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“Best service in Delhi. Here name is Mona!”
Review of The Oberoi

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The Oberoi
Ranked #3 of 736 Hotels in New Delhi
Certificate of Excellence
Reviewed 8 February 2014

We arrived with our 3 kids (ages 6 to 15) from Hong Kong at about mid-night. From the time we first walked in the door, Mona was our perfect hostess. She ordered pizza for the kids before we even arrived to our room. The next day, she re-arranged our itinerary to make it more pleasant for the kids. We went on a rickshaw ride in Old Delhi, and she made sure that we had the appropriate level of attendants so that the kids felt safe.

My wife selected several special items at a clothing store and while she was checking out, they realised their credit card machine was broken. We didn't have enough cash, were running late for a tour, and had to leave the merchandise. Once we jumped in the car, I called Mona, and she contacted the store and had someone from the hotel personally go to the store to purchase and pick-up the items on our behalf. Every time we went out for the day, Mona also made sure we had lunches packed for the kids.

Mona is fantastic and reason alone to visit the Oberoi. She'll make sure you have the perfect stay in Dehli. Thanks Mona!

Room Tip: Ask for adjoining rooms.
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  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank atlantaexpatfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this reviewResponded 14 February 2014

Dear Guest,

It was a pleasure having you stay with us at The Oberoi, New Delhi on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services.

We are truly grateful for the wonderful things you have said about our hotel, team and services especially for the warm and caring service from Mona, our Luxury Experience Manager

We are extremely delighted to have you as an “ambassador” for The Oberoi, New Delhi and look forward to welcoming you back.
.
Kind regards,

Reuben Kataria
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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787 - 793 of 1,731 reviews

Reviewed 8 February 2014

i've stayed a few times in this hotel, had plenty of lunches, diners, breakfasts, and it's definitely one of the very best in town. Location is ideal, and service (which is not always perfect in India) is near perfection. They also have this wine bar with the best cellar in town!

  • Stayed: March 2013, travelled on business
    • Value
    • Location
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Thank Philippe J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this reviewResponded 14 February 2014

Dear Guest,

Thank you for your words of appreciation. We are truly grateful for the wonderful things you have said about the the team in the restaurants. Your compliments will go a long way in encouraging us to do better.

We look forward to welcoming you back to our hotel.

Reuben Kataria
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2014

One of the worse dining experience as we booked for lunch buffet. The service was poor, empty dishes and even after asking service was very slow. We have to wait for drinks and one member of family was waiting for main meal while staff started clearing the table.

Room Tip: Avoid eating in the hotel. There are better dining places nearby
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  • Stayed: March 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
1  Thank Raj241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this reviewResponded 14 February 2014

Dear Guest,

Let me assure you that it is always our constant endeavour to provide best of services to our guests and that every guest of the hotel is treated with utmost professional care and hospitality. It seems we have fallen short this time. We have taken up the matter with the concerned team and taken steps to ensure that such incident does not recur in the future.

We appreciate your views and it is feedback such as yours that enables us to improve and monitor our quality and operations.

Looking forward to serve you again.

Thank you and best regards,

Jay Rathore
VP & General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2014

It's a very good hotel with pleasant ambiance and service at par with the international standards. I stayed here for 3 nights. The room and food was excellent. The service of the employees are highly commendable. The only negative side I find about this hotel is the pricing of the food is slightly higher than some of the other similar hotels in the city.

  • Stayed: May 2013, travelled on business
    • Value
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Thank SonyPNN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this reviewResponded 14 February 2014

Dear Guest,

It was a pleasure having you stay with us at The Oberoi, New Delhi on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services.

I am glad that you found the rooms comfortable and the overall customer service excellent. I have also noted your compliments for the food served in the restaurants. With regards to your comment regarding the food pricing, I have reviewed our prices and even compared with similar hotels.

We look forward to welcoming you back.

Sincere regards,

Reuben Kataria
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2014

We stayed here for three nights in Jan 2014 and spent one full day really taking advantage of the hotel's offering (the spa, restaurants, shopping) and the hotel is so smooth.

Rooms.
The rooms are great, they are more classic than modern style, but everything was to a high standard.

Location.
Delhi is a difficult city to get around so Taxis are required to leave. Traffic jams are a normal part of the city but this hotel felt well placed.

Service.
The service fluctuated from some of the best service we've ever had to a little over bearing at times. The assistant manager of the hotel made some special arrangements for us which was amazing. He also recommended some great highlights across India for us to explore.

Food.
Great food. We didn't get a chance to eat at the italian but did the Chinese. The Breakfast was the highlight. Really wonderful food.

Spa, pool, etc.
The additional elements of the hotel were fantastic. We did a long couple's massage and left feeling fantastic. The pool and gym were also perfect. I've never been in a gym that smelled so good.

  • Stayed: January 2014, travelled as a couple
    • Value
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Thank MattGierhart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this reviewResponded 7 February 2014

Dear Guest,

Thank you for your detailed description of your experience and your stay in the hotel. Your words of appreciation for the service, food and the health and wellness facilities will go a long way in encouraging our teams to do better

At The Oberoi, New Delhi, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

We look forward to welcoming you back to our hotel.

Reuben Kataria
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2014

Seeing the security prior to entering the hotel provides peace of mind. This hotel may not have the most beautiful exterior or gardens but the staff inside make up for it ten fold. Their professionalism coupled with smiling faces is to be commended. Staff are exceptionally attentive to guests needs, somehow they even remembered our names. The indoor pool was fun and a good temperature. The spa treatment facility was excellent and very professional.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lorrie52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this reviewResponded 7 February 2014

Dear Guest,

Thank you for your encouraging words of appreciation. We are truly grateful for the wonderful things you have said about the hotel, team and services especially the health and wellness facilities and the warmth of the team

We look forward to welcoming you back to our hotel.

Reuben Kataria
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2014

The hotel is and has been known for its class and style. The rooms are luxurious and the interiors of the hotel are nice. I went there for an event and i must say the food was delicious and a must try for people who consider themselves foodies.

  • Stayed: October 2013, travelled solo
    • Service
Thank Gautam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this reviewResponded 7 February 2014

Dear Guest,

Thank you for your encouraging words of appreciation. We are truly grateful for the wonderful things you have said about the hotel, team and services.

We look forward to welcoming you back to our hotel.

Reuben Kataria
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Oberoi

Address: Dr. Zakir Hussain Marg, New Delhi 110003, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in New Delhi
#2 Romantic Hotel in New Delhi
#2 Business Hotel in New Delhi
#3 Spa Hotel in New Delhi
#3 Luxury Hotel in New Delhi
Price Range: £209 - £358 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Oberoi 4.5*
Number of rooms: 218
Official Description (provided by the hotel):
Ranked amongst the best city hotels in Asia by the readers of Travel + Leisure, USA in 2011, The Oberoi, New Delhi is an iconic luxury 5 star hotel located in the heart of India's cosmopolitan capital. The interiors of the hotel have been designed in a contemporary interpretation of Sir Edwin Lutyens New Delhi architecture. The Oberoi New Delhi is situated close to the business and shopping districts of the city and is just a 30 minute drive from the airport Equipped with new, clean air technology, the hotel promises its guests the cleanest air in the city at par with global standards. All rooms and suites feature large picture windows which frame unmatched views of the Delhi Golf Course on one side and the historical Humayun's Tomb on the other.Business Centre, Butler service and in room dining will be available 24 hours a day, apart from an array of restaurant options. Wellness facilities include temperature controlled indoor and outdoor swimming pools,The Oberoi Spa and a 24 h ... more   less 
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Also Known As:
Oberoi New Delhi
Oberoi Hotel New Delhi
Oberoi Hotels New Delhi
The Oberoi New Delhi
Oberoi Hotel Delhi
Oberoi Hotels Delhi
Hotel Oberoi New Delhi

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