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“Fabulous treatment by the Assistant Manager”
Review of The Oberoi

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The Oberoi
Ranked #2 of 715 Hotels in New Delhi
Certificate of Excellence
San Antionio, Texas
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Fabulous treatment by the Assistant Manager”
Reviewed 28 November 2012

We were treated like royalty at this beautiful property by Ms. Mona Pancholi Singh, the Assistant Manager. Though our stay was very brief she made every effort possible to make the visit exceptional.

Ms. Singh created a truly Luxury Experience and we can not thank her enough.Though some may think of this as a business property, thanks to her our anniversary was truly special.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank inlovewithafrica_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 2 December 2012
Dear Guest,

Thank you for your generous comments. We are glad that Mona exceeded your expectations and you had a memorable stay with us.

We look forward to welcoming you back to The Oberoi New Delhi

The team at The Oberoi New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,755 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (340)
Date | Rating
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  • Dutch first
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English first
Edinburgh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 November 2012

This hotel stands out with the excellence of the staff. Friendly, interesting and interested people who work hard to make a difference and without exception provide an outstanding service.
The restaurants provide a good variety of food from around the world and the chefs are very happy to show off their expertise, especially with Indian food.

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank John_Rafferty_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 2 December 2012
Dear Guest,

Thank you for your encouraging comments for our team, especially the chefs. Your feedback will be an inspiration for us to do better.

We look forward to welcoming you back

The team at The Oberoi New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 3 Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 25 November 2012

I have never been to a better hotel in my life. The staff was more than accommodating, and after my stay of 5 nights, I feel that every employee there knew me by name. Every single one greeted me by name as I entered and exited. They truly care about their customers and their service. Words cannot describe how pleasant my stay was. The pool/fitness area is superb. The rooms clean with butler service. The restaurants, the best. Everything about my stay was perfect!

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank getatmeindia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 2 December 2012
Dear Guest,

Thank you for your positive comments about our hotel product, services and our team. We are glad that you and your family had a memorable stay.

We look forward to welcoming you back

The team at The Oberoi New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolkata (Calcutta), India
Level 6 Contributor
82 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 25 November 2012

I am a regular at the Oberoi, New Delhi. The Oberoi group has always had excellent service coupled with quality... Get hold of the right deals and you will end up on a High. They have free pick up and drop in Luxury Salons and a complimentary bottle of Scotch. After all its The Oberoi Group.. Need I say more...

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shouveek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 2 December 2012
Dear Guest,

Thank you for your continued patronage. We at The Oberoi New Delhi are glad that you felt pampered and looked after.

We look forward to welcoming you back

The team at The Oberoi New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 20 November 2012

Went there for Sunday Brunch with very high expectations due to all the glowing reports, sadly this was far from the normal Oberoi standards, service was very slow and non attentive, and the food was very mediocre, they seem to run out of many things, all in all very disapointing and untill I hear from others that this has improved I will not be back, not will many who attended this Sunday brunch.

  • Stayed November 2012, travelled with friends
    • Value
    • Service
Helpful?
3 Thank POestates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 26 November 2012
Dear Guest,

Thank you for your feedback. I am delighted we could speak.

We have taken note of your comments and have worked on your feedback. I assure you that you will see a marked difference on your next trip.

We look forward to welcoming you back

Reuben Kataria
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level 5 Contributor
48 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 19 November 2012 via mobile

As you would expect from an Oberoi property, the service is excellent. Great city centre business hotel but made so pleasant with excellent attention to detail. Their fine dining Italian restaurant Travertino was probably the best meal of our trip with outstanding food, wines and service.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AllyJWH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 26 November 2012
Dear Guest,

Thank you for your compliments regarding our hotel and services, particularly the meal at the Italian restaurant Travertino

We pride ourselves in serving authentic Italian fare and our chef Davide Rebecatto would be delighted to hear this feedback.

We look forward to welcoming you back
The team at The Oberoi New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arnhem, The Netherlands
Level 6 Contributor
193 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 17 November 2012

This is a 5 star hotel in New Delhi and well worth the stars. Check in is very friendly and in room. The rooms felt a bit outdated but were comfortable. The butler service is incredible - fresh icetea when you just come in is a treat. Highly efficient and good quality laundry.

The reason for my very good rating is the looks of the building and the somewhat outdated room. However, staff is extremely helpful and attentive. The club room bar is nothing special, but has a good selection of drinks and comfortable seating.

All in all a good place to stay for a couple of days when in Delhi - provided you are willing to spend the money on the rooms that is.

Relatively close to city center and India gate. We also went to Khan Market but felt that was a bit of a so-so area. Must say though that this was very soon after landing in India, so not yet used to the country.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reisaapie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 18 November 2012
Dear Guest,

Thank you for your words of appreciation and encouragement for our team.

I am delighted to note that we have met your expectations during your stay with us. At The Oberoi, New Delhi, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

My team and I look forward to welcoming you back to our hotel.

Warm regards,

Reuben Kataria
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Oberoi

Property: The Oberoi
Address: Dr. Zakir Hussain Marg, New Delhi 110003, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in New Delhi
#2 Luxury Hotel in New Delhi
#2 Romantic Hotel in New Delhi
#2 Family Hotel in New Delhi
#2 Spa Hotel in New Delhi
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Oberoi 5*
Number of rooms: 283
Official Description (provided by the hotel):
Multistory Cosmopolitan Hotel overlooking Delhi Golf Course, 5 km from city center. ... more   less 
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Also Known As:
Oberoi New Delhi
Oberoi Hotel New Delhi
Oberoi Hotels New Delhi
The Oberoi New Delhi
Oberoi Hotel Delhi
Oberoi Hotels Delhi
Hotel Oberoi New Delhi

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