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Reviews (660)
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All reviewsfrontier restauranthuge hotellobby managergrand hotelcapital cityrooms are bigroom service iscomfortable stayoudhembassiesambiencebanquet
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Reviewed 15 March 2016

The location of this hotel was great as we wanted to be close to the airport. In the hands of our travel agent she failed again and the booking was lost in translation. We had to wait an hour to get checked in and the staff was very rude. The staff never acknowledged our existence as they seemed occupied with other tasks. The room keys continually stopped working and one of the locks on the rooms was broken and they had no solution. The rooms were average attempting a 5 star quality that was obviously left in the 1980s. The bathroom tiles were cracked and their attention to detail was horrendous. The same location that the breakfast was held also had dinner, which was terrible. The breakfast was quite nice however it was probably because the hotel had a convention to accommodate. We had a wonderful dinner with amazing service at one of the other restaurants located in the hotel. They specialized in north indian food and it was a nice end to our trip. We called reception twice at the end our stay to help us with our bags and they never came. As we had a plane to catch we proceeded to take our bags downstairs and check out. After giving back our room keys the gentleman asked "do you need any help with your bags?" I replied "yes, over 30 minutes ago but no one came so we brought them down ourselves". Communication, customer service, attention to detail, all attributes any good hotel should have and this hotel lacked immensely. This hotel is great for individuals that need more things to say to strangers at a dinner party otherwise, New Delhi has much better hotels.

Room Tip: Don't choose this hotel if you want to be treated like a guest
  • Stayed: March 2016, travelled with family
    • Value
    • Rooms
    • Service
Thank meerasingh2428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2016 via mobile

We stayed there.It's a lovely place.Complementary breakfast available.Quality &test of food is awesome.we have enjoyed a lot.Surroundings also very cool and green.Different types of foods are served in breakfast including south indian foods.

Stayed: January 2016, travelled with friends
Thank Rai DeMukherjee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2016

dear try trip for week here,,place to enjoy ,,all lobbies food galeries..
business trip with all wifi facilities good brode stairs best grade granite with soothing colours. flower vase adds value and mirrors touch of royal charm.
we were from rdesigns exports. all confrence room were spacious as exporters were all accomidated with enough space to expose there export product.
ravishing...

Room Tip: spritual feel with everlasting and purity cleaniness touch heart..sagar ratna adds value
  • Stayed: March 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank rdesigns2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandraSudha, General Manager at The Ashok, responded to this reviewResponded 16 March 2016

Dear Guest,

Greetings from The Ashok!

Thank you so much for choosing to stay with us and for sparing your valuable time in sharing your feedback with us on Trip Advisor.

It is indeed a pleasure to know that you appreciated about the grandeur of our hotel & we also thank you regarding the excellent experience about the services The Ashok offers. We have shared your encouraging commendations with our florist & engineers, who are equally elated & this motivates us to do much better in future.

It was indeed a pleasure having you at The Ashok and we look forward to welcoming you again.


Warm Regards,

Sudha Chandra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2016

Great location and property is huge. An iconic hotel back in its time, has lost its charm. The only Ashok property which the government has not privatized. Sadly they have also not maintained it .
The rooms clearly are well worn out.. The bathroom tiles have cracked in some places, the showers dont work properly.. The food quality is nothing to write home about.
Hope they privatize this place and let some professional hoteliers run it..

Room Tip: Only choose this hotel if you have no other choice. I had to pick it since other hotels were sold out ..
  • Stayed: March 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Vivek H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandraSudha, General Manager at The Ashok, responded to this reviewResponded 16 March 2016

Dear Guest,

Greetings from The Ashok!

Thank you so much for choosing to stay with us and for sparing your valuable time in sharing your feedback with us on Trip Advisor.

It is indeed a pleasure to know that you appreciated about the location & grandeur of our hotel & yet we regret your reported experience on the issue of room maintenance & food quality. I assure that we have taken up the issue very seriously with the concerned team and corrective measures are been taken to prevent recurrence of the same in future. I would also like to inform you that we are in a process of upgrading our property in phases & your important feedback would most certainly help us in our "Quest for Quality".

We request you to consider this experience as an aberration to our Hotel’s standard. We do hope you give us an opportunity to reinstate our credibility and look forward to the pleasure of welcoming you back.


Warm Regards,

Sudha Chandra
General Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2016

Was at the Ashok hotel on 1-2 March, 2016 for professional visit to New Delhi. The Hotel is very good and value for money. Scope for improvement: Staff at the reception counter can have more friendly and smiling face adding to the atmosphere of good hospitality; the food offered for breakfast appears not to be properly supervised nor properly selected, particularly bread, butter and fruit. As regards rooms, use of coloured (brownish) bed-covers steals the charm of otherwise very good rooms. Other restaurants in the Hotel premises such as Sagar Ratna and Awadhi offer good options for food. Quality and taste of food and staff at Sagar Ratna make one desire to visit them again and again.

The hotel has very good free WiFi service.

The Hotel is otherwise very specious, comfortable and good value-for-money. I would like to stay at the hotel again.

Room Tip: Higher floor rooms would be better.
  • Stayed: March 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ashoklalbhai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandraSudha, General Manager at The Ashok, responded to this reviewResponded 16 March 2016


Dear Guest,


Greetings from The Ashok!


Thank you for your wonderful review about the gracious service, range of dining restaurants and fine accommodation The Ashok offers.

We are delighted to read your compliments about the hotel grandeur & excellent experience with our hotel outlets & yet your observations regarding the staff and the breakfast are a matter of concern. We have taken up your suggestions with the concerned departments & proper staff monitoring & training will help us to do much better in future.

We look forward to welcome you back to experience our hospitality & earn the missing star on your next visit to the capital.

Warm Regards,


Sudha Chandra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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