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“The benchmark ”
Review of The Oberoi

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The Oberoi
Ranked #2 of 715 Hotels in New Delhi
Certificate of Excellence
Leeds, United Kingdom
Level 4 Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“The benchmark ”
Reviewed 23 August 2014 via mobile

I would love to be able to single out 1 person for special praise. However, when everybody gives first class service with a smile it's impossible. Praise goes to the entire team who work so hard to take care of any needs you may have.
This is a beautiful hotel and I really cannot recommend it highly enough. They really set the benchmark for world class customer service.
And the best part.... I'm here for another week!

Stayed August 2014, travelled on business
Helpful?
Thank UK_Miggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, General Manager at The Oberoi, responded to this review, 24 August 2014
Dear Guest,

Thank you for your words of appreciation and encouragement. We are glad that you are having a memorable stay.

We are truly grateful for the wonderful things you have said about the hotel, team and services. At The Oberoi, New Delhi, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

We are extremely delighted to have you as an “ambassador” for The Oberoi, New Delhi.

Sincere regards,

Jay Rathore
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (340)
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English first
Zurich, Switzerland
Level 5 Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 23 August 2014

We have travelled to lots of countries and we have stayed at many of the leading hotels of the world but the level of service (everything from pick up at the airport, check-in, luggage, concierge, restaurant to room cleaning, etc.) is the best we have ever seen!

Breakfast at the Three-sixty restaurant: If you are a connoisseur and looking for the way to gourmet heaven just ask Executive Chef Gunjit or Chef Surya. They went the extra mile (and more) for us and cooked some special dishes which were not on the menu – truly heavenly. Thank you very much to Gunjit and Surya and to the whole service team of Three-sixty for making our stay at Oberoi Delhi an experience of the extra class!

Martin & Ann

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Martin_und_Ann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, General Manager at The Oberoi, responded to this review, 24 August 2014
Dear Guest,

It was a pleasure having you stay with us at The Oberoi, New Delhi on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services.

We are truly grateful for the wonderful things you have said about our hotel, team and services especially the hotel food, the service at threesixty and the warm and caring service from Chef Gunjit and Chef Surya. Please be assured that they will be appraised of your complements.

We look forward to welcoming you again shortly

Jay Rathore
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maidstone, United Kingdom
Level 6 Contributor
120 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 22 August 2014

Arrived by Rajdhani express to be greeted by a chauffeur and an attendant. Taken to the Oberoi New Delhi, which is a fabulous building. We were treated to a magnificent breakfast lay out the best we had on our entire tour. So many varieties of Indian and continental items there was too little room in the stomach!! Thank you to Amit - the Restaurant manager who seemed to be in the hotel 24/7 always with a beaming smile...
We were initially given rooms far apart when on asking was promptly converted to one double storey suite and another attached room. The rooms were very spacious and also had a butler service - something not commonly seen. There were large screen TV in atleast three rooms of the suite!
The outdoor swimming pool was excellent with good service.
Went to see the Bahai Lotus temple, Birla temple, Tomb of Humayun.

Room Tip: Please discuss with the manager who often will provide you with a free WIFi Higher Floors give exce...
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Bijayendra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, General Manager at The Oberoi, responded to this review, 24 August 2014
Dear Guest,

It was a pleasure having you stay with us at The Oberoi, New Delhi on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services.

We are truly grateful for the wonderful things you have said about our hotel, team and services especially the arrival experience, the rooms, the hotel food and the warm and caring service from Abhishek. Please be assured that your complements will be conveyed to him.

We are glad that you left with a positive impression of our product and services and we were able to exceed your expectations.

We look forward to welcoming you again shortly

Jay Rathore
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
los angeles
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 August 2014

Oberoi Gurgaon in New Deli is simply flawless. Their service is impeccable, I highly recommend this hotel to anyone who wants to visit New Deli.
Please check this hotel before you make reservation in other hotels. Oberoi Gurgaon takes luxury to another level.
Everything in this hotel is beautiful and the staff are all very professional. You don't need to think about anything, you will be just taking care of. That is Oberoi Culture.
It was difficult to leave this lovely place.
Thank you

  • Stayed August 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
Thank zibaloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, General Manager at The Oberoi, responded to this review, 22 August 2014
Dear Guest,

Thank you for your positive comments regarding the team and services at our sister hotel The Oberoi, Gurgaon.

We are glad that you had a memorable stay and left with a positive impression. Please be assured that your feedback will be shared with the team at The Oberoi, Gurgaon.

We look forward to welcoming you again shortly

Jay Rathore
Vice President and General Manager
The Oberoi, New Delhi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore
Level 6 Contributor
387 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 234 helpful votes
Reviewed 21 August 2014

On 14th August, Cathay Pacific flight from Delhi to HongKong was cancelled at the last minute and we were provided accommodation at this hotel for a night's stay. Three of us ( myself, wife and son) were accommodated in one room ( it is against Oberoi rules to accommodate 3 adults in a room when you are a revenue customer booking a room).

The room would have looked modern and elegant some 30 years back which was being maintained till date with a shower in the bath tub. The only modern item was the sleek new TV, not the black and white TV of that era. Delhi - Oberoi is not a heritage property like Cecil or Wildflower where you choose to stay at these places. If they continue to keep these rooms like this, may be in some 10 years, it can be a Heritage hotel with out any history or theme. And honestly, the hotel with its simple concrete structure has no charming features also! Our room had a barren, mood dampening view of gravel/ metal placed on the roof of the restaurant. At least they could have provided some plants there! Maybe, they have good and modern rooms and freeloaders ( Cathay Pacific stranded passengers ) like us were shown these type of rooms!

But this dated, very ordinary, designed like a box, structure was compensated by the usual ( extra ordinary ) hallmark service of Oberoi which was impeccable! The breakfast was excellent and we almost missed our coach to the airport by indulging ourselves in some south indian delicacies. Superb efforts by the staff.

This was a free stay and if I spend my money, I will choose Oberoi - Guragaon.

Room Tip: Not sure whether they have any modern rooms!
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  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Qwelt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, General Manager at The Oberoi, responded to this review, 22 August 2014
Dear Guest,

We are truly grateful for the wonderful things you have said about the team and services especially the hotel food and service at threesixty; we are delighted you felt special. At The Oberoi, New Delhi, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.


I have taken note of your comment regarding rooms. We truly regret the view from the room assigned to you. We have a choice of rooms with a panoramic view of either the Delhi Golf Course or Humayun's Tomb. We also have a few rooms with contemporary design and an extensive array of suites. Should your travel bring you back to Delhi, I will be happy to personally make all your arrangements.

We look forward to welcoming you back to our hotel.

Jay Rathore
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moradabad, India
Level 6 Contributor
95 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 20 August 2014

Warm hospitality,friendly service and world-class fine cuisine,are some of many attributes of The Oberoi.They will pamper you with every worldly delight.
Getting to The Oberoi is easy but getting back from there is hard.Your search should end at The Oberoi.

Room Tip: Rooms facing Delhi Golf Club give peace to mind by exposing you to endless greens.
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank dranuragbansall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, General Manager at The Oberoi, responded to this review, 21 August 2014
Dear Guest,

Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay.

We are truly grateful for the wonderful things you have said about the hotel, team and services. At The Oberoi, New Delhi, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

We are extremely delighted to have you as an “ambassador” for The Oberoi, New Delhi and look forward to welcoming you back.

Sincere regards,

Jay Rathore
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
49 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 17 August 2014

We had the most fantastic 14 day tour of northern India. While terrific there are challenges. Thank you Oberoi for assisting one of our party and especially Assistant Manager Udhav. We too frequently chat about how good hotels are in terms of fixtures and F&B but the care extended to us was exceptional and for which we will be always grateful.

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank BowyerOman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi-NewDelhi, General Manager at The Oberoi, responded to this review, 18 August 2014
Dear Guest,

It was a pleasure having you stay with us at The Oberoi, New Delhi on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services.

We are truly grateful for the wonderful things you have said about our hotel, team and services especially the warm and caring service from Udhav.

At The Oberoi, New Delhi, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

We look forward to welcoming you again shortly

Jay Rathore
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Oberoi

Property: The Oberoi
Address: Dr. Zakir Hussain Marg, New Delhi 110003, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in New Delhi
#2 Romantic Hotel in New Delhi
#2 Spa Hotel in New Delhi
#2 Luxury Hotel in New Delhi
#2 Family Hotel in New Delhi
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Oberoi 5*
Number of rooms: 283
Official Description (provided by the hotel):
Multistory Cosmopolitan Hotel overlooking Delhi Golf Course, 5 km from city center. ... more   less 
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Also Known As:
Oberoi New Delhi
Oberoi Hotel New Delhi
Oberoi Hotels New Delhi
The Oberoi New Delhi
Oberoi Hotel Delhi
Oberoi Hotels Delhi
Hotel Oberoi New Delhi

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