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“Luxurious hotel in Delhi”

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The Grand New Delhi
Ranked #65 of 715 Hotels in New Delhi
Washington DC, District of Columbia
Level 6 Contributor
122 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
“Luxurious hotel in Delhi”
Reviewed 19 February 2012

I spent three nights at the Grand Hotel during a recent business trip. I enjoyed my time there very much and would recommend it to business or high-end vacation travelers. It is probably a bit too expensive for regular tourists ($250+ a night). Here's what I liked:

1. Staff. I found all staff to be very professional, warm, and helpful. They know what they are doing.

2. Room. My 5th floor room had a very comfortable bed, air conditioing, a safe, mini-bar, satellite TV, and a gigantic bathroom. It was a wonderful refuge from the busy city! The bathroom in particular was very impressive - it was about half the size of the actual room! It was finished in black marble, had a shower with two nozzles, and a very comfortable bath.

3. Food. I found the food in the main dining area (on the basement level) to be very good for breakfast and dinner. I liked the separate Indian restaurant as well (though it is quite expensive) and the Chinese one too. I did not try the Italian restaurant myself. There is also a bar area off the reception area. I also had room service, which was quick and efficient.

4. Internet. The hotel has wireless internet, for which you pay extra. It worked perfectly during my stay. I was able to watch videos and make international Skype calls.

5. Airport transfer. The hotel offers an executive car service to and from the airport. I used it upon arrival and leaving, and was impressed with the cars and the drivers.

  • Stayed February 2012, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Gearoid9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
  • Location
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  • Value
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Traveller tips help you choose the right room.   Room tips (182)
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English first
Melbourne, Australia
Level 4 Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 18 February 2012

Great stay! Fantastic room and food and beverage. Near to hotel. Was there only for a night. Service was great. Will try to stay longer next time.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Chandranrachel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monte-Carlo, Monaco
Level 6 Contributor
264 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
Reviewed 15 February 2012

Location: The hotel is a 3-4 minute walk away from 3 shopping malls (with stores such a Ed Hardy, Nike, Adidas, Louis Vuitton, Gucci, Costa Coffee, McDonalds...) and about a 10minute drive to the airport... This is probably the best feature of the hotel.. As for getting into New Delhi, the hotel is about 10minute away from the Chattarpur Metro station and otherwise 25-45 minute away from most place of interest in New Delhi (Red Fort, Connaught Place, Humayun's Tomb...)

Room: This was formerly a Grand Hyatt is this can be recognised in the styling of the rooms. The bed was very comfortable and amenities are what one would expect (blowdryer was on the cheap side)...

The problems with the room lie in the bathroom/closet area.. These combined, and as such, closet space is very limited (very few shelves and drawers... little hanger space...).

Also, the shower was sort of adjacent to the bathtub and took up some space in the baathroom. We were several cople staying in the hotel and it seems most people experienced trouble with the shower water temperature (which kept oscillating during the shower from cold to warm to hot...)..The floor of the shower also did not have sufficient incline and water would remain on theshower well into the following morning. This was an issue as my girlfriend takes her shower 2-3 hours before me, so that meant stepping into 2cm of cold water everytime I showered. Finally, the toilet flush felt a little weak.

Fitness/Spa: The gym is well equiped (even though the equipment feels 5+ years old).. The steam room is very hot (i have never been in one quite as hot).

Lobby/Restaurant: The main restaurant offered a nice breakfast selection of Indian and Continental. During lunch and diner, the restaurant also offred a large buffet selection. There is also a nice lounge lounge area in the main lobby where one can have coffee/tea as well as light meals (club sandwich...) One criticism I have is that upon returning to the hotel after some functions, we had to go down to the main restaurant for late evening drinks as the lobby lounge closes. It was strange that the main restaurant never had green tea in te evening, even though Green tea was available in the rooms and in the hotel lounge during the day...

Laundry service; Quick and efficient.. I had several shirt and suits ironed and dry cleaned..

Room Tip: Some rooms are very far form the elevator...
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  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank mahme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barton on Sea
Level 6 Contributor
283 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 10 February 2012

We stayed here for 1 night in Nov 2011. The hotel is nice, pool good etc. Food was good, nice breakfast, evening buffet available but we just had a small A la Carte dish as not hungry.
Quite a way out of town I believe, we went by coach.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank mjderrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 February 2012

only hotel in the close suburban area, nice rooms, huge lobby, nice food in the Italian restaurant. my wife was very happy since there is a huge shopping mall next door she could keep herself busy while I was working for my business meetings. even the restaurants in the shopping mall are great.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason_Brit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Estoril, Portugal
Level 4 Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 7 February 2012

I own a travel agency in Portugal and was in Delhi for business but paid for my stay at normal rate.

My review would have been a 4, except that on the second day of my stay my Gilette Mach 3 Fusion Power disappeared from my room. It was nothing fancy, just a razor, and I do not know if someone took it or if someone through it on the garbage. Anyway it was still unpleasant and the hotel took too long to care and solve it. I needed to speak about it with 3 different persons to be taken serious; then the manager came (along with two more staff) and apologized and said I would have a new one within a couple of hours. I left for dinner and arrived to find that I still had no razor, had to talk again in the reception and the night manager said it would be in the room early morning, and finally it was there. In the end problem solved (although not same quality razor but pretty similar), but that does not dismiss the fact of the disappearing razor and that I needed to talk about it four times.

Location: I was here for business only and with a series of meetings in New Delhi, South Delhi, Gurgaon and Noida, so for that purpose the location is good because there is a lot (a lot!) of traffic always all around. Here you are 30 minutes from the aiport and 30 minutes from New Delhi, all other places will depend on traffic, for example to Gurgaon it can take more than an houre! You also have two very good shopping malls just outside the hotel where you can walk to, good leisure option;

Room: they are big and well designed, with a very comfortable bed, a good working desk and other décor items. The internet is really slow, at times not working at all. The bathroom is very nice with a touch of design but my shower did not work very well (a friend was staying in another room and no problem there). I also had fruit and water complimentary;

Breakfast: the room is lovely, large and with an amazing window with more than 20 meters high or so facing the gardens. And the food was good and plenty in quantity and diversity. Service depends, good and not so good depending on how busy they were;

Service: good service throughout if we disconsider the razor event;

Premises: I had dinner at the Italian restaurant and it was a disappointment, the place is nice and it was fast but the food was average only and expensive;

General: convenient location, nice rooms, have service issues to address.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ub44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrand-Management, Director of Rooms at The Grand New Delhi, responded to this review, 14 May 2012
Dear Guest,

Thank you for sharing your experience from your stay in New Delhi!!

I am glad that you enjoyed your stay & the facilities of our hotel. I have also taken a note of the concern regarding loss of razor from your room. It is really unusual to have this kind of an incident to happen & than subsequent delay in response from the team. I sincerely apologize for the same & assure you that the matter was addressed with the respective Heads of department & their team at the same time. However, i am glad that the team was thoughtful enough to arrange for the best possible substitute available.

The location of the hotel is really ideal for both business & leisure traveler and would completely agree to your point of good location. For places like Connaught place, Nehru Place, Jasola, Saket, Hauz khas, Qutab institutional area, Vasant Vihar, Chankyapuri, Ashram, Noida, Airport & Gurgaon, we are just a few Kilometers away. The distance can be covered within 10 to 30 minutes to the destination stated above in normal traffic conditions depending on distance.

We request you to take the concern shared by you as an aberration & look forward to have the opportunity of welcoming you back. We will do our best to delight you, should you give us the opportunity in future.


Yours sincerely

Sandeep Bhatnagar
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
CA
Level 5 Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 31 January 2012

This was hotel one of our tour of which all hotels are supposed to be 5 star. This place is very open, big, modern, and fits its name. Has a giant garden and pool area for scenic views and does a good job making you feel private and in your own world, away from the bustle of the city.

However that is its main problem: it is very far from "downtown" area and about 25min by car (assuming no traffic) to old Delhi. It is also nowhere near any metro stops or public transportation. It is however right next to a fairly fancy mall.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jimbomania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Grand New Delhi

Property: The Grand New Delhi
Address: Vasant Kunj Phase II, New Delhi 110002, India
Region: India > National Capital Territory of Delhi > New Delhi > Mahipal Pur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#38 Spa Hotel in New Delhi
#43 Romantic Hotel in New Delhi
#43 Luxury Hotel in New Delhi
#46 Business Hotel in New Delhi
#54 Family Hotel in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Grand New Delhi 5*
Number of rooms: 390
Official Description (provided by the hotel):
Nestled in the heart of NCR, The Grand New Delhi is one of the city's most luxurious and finest five-star hotels. Well-equipped and luxurious with modern facilities and with its resort like feel having luscious greens, magnificent waterscapes, service par excellence, The Grand New Delhi, is the ideal home away from home for discerning business and leisure travelers. Delivering an extremely exclusive and personalized experience to each of its guests, it is the quintessential destination to relax, unwind and discover the city at your own pace. Ideally located, The Grand New Delhi, previously known as Grand Hyatt, is in close proximity to the best the city has to offer- luxury shopping malls such as DLF Emporio, DLF Promenade, Ambience mall; entertainment destinations, perfectly harmonizing city conveniences, diplomatic enclave, near the airport and elite corporate neighborhood, making it the preferred luxury five star hotel in New Delhi. Boasting 390 elegantly designed rooms & suites; 8 distinctive dining and nightlife destinations; the much acclaimed Spa Oasis and salon, state of the art fitness centre, outdoor Swimming pool; over 30,000 square feet of meeting and event spaces at your disposal, combined with our experience and expertise in organizing banquets, weddings, meetings, and events, The Grand New Delhi offers an unforgettable experience. ... more   less 
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Also Known As:
The Grand New Delhi Hotel New Delhi
Grand New Delhi
Hotel The Grand New Delhi
The Grand Hotel New Delhi

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