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“Very Good hotel”

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Hyatt Regency Delhi
Ranked #48 of 777 Hotels in New Delhi
Certificate of Excellence
Reviewed 25 November 2013

Stayed here for 4 nights while on a business trip. Overall the hotel is very good, great selection of food and restaurants to choose from and the food service is excellent. The buffest selection for breakfast is one of the best I've seen. Room was well appointed, desk, chair etc. bathroom was spacious and very clean although I did find the room a bit noisy from the road so maybe request a room at the back of the hotel. The complimentary Wi-Fi was excellent and very reliable.

Location isn't great for going out walking or anything like that but it wasn't far from the airport or downtown Delhi (depending on traffic!!). But the hotel lobby and cafes etc. are vibrant and you can easily pass time there.

The only real negative for me was that I requested an iron for my room on 3 separate occasions (1 via the phone in my room, 1 at the front desk and 1 with house keeping outside my room) but I never received the iron - even though they clearly state that if you require one to ask! All in all I would stay here again but bring my travel iron with me next time!! :)

Room Tip: Maybe a room at the back would have less road noise
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  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Alan Doheny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt R, General Manager at Hyatt Regency Delhi, responded to this reviewResponded 26 November 2013

Dear Valued Reviewer ,

Greetings from Hyatt Regency Delhi!

Thank for your time and your genuine feedback based on your recent stay with us.
The team and I are delighted to hear of your appreciation for our rooms and the food & beverage service at the restaurants including the room service.

We sincerely regret for the the slight issue that you faced with regards to the iron on call facility, I assure you that it is otherwise unlike the high standards of service we endeavour to maintain. Your feedback has been taken into account and we promise to ensure that such inconveniences are not repeated in future.

We look forward to being of service to you.

Thank you and best regards,
Aseem

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Reviewed 24 November 2013

This is an amazing hotel with superb restaurants (the Italian and the Chinese particularly), a great Club lounge, and a lovely, lovely Spa.

What's impressive is that the service has improved by leaps and bounds since our last stay here.

I was travelling with friends and we simply loved it.

Room Tip: Ask for rooms in the renovated block, overlooking the pool.
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  • Stayed: November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank vd5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt R, General Manager at Hyatt Regency Delhi, responded to this reviewResponded 25 November 2013

Dear Valued Reviewer ,

Greetings from Hyatt Regency Delhi!

Thank you for taking your time and reviewing the hotel based on your recent stay with us. We are happy to learn of your appreciation for our service in the various areas including the efforts put in by our associates to make your stay a pleasant one. Such encouraging feedback helps strengthen the effort of our team.

We look forward to welcoming you back soon again and being of service to you.

Thank you and best regards,
Aseem

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2013 via mobile

Hotel located in a good place.Rooms ok.staff cooperative.Needs to improve the food hygeine and quality.rest ok.would like to visit next time probably december 13 best wishes to the entire team good luck

Stayed: October 2013, travelled on business
Thank Abhijit G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt R, General Manager at Hyatt Regency Delhi, responded to this reviewResponded 25 November 2013

Dear Valued Reviewer ,

Greetings from Hyatt Regency Delhi!

Thank for your time and your genuine feedback based on your recent stay with us.

We sincerely regret for the the slight issue that you faced with regards to our food and beverage service, I assure you it is otherwise unlike the high standards of service we endeavour to maintain. Your feedback has been taken into account and we promise to ensure that your next stay with us is a pleasant one.

We look forward to being of service to you.

Thank you and best regards,
Aseem

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2013

I never, repeat, never write a review whilst I am still staying at a hotel....just in case it all goes downhill ( or even uphill) part way through my stay. But am so impressed with the service at the Hyatt Regency Delhi, I just felt the urge to share it now.
I booked a club room whilst on business which I would highly recommend. Firstly, it includes a transfer in air conditioned car from/to the airport, which as a lone female business traveller was fabulous and very reassuring. The transfer was extremely efficient and included at least 3 Hyatt staff at the airport, very impressive.
I had requested an early check in, and understood that it would be subject to availability. I arrived at 10am after a long flight and my room was available, which was brilliant.
The room is fine, a little smaller than one might expect maybe, but everything you need & mirrors everywhere, as all women know, crucial for make-up, hair etc & yet so few hotels get it right!!
But the crowning glory is the executive lounge, spacious yet cosy, and the staff here are wonderful!
I walked in this evening (only my 2nd night) and the staff not only greeted me by name, but also remembered my drink of choice from last night. Staff are constantly checking whether you want a top-up or bringing around hot appetisers, and there is a good cold canapé selection.

In short, would thoroughly recommend this hotel to all travellers who appreciate excellent customer service!

Stayed: November 2013, travelled on business
Thank KMcH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt R, General Manager at Hyatt Regency Delhi, responded to this reviewResponded 22 November 2013

Dear Valued Reviewer ,

Greetings from Hyatt Regency Delhi!

Thank you for your encouraging feedback based on your recent stay with us. Your positive comments strengthens the effort of our team and helps provide authentic hospitality to all our guests.

We would like to appraise you that the hotel recently underwent a renovation drive the outcome of which has been the duly appreciated Regency Club Lounge. Apart from the lounge, we also did renovate a series of rooms and suites. Upon your next visit we recommend that you request to be booked in one of the recently renovated room or suite, which are much spacious and would definitely solve the slight issue that you experienced this time.

We look forward to delighting you in future.

Thank you and best regards,
Aseem

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2013

Have been using this hotel over the last few years. Located centrally - the hotel is wonderful if you are on a business trip.
The rooms are small and fitments very average compared to most Hyatt Regencies acorss the world. They have upgraded a few rooms - but still does not offer enough space if you are the types who looks for space to do yoga / stretch exercises in your room.
The service was one of the worst until a fresh set of people were hired a few months back. It has improved - but still lots to desire. eg as a diamond member - I would expect my rooms to be ready based on a profile created basis my long stay at the hotels.. but then they would miss doing up the room and needs an extra reminder. They improve for a couple of stays but quickly revert to old ways ..(read poor service). This trip even the room clock wasnt working and didnt have batteries in it. ( possibly the previous guest took it ! ...but the housekeeping didnt fix before room was handed over )

One of the most irrittaing aspect of the hotel for a business traveller is the fact that rooms dont come with a default iron and ironing board.. You need to request in the morining and one may end up with a long wait in your bath robe - waiting to get to office !! Cant figure out why they cant fix this .. inspite of possibly being the single biggest irritant for most busess travellers (and a bulk of their guests).

Some of the newer staff are polite .. but still need to learn from a Grand Hyatt Mumbai on what personalised service or "service with a smile" means.. Net - It still lacks the polish and the finesse in service one would find at another Hyatt in Seoul or for that matter in Mumbai..and one expects of a Hyatt.

The redone Club Lounge is good and spacious. The lounge staff possibly can stand-out for their service atttitude vis-a-vis their other peers in the hotel !

The breakfast at TK's has a wide spread - but tends to get very crowded and wait times can be more then 20 minutes in the morning. Poorly managed too.

Overall - stay here for the location. If you expect great service - look elsewhere in Delhi !

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dulleskrishnan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt R, General Manager at Hyatt Regency Delhi, responded to this reviewResponded 18 November 2013

Dear Valued Reviewer,

Greetings from Hyatt Regency Delhi.

Thank you for taking time out to apprise us of your recent stay at our hotel.

Reference to your issue with the room size, as you are already aware that we have recently renovated few of the rooms and suites, we recommend that you ask to be reserved in the new set of room or suite upon your next visit.

If you wish to practice Yoga during your stay, we would like to inform you that we also have a Yoga studio facility available at the Club Olympus Spa & Fitness. Upon request , personal trainers are also available at additional charges.

About your suggestion for the ironing arrangements in the room, we will definitely take this up with the concerned team and work on measures that are beneficial to all.

Thank you for your appreciation of the service and staff at the new Regency Lounge which was a part of our recent renovation drive. In continuation to this, we would like to inform you that the renovation drive at Hyatt Regency Delhi is a continuous process. Over a course of time we also intend to look into the renovation of other guest areas and rooms as well.

We sincerely regret for the inconvenience faced by you upon your last visit, I assure you it is otherwise unlike the high standards of service we endeavour to maintain.

We look forward to welcoming you back soon again and being of service to you.

Thank you and best regards,
Aseem

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2013 via mobile

The buffet breakfast and the buffet lunch were amazing for both my wife and I and my children aged 10 and 11.
The rooms were very neat and tidy very well-kept, a little on the small side.
The staff were very attentive from the moment we wanted to check in, the lobby manager greeted us and was extremely helpful.
We will definitely be staying there next time we go to Delhi.

Stayed: October 2013
Thank Harleystreet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt R, General Manager at Hyatt Regency Delhi, responded to this reviewResponded 18 November 2013

Dear Valued Reviewer ,

Greetings from Hyatt Regency Delhi!

Thank you for taking your time and reviewing the hotel based on your recent stay with us. We are happy to learn of your appreciation for our service in the various areas including the efforts put in by our associates to make your stay a pleasant one. About the slight issue that you faced in the room, we have informed the concerned team who have taken the due measures to avoid such inconvenience for any of our guests in future.

Thank you once again for your time, such encouraging feedback helps strengthen the effort of our team and helps provide authentic hospitality to all our guests.

We look forward to welcoming you back soon again and being of service to you.

Thank you and best regards,
Aseem

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2013

Stayed at the Hyatt Regency, Delhi for 2 nights in October 2013. A Hyatt Gold member - Smooth pre-check-in and we were taken to the room directly. The room rates were expensive - we had better rates in Mumbai & Pune. Food is good. Breakfast has a very vast selection. On day 1, travel weary we opted for SSD - Soup/Salad/Dessert - which was very good - with a large variety and completely satisfying. Hotel staff was very helpful. I asked for a vegatable juice that was not on the menu and the staff arranged it for me pre-breakfast the 2 mornings I was there. thank you!

  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank PurnimaGG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt R, General Manager at Hyatt Regency Delhi, responded to this reviewResponded 10 November 2013

Dear Valued Reviewer ,
Greetings from Hyatt Regency Delhi!

Thank you for appreciating the efforts put in by our associates. Your positive feedback strengthens the effort of our team and helps provide authentic hospitality to all our guests.

We look forward to welcoming you back soon again and being of service to you.

Thank you and best regards,
Aseem

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Delhi

Address: Bhikaiji Cama Place | Ring Road, New Delhi 110002, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Family Hotel in New Delhi
#27 Romantic Hotel in New Delhi
#29 Spa Hotel in New Delhi
#30 Business Hotel in New Delhi
#34 Luxury Hotel in New Delhi
Price Range: £100 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Delhi 5*
Number of rooms: 507
Official Description (provided by the hotel):
Hyatt Regency Delhi, the largest five-star hotel in Delhi, is located in the commercial hub of Bhikaji Cama Place just 20 minutes' drive from Indira Gandhi International Airport and the city's domestic airport. The Delhi hotel is also close to embassies, consulates and corporate headquarters, making it one of the most preferred business hotels in Delhi.The 507 rooms and suites at Hyatt Regency Delhi are equipped with modern amenities and high-speed Internet access to support guests' business needs, while all seven floors offer a panoramic view of the city and the landscaped gardens. The city hotel is also a benchmark of excellence for five-star dining in Delhi, that offers an exceptional range of dining options. Enjoy a delicious meal at the Cafe an all-day dining restaurant or resort for a traditional Chinese dining experience at the China Kitchen. Settle down for a brief coffee break or a sweet interval at the Sidewalk . For authentic Italian, choose La Piazza, the warm, lively and casual dining restaurant. Wind up the busy evening with a splendid meal at the TK'S Oriental Grill; or simply step into Polo Lounge to experience fine flavours, while a live musical performance keep the spirits high.Within this New Delhi luxury hotel, guests can also enjoy numerous leisure facilities, including an outdoor swimming pool and the Club Olympus Fitness Centre and Spa. One can opt for the best shopping experience too at the hotel's multilevel shopping complex featuring more than 36 boutiques of Indian artifacts, handicrafts and jewelers.The bustling capital provides a wealth of activities for guests to experience, options range from sightseeing in Delhi including some of the noted architectural and historical wonders of the world. For those who want to indulge in shopping in Delhi, you can choose from the alleys of old Delhi to the most chic markets, also those wishing to spend their time in sports activities in Delhi, the nearest golf courses and Polo ground offers ample opportunities, also one can visit the museums or be enchanted by the religious places.The proximity of the Hyatt Regency Delhi to numerous and famous business centers makes it the ideal place to plan a conference, a product launch or a fashion show. As a leading wedding venue hotel in Delhi, the hotel has arranged many weddings in the past 30 years. ... more   less 
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Also Known As:
Hyatt Regency Delhi Hotel New Delhi
Hyatt Regency New Delhi
Hyatt New Delhi
Hyatt Hotel Delhi
Hyatt Regency Hotel New Delhi
Hyatt Regency Hotel Delhi

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