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“Very nice stay - Fabulous staff”
Review of The Oberoi

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The Oberoi
Ranked #3 of 716 Hotels in New Delhi
Certificate of Excellence
Adelaide, Australia
Level Contributor
163 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Very nice stay - Fabulous staff”
Reviewed 26 December 2013

We stayed here the weekend of Diwali, which was an unexpected bonus, as the Oberoi staff had many extra flower displays, including elaborate patterns made up on flower petals, as well as beautiful candles lighting up the pool area.

Our room (536) had a view of the golf course and the hotel's main pool. Accordingly there were no issues with traffic noise. The room was a reasonable size with a nice spotlessly clean bathroom. There is plenty of complimentary bottled water in the room, which is replenished daily.

Breakfast was fantastic and the staff were so helpful. You could order breakfast dishes from a menu (e.g. eggs benedict, omlette's etc,) and also help yourself to the extensive buffet which includes lots of fruit, more hot options and a large variety of pastries. Freshly squeezed orange juice was offered by our waiter.

The concierge was really helpful, changing large notes to smaller ones, and providing advice on sites and transport. They orgnaised a taxi for our use over the course of the day, and we had no hassles at all.

Room Tip: Rooms overlooking the golf course behind the hotel are nice and quiet.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dinks93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 28 December 2013
Dear Guest,

Thank you for your encouraging words of appreciation. We are glad that you had a memorable stay.

We are truly grateful for the wonderful things you have said about the hotel, team and services, especially the elaborate breakfast spread, the concierge and housekeeping services and the decorations during Diwali festival.

At The Oberoi, New Delhi, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

We look forward to welcoming you back to our hotel.

Reuben Kataria
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (340)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
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English first
Moradabad, India
Level Contributor
89 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 December 2013

I've stayed here a couple of times and eyery time it exceeds my expectations.Stayed here again last weekend with wife and five year young daughter.While checking-in received hearty welcome with refreshing drinks at Threesixty.Pool facing room elegantly appointed gives a soothing view of lush greenery of Delhi Golf Club.Woody scent coming out of room furniture is treat for senses.
Butler service is outstanding and staff is friendly and extremely courteous.
Macroons,chocolate truffles and cookies from famed pastry shop are superb.
Indoor swimming pool is pool of Zen-like calm and serenity.
I frequently stay at various super luxe hotels but in my very careful observation I feel that The Oberoi distinguishes itself being at the apex of cutting edge hospitality.
The Oberoi is elegant and exotic...and grand...

Room Tip: pool facing rooms
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dranuragbansall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 30 December 2013
Dear Guest,

Thank you for your encouraging words of appreciation. We are glad that you had a memorable stay.

We are truly grateful for the wonderful things you have said about the hotel, team and services, especially the view from the room, the health and wellness facilities and the treats from The Oberoi Patisserie and Delicatessen.

At The Oberoi, New Delhi, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

We look forward to welcoming you back to our hotel.

Reuben Kataria
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level Contributor
510 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 247 helpful votes
Reviewed 25 December 2013

I stayed here for one week while on a business then pleasure trip to New Delhi. It is an oasis of calm and luxury in a bustling and noisy city. Everything was perfect - I had a nice view of the adjacent golf course, park and hotel pool from my room. The service was excellent and personalised. The only negative is that the hotel is not really within walking distance of anything noteworthy- but taxis and tuk tusk are cheap and an easy way to get around this huge city.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TSinParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 10 January 2014
Dear Guest

Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay.

We are truly grateful for the wonderful things you have said about the hotel, team and services.

At The Oberoi, New Delhi, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

We look forward to welcoming you back to our hotel.

Reuben Kataria
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
amman
Level Contributor
132 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 24 December 2013

Very good service but old hotel. Clean and neat but not modern. The restaurant is very clean and food is good. Rooms need modernization and in particular the bathroom which definitely needs a lot of work.

Room Tip: Have your room facing the swimming pool and at higher floor. Don't miss breakfast.
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dureid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 25 December 2013
Dear Guest,

It was a pleasure having you stay with us at The Oberoi, New Delhi on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services. We are truly grateful for the wonderful things you have said about our team and services.

I have also taken careful note of your comment on the rooms. I do apologize for the incovenience. We do have a few renovated rooms available and I will be happy to offer you the same in your next visit.

We look forward to welcoming you back to our hotel.

Reuben Kataria
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dhaka City, Bangladesh
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 December 2013

A beautiful hotel with good service. Rooms are comfortable and overall ambiance very good. But the restaurants lack uniformity of standard. The roof top Chinese restaurant is one of the best we have found in the region, but the Italian restaurant is just the opposite. The service is slow and the quality of food awful. Our soup was cold when served and the steak was just defrosted meat. Trying to book a room in Kolkata Oberoi was quite an experience as their reservation system was not integrated enough. In spite of a few hiccups we enjoyed our stay.

Room Tip: Better to skip beef in Delhi.
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank igc_2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 30 December 2013
Dear Guest,

It was a pleasure having you stay with us at The Oberoi, New Delhi on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services.

We are truly grateful for the wonderful things you have said about the hotel, team and services, especially the food and service at Taipan. I have also taken note of your comments regarding the food in the Italian restaurant and have shared it with the Executive Chef. I will like to assure you that the feedback has been given the due seriousness it deserves.

With regards to the booking at The Oberoi Kolkata, we will request you to give us more details. All the hotels in the Oberoi Group are linked through state of the art central reservation system and we are not aware of any glitches.

I look forward to the pleasure of welcoming you back and if ever I can be of any assistance, please do not hesitate to contact me.


Kind regards
Reuben Kataria
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 19 December 2013 via mobile

This is an awesome hotel. Stayed there as part of a conference of more than 50 people and nothing was too much for the staff. They get things done remarkably fast. Their buffet breakfast is one of the best I've seen not just in Delhi but in the many 5 star hotels I've visited. Staff-guest ratio is also excellent especially during breakfast. Very proactive management, when we arrived at the hotel to check in for the second time, they had a separate check in counter just for us and got all 50+ of us checked in, in 15 minutes and internet in the room worked immediately. Highly recommended for business stay and if you want to have a hassle free stay with superb breakfast.

Stayed November 2013, travelled on business
Helpful?
Thank alpal78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 25 December 2013
Dear Guest,

Thank you for your words of appreciation and encouragement. We are glad that you and your colleagues had a memorable stay.

We are truly grateful for the wonderful things you have said about the hotel, team and services, especially the checkin procedures and the wholesome breakfast spread.

We look forward to welcoming you back to our hotel.

Kind regards

Reuben Kataria
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, Canada
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 December 2013

The Oberoi, New Dehli is a clean and quiet hotel with lots of service. I don't know how many times I was offered coffee at each breakfast and I don't even drink coffee. The Oberoi is a business hotel, so you will be greeted with guards at the gate and then airport style security when entering the building. That was the only hotel that did that on our 4 week tour of India and we felt perfectly safe at the other places as well. If you are someone who also enjoys walking out of a front door and being in the heart of city with markets nearby and such, this is not the hotel to stay at. You'll need to take a taxi or tuktuk (sorry, should have said private car, patrons here wouldn't take a tuktuk) even though the hotel is centrally located . I was surprised that the Oberoi didn't charge extra for using the pool, which must cost a fortune to operate and maintain, because they charge a fortune for using the internet. This hotel was the only place that internet was not included in the nightly rate during our tour, except for the Oberoi in Agra. I guess they need the extra income compared to the other 5 star places we stayed at. This was my first time staying at a big 5 star business hotel and even though the building is wonderful with great food and service, it is just something I did not enjoy overall nor was totally comfortable staying at. One last thing, I did notice that the mattress in the rooms we stayed at the beginning and at the end of our trip were the most worn of all the places we stayed, which also surprised me for such a high-end hotel.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelling_oscar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this review, 30 December 2013
Dear Guest,

It was a pleasure having you stay with us at The Oberoi, New Delhi on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services.

The hotel is located in Lutyens Delhi and is the preferred hotel for head of states, hence enhanced security. The hotel is located adjacent to the golf club and is only five minute drive from the nearest shopping centre and as rightly pointed by you, is very well connected. Regarding internet, the infrastructure costs prevents us to offer internet free of cost, however we do have room packages inclusive of internet charges and I will be happy to book the same for you in case your travel brings you back to Delhi

I will also like to apologize regarding the quality of the mattress and the service during breakfast . I sincerely regret the inconvenience. I do hope you will not allow this to mar your opinion of the hotel and that you will give us another chance to showcase our hospitality and services. We value your patronage and would request you to return to stay with us on your future visits.

I look forward to welcoming you back

Kind regards
Reuben Kataria
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Oberoi

Property: The Oberoi
Address: Dr. Zakir Hussain Marg, New Delhi 110003, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in New Delhi
#2 Luxury Hotel in New Delhi
#2 Family Hotel in New Delhi
#2 Romantic Hotel in New Delhi
#2 Business Hotel in New Delhi
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Oberoi 5*
Number of rooms: 283
Official Description (provided by the hotel):
Multistory Cosmopolitan Hotel overlooking Delhi Golf Course, 5 km from city center. ... more   less 
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Also Known As:
Oberoi New Delhi
Oberoi Hotels New Delhi
Oberoi Hotel New Delhi
Oberoi Hotel Delhi
Hotel Oberoi New Delhi
Oberoi Hotels Delhi
The Oberoi New Delhi

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