now, although they have added a new pool and have a lovely spa there. The staff are excellent, and very friendly. If staying in a high end room or suite, a butler is included and in my experience they are very knowledgeable and kindness itself.
Delhi now has much newer, more glamorous hotels and these may well have poached a lot of the top staff, but the name Oberoi in India is synonymous with luxury and superb service. There is also a small shopping mall with names like Louis Vuitton and other luxury brands. Do not miss the well stocked bookshop by the front door, with a wonderful range of coffee table books. Worth a visit if you want a beautifully photographed large book on india, that you are unlikely to find anywhere else. I have a soft spot for this hotel, even tho it has been surpassed by the newer hotel chains in Delhi. If you can, book a dinner and make sure you order the ice cream for pudding. Superb!

Room Tip: The exterior of this hotel is not good on arrival, as very modern block, but a lovely view from the...
See more room tips
  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bugslawson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 18 November 2012
Dear Guest,

Thank you for your kind words and an encouraging review.

We look forward to welcoming you back at The Oberoi New Delhi

The team at The Oberoi New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
India
Level Contributor
75 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 13 November 2012

Perhaps I had expected something more before my first stay at this hotel...and it could be a case of expectations exceeding what was available. My stay was after the stay at Oberoi Gurgaon and the two are not comparable.

From the outside, it gives the look of a compact five star rather than a luxury hotel more associated with Oberoi name, but leave that aside and the everything else is good or better. Its at a good central location so most Delhi locations would be easily accessible.

The service is super, I liked the way restaurants are placed, the food available, morning breakfast spead and variety...all of that. Even the in-room dining food is customized to suite one's taste and preference..

The fitness centre could have ben more spacious. They apparently have two pools of which only one was available for use, and I quite did not get the reason for that, also the pool area becomes too dark for use post 6 in the evening and can do with better lighting.

To summarize, a good compact place to relax while on a business tour...but for a lucury vacation you can look at alternates

Room Tip: Ask for a pool view if you dont want to keep yourself away from looking at the City..
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ThoughtFool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 16 November 2012
Dear Guest,

Thank you for your encouraging comments regarding the product and services.

I have also taken note of your comment regarding one of the pool not being utilised. What I think you are referring to, is the water body visible from the lobby and restaurants. That used to be a pool at one time but now we have 2 new temperature controlled pools - One indoor and another outdoor. The indoor pool fulfils the need for swimmers who wish to swim after dark.

I shall be delighted to show you around the facilities in your next visit

We look forward to welcoming you back

Warm regards
Reuben Kataria
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, Gauteng, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 November 2012

Whilst the look and feel of the exterior and lobby of the hotel are a bit unwelcoming, this is definitely not the experience you will have. The service is incredible and you are made to feel like royalty where nothing is too much trouble. The food is fantastic, huge variety, authentic as well as more Western. The spa is a superior experience indeed! The room was big with all the online and media needs you may have, including a bedside iPod docking station. Bed was beautifully comfortable. This was a business trip so had little to do with paying for the bill, but I'd imagine that it's very expensive.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joannevans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 18 November 2012
Dear Guest,

Thank you for your positive comments regarding our hotel. We are glad that you left with a positive impression of our product and services.

We look forward to welcoming you again shortly

The team at The Oberoi New Delhi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Rochelle, New York
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 12 November 2012

My husband and I stayed at the Oberoi for 5 nights at the beginning and end of our Easy Tours of India trip. The staff knew our names the first day and treated us like royalty. The rooms are very comfortable with all the amenities. At one point while we were out touring a leak developed in a room above us-they called to ask permission to move our things and gave us a suite for our inconvenience. Three staff members escorted us to our room to make sure everything was as it should be. The restaurant (360) is excellent. The breakfast brunch is fresh, delicious (try the yogurt) and plentiful. At the pool they bring you towels, set up your chair and then provide you with frozen grapes and water. If you need a respite from the busyness of Delhi I would highly recommend the Oberoi.

Room Tip: The higher rooms have more of a view and are considered luxury vs. deluxe.
See more room tips
  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RITA E B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 16 November 2012
Dear Guest,

Thank you for your encouraging review. At The Oberoi, New Delhi, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

I would also like to apologize for the inconvenience you had to face in the room.

My team and I very much look forward to the pleasure of welcoming you back to The Oberoi, New Delhi once again in the not too distant future.

Thank you,
Reuben Kataria
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Oberoi

Property: The Oberoi
Address: Dr. Zakir Hussain Marg, New Delhi 110003, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in New Delhi
#2 Luxury Hotel in New Delhi
#2 Business Hotel in New Delhi
#2 Family Hotel in New Delhi
#2 Romantic Hotel in New Delhi
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Oberoi 5*
Number of rooms: 283
Official Description (provided by the hotel):
Multistory Cosmopolitan Hotel overlooking Delhi Golf Course, 5 km from city center. ... more   less 
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Also Known As:
Oberoi New Delhi
Oberoi Hotels New Delhi
Oberoi Hotel Delhi
The Oberoi New Delhi
Hotel Oberoi New Delhi
Oberoi Hotel New Delhi
Oberoi Hotels Delhi

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