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The Claridges New Delhi
Ranked #35 of 777 Hotels in New Delhi
Certificate of Excellence
Reviewed 25 July 2011

I'm a claridges club member, and it has been great being a member until I experienced a very cold and a snobbish attitude from Ms. Kiran ,Paul and Sunaina who takes care of Claridges Clubwhile I was just trying to book my room with the Claridges New Delhi.

I called for a reservation of 2 rooms for my guest for the 30 th july and wanted to use one complimentary coupon that I being a Claridges Club member but they refused to offer me the same saying "No room availability" whereas it is really annoying to believe this as your online booking shows the availability.

On asking to give the same in writing they refused and said we cannot provide the same.

So if you are planning to take a membership of Claridges BEAWARE and don't ever do that mistake.

  • Stayed: July 2011, travelled with family
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5  Thank SunnyMukhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,832 - 1,838 of 2,245 reviews

Reviewed 12 July 2011

We have booked ourselves into the hotel since 11.07.2011 and staying in room 153.

At the time of check in we told the reception to allot us a nice room as we are staying for 6 nights. We were shown room 153 and found that there was renovation work going on in the alleys and the room was quite far tucked into a corner and had views of the pantry with rotten food and flower area open all times presenting a very unpleasing view of which we complained the next evening. Not only that the air conditioning of the room had been malfunctioning and even after repeated complaints there was no action. The receptionist said that the renovation will be over by 6 P.M. on 11.07.2011.

Just couple of hours back at around 11 .00 P.M. There was peculiar noise coming of growling and thundering and my wife who was alone enquired after a hour of agony to the hotel reception as to where the sound was coming from they said there was a malfunction in the kitchen upstairs with the refrigerator and they will rectify the same . This sound stopped all of a sudden after that and again we could hear the sound at 12.00 A.M. The sound was of as if some one is moving the furniture and softer thunder. When we complained the reception said they will check again. We also asked someone to check the air condition and as no one arrived for half an hour we asked for the duty manager to come to the room.

The Duty Manager Mr. Mukherjee instead of being apologetic started a long argument and when asked as to why this attitude is he replied he has to support his team staff. This reply was quite shocking and when we said that there is still the renovation work going in the alley with paint smell of which my wife is allergic to he kept on arguing that this kind of work are very normal and guest should be used to it in any hotel. This is not at all an issue to complain about as per his words. We travel around the world most of the time and have never come across a peculiar situation like this . The Duty Manager instead of resolving and working out an alternative kept on arguing for 30 –45 minutes trying to counter attack every problem we told him about. We were almost sweating because of the suffocation and the technician lied about the room temperature in front of the duty manager. Instead of apologising he said to us that as the technician is a team member he has to support him and not the guest even though when the guest caught the technician red handed saying a lie.

Upon being fed up with his argument we had no choice but to ask him to make us speak to someone who can resolve and he said he is the only person available at that moment.

We are really shocked and surprised at the attitude of the duty manager and have no option but to continue in the same room as he has ignored the total situation.

We have suffered an agony and in the middle of the night had to write this mail to the GM of the property.

  • Stayed: July 2011, travelled on business
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10  Thank MADHUVINAY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2011

The last time I stayed at Claridges two or three years ago, there was a problem at check-out, as after having asked me if I had taken anything from the minibar, to which I replied 'no', I was told that the room check staff had found articles removed. I was hugely insulted at this because of the unstated implication that I was lying.

Ten days ago, I again stayed at The Claridges, largely at the encouragement of my lomgstanding and trusted travel agent. Unbelievably, exactly the same thing happened. Having been asked if I had taken anything from the minibar and replied in the negative, I was told that checks had found that chocolate had been removed.

I haven't a clue who removed these items, but I do know that a hotel that treats its customers with this sort of disrespect will eventually find itself with no customers.

My recommendation is to avoid this hotel.

Stayed: July 2011, travelled solo
4  Thank elvinder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2011

We will 100% be back for Sure.First ,the prearranged pick up at the IGI airport by the Hotel SUV{lots of luggage}by the silver hotel AUDI Q7SECONDLY,Midnight check in no hassle check out THIRDLY the perfect suite ,the breakfast buffet the evening snack in the palm green grass front garden the blu pool the shopping in the hotel the security the location the no stess staff and tours,,,,we came for a family emergency the first time in 30 yrs for my wife.,many funerals for me...

Room Tip: book ahead and online like on fa cebook give 100 rupee tips to all =4 dollars....each...doorman the...
See more room tips
  • Stayed: April 2011, travelled with family
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Thank YAD_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2011

The Claridges is a cozy hotel with all modern amenities and situated strategically in the Heart of New Delhi.It is only 300mtrs from Race Course road Metro station (yellow line) and around 1KM from Khan Market metro station(Violet line).Rooms are equipped with Large screen LCD TV and a mini Bar.Hotel has a Nice little swimming pool and a Spa.Has six Theme Restaurants and a Bar.It also has a Open Garden Restaurant.

  • Stayed: July 2011, travelled on business
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Thank bikash11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2011

My wife and I stayed at the Claridges at the beginning (1 night) and end (2 nights) of a holiday in Sikkim. We had an internet booking that was prepaid. This worked perfectly and the hotel had all the details available. We arrived in the morning after an international flight, so we had (as expected) a short wait for the room, however this was a long time before the official check in time. The staff were courteous but a bit cool. The room (both times) was well mainained and looked like it had been recently renovated. The size was reasonable, but not over large. The breakfast was good, although one would not need to be in a hurry. The breakfast room could be larger for the size of the hotel. On our final departure we had to leave before the breakfast restauarant opened. We were offrered a "packed" breakfast. This turned out to be disappointing and very small. Since the hotel offers this service we would recommend that the packed breakfast be improved

We did not use the other restaurants, preferrig to use outside restaurants. It is quite a long way to Connaught place, but it is no problem to walk outside the hotel and take a rickshaw, complete with fresh-air airconditioning. We had one complete day in Delhi but it was too hot to be outside for long, so we watched the Royal wedding in our room. This made it a bit difficult for the staff to clean our room (quite late in the afternoon).

In order to get to the airport, the front entrance calls a taxi. This seems to be a fixed price (INR 500), which is more than getting a taxi outside, however it is much more covenient and reliable.

In all, considering the prices of hotels in Delhi we would say that price is reasonable.

  • Stayed: April 2011, travelled as a couple
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2  Thank Ian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2011

Well located in a Green area close to Indian Gate. Cosy lobby good rooms and well furnished.
No large breakfast room, Indian restaurant well served, asían restaurant and great Spanish dinner restaurant Sevilla.

  • Stayed: June 2011
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1  Thank JavierZGZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Claridges New Delhi

Address: 12 Dr Apj Abdul Kalam Road, New Delhi 110011, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in New Delhi
#14 Romantic Hotel in New Delhi
#22 Spa Hotel in New Delhi
#22 Business Hotel in New Delhi
#27 Luxury Hotel in New Delhi
Price Range: £103 - £197 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Claridges New Delhi 5*
Number of rooms: 132
Official Description (provided by the hotel):
The Claridges, New Delhi is located in the heart of Lutyens Delhi. This gracious three-storied hotel is within close proximity of the business districts, diplomatic missions, shopping centres and historical landmarks like the India Gate and Rashtrapati Bhawan. The hotel offers a wide choice of accommodation ranging from well-appointed, deluxe rooms to luxury suites, some with their own private terrace. The rooms are amongst the most spacious in Delhi and are a blend of classic and contemporary styles. ... more   less 
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Also Known As:
The Claridges Hotel New Delhi
Claridges Hotel New Delhi
The Park Hotel Delhi
Claridges New Delhi
Hotel Claridges
Claridges Hotel Delhi
The Claridges Delhi
Claridges India

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