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“highly recommend”
Review of The Hans New Delhi

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The Hans New Delhi
Ranked #108 of 713 Hotels in New Delhi
Gurugram (Gurgaon), India
1 review
“highly recommend”
Reviewed 19 February 2014

We stayed here for 2 Nights during our Delhi Trip. It was nice experience. Rooms were Clean. Outside view from room is also good. Food is awesome. Staff was friendly and always there to help. Overall.. I would highly recommend this hotel for stay in Delhi.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank asinghp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans Hotel N, Front Office Manager at The Hans New Delhi, responded to this review, 21 February 2014
Dear Guest Thank you for the inspiring feedback and we are also delighted to know that you had an excellent experience with us. It has always been our focus to provide our valued guests with personalized service. Your words of appreciation for our staff encourages them to continue to strive for excellence. Thank you for recommending us and we look forward to welcoming you back for many more enriching moments.
Warm Regards, Management The Hans New Delhi
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601 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (98)
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English first
Mumbai (Bombay), India
Level Contributor
162 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 19 February 2014

I was in Delhi on business trip with my colleague . I liked the location which is centrally located and nice and clean rooms , Room service is good and food is very tasty . Rooms are big as compared to other hotels in the same vicinity, I would prefer to come back if i am work in the same area.

Room Tip: Rooms are all fine , stayed twice ..
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AMIK30IC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans Hotel N, Front Office Manager at The Hans New Delhi, responded to this review, 21 February 2014
Dear Guest Thank you for the inspiring feedback and we are also delighted to know that you had an excellent experience with us. It has always been our focus to provide our valued guests with personalized service. Your words of appreciation for our staff encourages them to continue to strive for excellence. Thank you for recommending us and we look forward to welcoming you back for many more enriching moments.
Warm Regards, Management The Hans New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 15 February 2014

I had a great stay here. Hans is a modern hotel. My room on the 17th floor and on the 20th floor on my second trip were both very good. Breakfasts I thought were an abundance of food and all very tasty - cooked English, Indian and continental snacks.

Service is a mixed bag but 9 out of 10 times I found to be of a good standard. Our group even had dinner here twice, not my choice as I thought there would be better places to eat for foodies elsewhere, but actually the food was actually very good (from the Indian kaffa menu - the Italian one is a lot pricier for what it is).

Only comment is for Hans to sort out some of their bathroom bathtubs and plugs. But honestly - I would happily stay here again.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MXS160
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans Hotel N, Front Office Manager at The Hans New Delhi, responded to this review, 21 February 2014
Dear Guest Thank you for the inspiring feedback and we are also delighted to know that you had an excellent experience with us. It has always been our focus to provide our valued guests with personalized service. Your words of appreciation for our staff encourages them to continue to strive for excellence. Thank you for recommending us and we look forward to welcoming you back for many more enriching moments.
Warm Regards, Management The Hans New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Secunderabad, India
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 February 2014

My second stay here - it was the cheapest and most conveniently located 4-star property I could get at short notice.

It is an old hotel occupying the 15th to 21st floors of a building on Barakhamba Road. However, the location is very central (close to the Barakhamba Road metro station and to Connaught Place).

Overall my experience was good, except for two aspects:

a) Indifferent and inattentive service during breakfast. My omelette orders were not taken correctly two out of three times, and a very lazy response to something spilled at the table (no effort to relocate to another table, leave alone attempt to clean up the mess). The waiter said he had contacted housekeeping, when confronted.

b) Due to the rooms being at relatively greater heights (15th floor and above), cellphone reception is pretty bad, which creates problems when people are trying to get in touch, or vice versa. Though this may not be the hotel's fault per se, they can possibly talk to the service providers to install repeaters, etc.? All in all, it made life difficult during a business visit.

Apart from the above , though, the staff were generally helpful and did respond to requests fairly quickly. Rooms were clean and comfortable, despite being obviously old. The LCD TVs added a modern touch to the much older furniture and fittings. The second room I took (with a king-sized bed on the 16th floor as oppposed to twin beds on the 17th) had fewer sockets for charging phones, etc., but it was newer-looking.

Mostly nice views from the rooms due to the height.

Room Tip: The 16th floor seems to have better rooms (maybe renovated sometime recently) than the 17th.
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Troglophile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans Hotel N, Front Office Manager at The Hans New Delhi, responded to this review, 18 February 2014
Your valuable feedback regarding your stay with us is highly appreciated and the time taken to provide me with these details is of utmost importance to us. We sincerely apologise for all the inconveniences you experienced while staying with us.
Please accept my sincere apologies for all the inconvenience this may have caused.
We hope to see you back at the hotel soon.

Warm regards
The Hans Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 February 2014

The hotel is in a good location, entrance well decorated and some staff particularly the porters very helpful. The rooms we received on our arrival were on the 18th floor, twin and double rooms were not well decorated and some damp patches were visible. On departing Delhi we were booked here again and were given rooms on the 16th floor, these were better decorated and more like what you would expert for £120/night, however the bathroom did flood every time you took a shower. However the fridge in my room did not work and despite asking for a replacement fridge, it was replaced by another non-functioning fridge. I was told by the receptionist via the hotel manager that the fridge was meant to be at that temperature i.e. room temperature???? OK!!! Moving on, the breakfasts were quite good, we didn't try the restaurants. Overall the standards could be improved, the decor of rooms on some floors are obviously much better than other so you may get the luck of the draw!!!

Room Tip: Don't pick the 18th floor rooms!!!!
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank safron13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans Hotel N, Front Office Manager at The Hans New Delhi, responded to this review, 12 February 2014
Your valuable feedback regarding your stay with us is highly appreciated and the time taken to provide me with these details is of utmost importance to us. We sincerely apologise for all the inconveniences you experienced while staying with us.
Please accept my sincere apologies for all the inconvenience this may have caused.
We hope to see you back at the hotel soon.

Warm regards
The Hans Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
Level Contributor
105 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 26 January 2014

The room was very comfortable with a good bathroom. The breakfast buffet was extensive - as you would expect, the Indian food options were better than the 'western' stuff.
We were there for 3 nights and wanted to eat out, but the desk staff weren't able to recommend any restaurants nearby.
The location is good - 10 minutes walk from CP and very close to the Barakhamba Road metro station.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank CheshireCat_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans Hotel N, Front Office Manager at The Hans New Delhi, responded to this review, 27 January 2014
Dear Guest Thank you for the inspiring feedback and we are also delighted to know that you had an excellent experience with us. It has always been our focus to provide our valued guests with personalized service. Your words of appreciation for our staff encourages them to continue to strive for excellence. Thank you for recommending us and we look forward to welcoming you back for many more enriching moments.
Warm Regards, Management The Hans New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bella Vista, Arkansas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 January 2014

Clean rooms and an attentive staff, this was a good place to stay in India. No problems. It had a good location and a caring staff. I would stay here again when I am in India. It does need some sprucing up, but overall a good value.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans Hotel N, Front Office Manager at The Hans New Delhi, responded to this review, 24 January 2014
Dear Guest Thank you for the inspiring feedback and we are also delighted to know that you had an excellent experience with us. It has always been our focus to provide our valued guests with personalized service. Your words of appreciation for our staff encourages them to continue to strive for excellence. Thank you for recommending us and we look forward to welcoming you back for many more enriching moments.
Warm Regards, Management The Hans New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Hans New Delhi

Property: The Hans New Delhi
Address: 15 Barakhamba Road, New Delhi 110001, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#51 Luxury Hotel in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Hans New Delhi 4*
Number of rooms: 77
Official Description (provided by the hotel):
Serving royally to people around the world and creating the most cherished memories, this hotel offers one of the best accommodations in central DelhiA grand welcome to all guests where they are sure to be treated in the most special way through the celebrated expanse of unflinching services and courteous hospitality of this 4-star hotel. The Hans New Delhi offers 77 luxuriously attended rooms, Being among the star hotels in Central Delhi, The Hans makes sure that the rooms are well equipped and are served as and when required. The rooms are treated with exotic marble flooring/ Carpets and luxurious bed which impart a feeling of warmth and grandness. One of the walls is lined with plush sofas and a big writing table. There are various amenities like LCD TV, mini-bar and tea & coffee maker which make your stay in the best hotel in Central DelhiBeing a 4-star hotel, The Hans makes sure that its celebrated guests are well connected; there are direct dial phones and high speed Wi-Fi internet connectivity for all your business related matters. An electronic safe in each room to keep your valuables ensure an advanced level of safety.The majestic en-suite bathrooms are loaded with stylish fittings and posh boutique toiletries along with the round-the-clock hot & cold water; everything planned to make your every moment as worthy as it could get!These rooms are accompanied with cordial room facilities which comprise of 24-hour in-room dining service, complimentary mineral water, daily newspaper, and evening turn down service, thus making you feel relaxed from dawn to dusk.So, The Hans New Delhi defines the true definition of the most celebrated luxury hotel in the heart of the City ... more   less 
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Also Known As:
The Hans New Delhi Hotel New Delhi
Hans Plaza Delhi
Hans Plaza Hotel Delhi
Hotel Hans Plaza Delhi

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