Be warned, this place looks very different in person. We checked in after a 24 hour train ride, to a very large but crumbling room. The bellhop can see how exhausted we are but he stays in our room lingering and telling us about standard hotel info we don't need - after finishing up his meaningless rant, he finds reasons to stay, asking stupid questions - clearly he didn't want to leave until we give him a tip, which we finally did just to get him out. Scratched wood everywhere, artwork and lamps tilted and out of place. I went to see the "patio" outside and I found trash everywhere, crumbling bits of cinderblock and concrete - not a place I wanted to walk through.
Then the bathroom. The window was grimy everywhere, with cobwebs sticking here and there. Is it really that hard to clean once in a while? The shower/tub was SUPER NARROW, I almost fell showering several times. Thank God I didn't fall and crack my head open. There was no where to put the shower supplies, just a tilted window nook on which things kept rolling down - so frustrating.
Now let's talk about the heat - there was no carpet either...and the floor was freezing cold. I put the AC up to max, no change. I called about it and they weren't even surprised - before I could even finish my sentence they said, "we'll send over a heater" and that was it - it felt like this complaint they expected. Why would they give us a room with busted heating, I wondered? Delhi is freezing this time of year... We wait several minutes and they brought in a tiny little old space heater. This thing was about the size of tiny slide projector, but did an even worse job of heating the room - not to mention it was disgusting, covered in dust - gross.
Freezing cold and frustrated I go to the front desk to complain. At this point I'm ready to leave, but they asked "can we interest you in a different room." So they "upgraded" us to a room one floor up. It was about the same, just chopped up into a living room and a bedroom - it felt somewhat warmer though. At that point we were so exhausted that we decided to just stick it out. Now this room was facing sunlight so it was a bit warmer than the previous room, but when nightfall came the room was freezing! I turned up the AC temperature but it didn't work - same issue as the last room!! What's going on?
I called and said that they need to bring someone in here to fix the central heating. They told me that actually the hotel did NOT HAVE CENTRAL HEATING.....and that they were sending up another one of those gross slide projector looking space heaters. Nooo!!! but it was late, New Years Eve, and we just needed to rest. They brought in the heater and it didn't work well, not to mention since this room was shaped into 2 rooms, we needed a second heater.
I called to get the second crappy heater and they said that they'd bring it up. 5 minutes later they called to "confirm" that that's what I wanted. "uhh...yeah.. hurry I'm freezing" Then 10 minutes later, they call again, someone else calling this time but wanting to confirm it. 5 minutes later they call again - same guy - saying that his manager said that 1 heater is all that was necessary to heat the room.... Excuse me? Am I lying? Is that my big plan, to manipulate hotel staffs into putting 2 crappy space heaters in my crumbling room on New Years Eve for no reason at all? It's cold, there are 2 rooms here, the other room is much colder than the room with the space heater, so bring 2 of your tiny little space heaters here. Then they say the room isn't wired for it. Nonsense, they could use the opposite wall even if that were true (which they did). After calling them out on BS and yelling at them, they finally brought it up put it on the far wall and there were no electrical issues whatsoever.
That night we were still freezing cold. We coughed and sneezed all night, going in and out of sleep - we both woke up ill and congested. In the middle of the night my cousin had to leave his twin bed and sleep on the tiny couch in the other room because the space heater proximity even wasn't letting him sleep - poor guy.
Although we were booked for 3 days we pack our things in a fury and get ready for checkout. We didn't know where we were going to go next but we sure as hell didn't want to stay there.
When wanting to checkout they wanted to charge us an early termination fee until I told them that we were both sick because of the dreadful conditions.
We then checked into LaLit - which was a gorgeous luxury palace!!!! and cost less than this hell hole.
A few more things:
Every excuse they made started with "this is a heritage house" - so does that mean you can't clean or fix anything because it's a heritage house? Come on...
The WiFi was a joke - it moved at a crawl, and cut out constantly. Terrible.
Also, and stay with me on this - it's not as bratty as it sounds. You have to tip 1000 people who just annoy you and never help you. Everybody here wants a tip and there are WAY too many service people standing around staring at you - so creepy and annoying. I know that's supposed to sound like a good thing (having more service people around), but seriously you can't walk down the hall without the annoyance of having to exchange greetings with 10 people staring at you ever so creepily. I get that labor is cheap, so they CAN have a person at every step but there's a limit to everything right? Can't I just simply walk down the hall? If I need something I'll find you, you're everywhere anyway. Annoying as hell. I can't tip ALL of you! Stop!
Even at breakfast, I almost tripped over these people watching me every move I made. Usually I like the feeling of a lot of people around - it's like you're getting pampered - but this was without a point....just get out of the way! What's worse was the tiny buffet room. The chef, a floor manager, and 3 servers crammed in there. The room was small enough but I had to slide myself in between service people just to get the simplest thing. I know how to fill my own plate and get my own juice - that's the point of a buffet. If I wanted to be served, I'd order food.
And with all those service people in the breakfast room, you'd think SOMEONE would notice how filthy the underside of all the plates were. They ONLY CLEAN THE TOP OF THE PLATES!!! Every plate I went through, the bottom was full of buildup of bits of food that made it through the wash somehow. That tells me that they don't even rinse them! they just have one guy with a rag cleaning the top. Gross!!! This would actually be sort of okay (though still disgusting) if it weren't for the fact that they STACKED every plate on top of each other. So there was really no point to cleaning them because they got dirty again from touching the underside of the plates stacked above them. Gross gross gross!!!
- Official Description (provided by the hotel):
- Vivanta by Taj - Ambassador, New Delhi is an INTACH listed heritage building, built in 1945 by the colonial architect Walter George in a poetic medley of British and art deco style. This arrival zone sets the tone for guestrooms and banquet facilities that deliver the ultimate in urban relaxation. Get set to be delighted with small surprises from the moment you enter. ... more less
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- Also Known As:
- Vivanta By Taj - Ambassador, New Delhi Hotel New Delhi
- Ambassador Hotel New Delhi
- Ambassador New Delhi
- The Ambassador Hotel
- Ambassador Hotel In Delhi
- Ambassador Hotel Delhi