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“Excellent Hotel”
Review of The Suryaa

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The Suryaa
Ranked #19 of 777 Hotels in New Delhi
Certificate of Excellence
Reviewed 24 June 2013

The hotel is situated at very posh location (New Friends Colony). The ambience is quite good with very big reception hall. The service levels are of high standards. The choice of breakfast is good although the space kept for the B'fast is less so a feel little congested. It should have been better with more space. The check-in and check-out is smooth. Rooms are good with all modern amenities.
Food quality is above standard and main attention is paid towards cleanliness.
Had stayed there as a business traveller 3 times in Suryaa.
Overall I love to stay in this property.

  • Stayed: August 2012, travelled on business
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1  Thank PunjabIndia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa, responded to this reviewResponded 1 July 2013

Dear Valued Guest,

On behalf of The Suryaa New Delhi, I would like to thank you for your encouraging feedback, we are very happy that you have enjoyed your stay, however I have noted that you found the breakfast space little congested and regret that did not meet your approval. Though I would like to bring it to your notice that our restaurants are in process of upgradation which will further take a few months and the place you had your breakfast at is a temporary location. Once again thank you very much for your comments. We look forward to welcoming you back to The Suryaa New Delhi.

You feedback is important for us.

Thanks & Regards,

Pankaj Mathur

General Manager - The Suryaa, New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,499 - 1,505 of 2,083 reviews

Reviewed 20 June 2013

Stayed there for a night . Room was comfortable . Food was good. Loved the morning breakfast buffet . A mix of continental, and Indian dishes for breakfast. Swimming pool was nice and warm. Has its own spa .

  • Stayed: December 2012, travelled with family
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Thank 5146Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa, responded to this reviewResponded 1 July 2013

Dear Valued Guest,

Thank you so much for your kind feedback. We are truly grateful for comments about our hotel and services.

At The Suryaa New Delhi, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

We look forward to welcoming you back.

You feedback is important for us.

Thanks & Regards,

Pankaj Mathur

General Manager - The Suryaa, New Delhi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2013

We chose the Suryaa Hotel on a quick whim trip to Delhi and would have cancelled after first night of staying there had the booking not been paid in full.

The hotel pictures give it more credit than it is due. The lobby is old fashioned and the rooms and bathrooms could benefit from some investment in new cleaning material. Overall impression, old and shabby.

On the plus side, the buffet breakfast or dinner is excellent and the hotel has a gallery of shops that stay open well into 11:00 pm for the pleasure of all non-stop shoppers.

If it's the only choice, go ahead and book there, but if not, you will find better.

  • Stayed: February 2013, travelled on business
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1  Thank SamarDani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa, responded to this reviewResponded 11 June 2013

Dear Valued Guest,

Thank you for your feedback. We at The Suryaa, New Delhi aim to bring the best hospitality & service experience to our guests. I am grateful to you for sparing time and writing your experience at The Suryaa New Delhi, I am happy to hear that you enjoyed your breakfast, however, I have made a note of your observations on lobby, rooms & bathrooms and ensure to take measures to enhance the same. Me and my team hope to make your next visit at the hotel a pleasant experience. We hope it will be soon.

You feedback is important for us.

Thanks & Regards,

Pankaj Mathur

General Manager - The Suryaa, New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2013

We stayed here for a couple of nights whilst travelling in India. The rooms were spacious and clean with good in-room facilities. The bed and pillows were very comfortable and we both slept well.
They were very good at replenishing the water bottles.
Breakfast is buffet style, with plenty of choice including fresh fruit. The only down side was there was no water available, you had to buy it.
The bar on the top floor is a great place to have a drink with amazing views across Delhi.
Service was very good and staff were friendly and efficient.
The wi-fi charge is a bit steep, and it is disappointing hotels cannot offer this within the room rate.
You'll need to get a tuc tuc if you want to go to Connaught Place and the main areas of Delhi, but it was only 200 rupees and a ride in a tuc tuc is certainly an experience not to be missed! There were always plenty available outside the hotel.
There is a great little shopping area close to the hotel - as you come out of the front of the hotel, go left and then left again - it's only a 10 minute walk, and there is a good supermarket there as well as shops, a great pub called Pebble Street that has a good choice of beers and serves food, and plenty of places to eat - the best place we found was a restaurant called Moksha - food was lovely and excellent service.
Would certainly stay here again if visiting Delhi.

Stayed: April 2013, travelled as a couple
4  Thank Loraine69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa, responded to this reviewResponded 4 June 2013

Dear Valued Guest,

Thank you for your encouraging feedback. We at The Suryaa, New Delhi aim to bring the best hospitality & service experience to our guests. I am very happy to hear that you enjoyed your stay at The Suryaa New Delhi. Me and my team hope to make your next visit at the hotel a pleasant experience. We hope it will be soon.

You feedback is important for us.

Thanks & Regards,

Pankaj Mathur

General Manager - The Suryaa, New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2013

Good facilities and restaurants.next to market-- introduction to India's sites sounds and smells! Staff keen to help and manager introduced himself in cafe. Good mix of foods.Local schoolchildren have swimming lessons in the pool after school.

Room Tip: Ask for a high room
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  • Stayed: April 2013, travelled as a couple
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Thank weemick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa, responded to this reviewResponded 4 June 2013

Dear Valued Guest,

Thank you for your encouraging feedback. We at The Suryaa, New Delhi always aim to bring the best hospitality & service experience to our guests. It is comments such as yours that motivates and helps us achieving higher levels of perfection. We value your patronage and look forward to pleasure of welcoming you back.

You feedback is important for us.

Thanks & Regards,

Pankaj Mathur

General Manager - The Suryaa, New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2013

I stayed here four nights while in Delhi. It is a good hotel by any measure. I'm sure it was a grand hotel during its heyday. It seemed a bit dated. The staff was friendly and very helpful in all regards. The breakfast buffet was ordinary Indian cuisine...of which I am not a big fan. Nonetheless, I found some of the dishes interesting. My western tastes were satisfied at the omelet station where eggs are prepared to order. The baked goods selection was about what one would expect. I a country where tea is a preferred drink, the coffee was not up to standard. I had a bowl of minestrone one evening and found it 'brothy' as opposed to 'hearty', which is my choice for Italian soups. A single instrumental song played over and over on some sort of recording loop. Unbelievably, the same song played during the following morning's breakfast.
The fitness center was excellent. Everything you could wish for in equipment. The outdoor pool was very nice and well maintained. The waterfall was not working.
The local (near a local market) offered a convenience. I went to a shop and bought a bottle of local wine. But, that is another story altogether.
All in all, a good hotel made for a nice stay in Delhi.

  • Stayed: April 2013, travelled as a couple
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1  Thank redsoxbernie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa, responded to this reviewResponded 21 May 2013

Dear Valued Guest,

Thank you for your feedback. We at The Suryaa, New Delhi aim to bring the best hospitality & service experience to our guests. I have made a personal note of your comments regarding quality of coffee, minestrone and music at restaurant, I have discussed these issues with my team and taking immediate corrective actions on the same. Me and my team hope to make your next visit at the hotel a pleasant experience. We hope it will be soon.

You feedback is important for us.

Thanks & Regards,

Pankaj Mathur

General Manager - The Suryaa, New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2013

We stayed for 2 nights at the start of our Golden Triangle and beyond tour and 1 night at the end. The first stay was on 2nd floor - very noisy barking dogs and 'honking' traffic!! but the last night on the 4th floor was really quiet. The hotel is very clean and nicely decorated in the public areas but our rooms were a little bit 'tired' and the AC was noisy. It was disappointing that only 1 bathrobe and 1 pair of slippers were provided in a double room. Staff were helpful, reception efficient and the dining area was well organised and food really good. The pool area was OK but not much shade and at 4ish it was used for swimming lessons for local children so became too busy and noisy. Good location for our trips out.

Room Tip: Higher floors are less noisy
See more room tips
  • Stayed: April 2013, travelled with friends
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Thank Kate J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa, responded to this reviewResponded 21 May 2013

Dear Valued Guest,

On behalf of The Suryaa New Delhi, I would like to take this opportunity to thank you for stay and for providing us your valuable feedback. I have made a personal note of your comments regarding noise in rooms and supply of bathrobe & slippers. I have discussed these issues with my team and have initiated immediate corrective actions. It is comments such as yours that helps us to achieve even higher levels of perfection.

Our team at The Suryaa, New Delhi hopes to make your next visit at the hotel a pleasant experience. We hope it will be soon.

You feedback is important for us.

Regards,

Pankaj Mathur

General Manager - The Suryaa, New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Suryaa

Address: | New Friends Colony, Community Centre, New Delhi 110025, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Spa Hotel in New Delhi
#17 Luxury Hotel in New Delhi
#27 Family Hotel in New Delhi
#37 Romantic Hotel in New Delhi
#67 Business Hotel in New Delhi
Price Range: £71 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Suryaa 5*
Number of rooms: 244
Official Description (provided by the hotel):
The Suryaa, New Delhi with its host of facilities and services is designed to meet your business and personal needs. Our 244 well-appointed guestrooms and suites are elegantly designed and the delectable dining options, technologically advanced conferencing features, exquisite recreation facilities as well as warm and attentive service are just some of the things that make The Suryaa, New Delhi a preferred destination.The hotel is in close proximity to the world-renowned Apollo Hospital & the Escorts Heart Institute. A Shopping arcade and other recreation facilities are within walking distance from the hotel. ... more   less 
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Also Known As:
The Suryaa New Delhi Hotel New Delhi
Crowne Plaza New Delhi
Crowne Plaza Hotel Delhi
Crowne Plaza Hotel New Delhi
Crowne Plaza Delhi
Crowneplaza Hotels

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