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“Home away from home!”

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The Suryaa New Delhi
Ranked #40 of 707 Hotels in New Delhi
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Home away from home!”
Reviewed 5 January 2014 via mobile

My family and I have always preferred this hotel for our stay from last 3 years. We stayed at this hotel on 30dec 2013 in rooms 532,535. We always have comfortable stay as staff here is very cooperative and helpful. Mr. Narayan, F&B manager has always been coopertive with us everytime we stay in this hotel. Its a good hotel with good staff and services. Overall our stay with this hotel is very comfortable.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank traveller_tani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 11 January 2014
Dear Valued Guest,

We thank you for sharing your experience following your stay at The Suryaa New Delhi.

The team is glad that you were impressed by our superlative services and refined hospitality. Your appreciation inspires the team to continue in its endeavors to offer better services to the patrons. It is reviews such as yours that guide us in achieving guest satisfaction and delight.

Once again, we thank you for your stay and look forward to your continued visits.

Your feedback is important to us.

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,427 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (235)
Date | Rating
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  • English first
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English first
Miami, Florida
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 January 2014

We stayed here for five nights and had a great stay. The room was clean, had bottled water and a tea pot with tea and instant coffee and a great view of New Delhi.
Unfortunately New Delhi is mostly crowded slums and it can be a little unpleasant at times. The hotel was so out of place, it seems like a safe haven. The breakfast buffet is really nice and is included with the room. My only issue is the internet has to be purchased only! No free WIFI hotspots. It is 350 rupees an hour or 750 rupees for 24 hours. Watch the wait staff, my husband and I had a bottle of water with our meals and they tried to jack up the price a few times.
Aside from this the hotel is really nice and if you HAVE to come the New Delhi I recommend it.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 8 January 2014
Dear Valued Guest,

Many thanks for giving us a chance to welcome you at The Suryaa, New Delhi and sharing your stay experience on this forum.

It indeed is a pleasure to know that your stay with us was memorable and that you found our service and amenities at par with your expectations. At our hotel, it is our constant endeavor to provide impeccable service to guests and we thank you for highlighting the unprofessional behavior of our wait staff. We would certainly investigate the issue and ensure corrective measures. We also take this opportunity to inform you that our internet rate is guided by the hospitality industry policy. However, we would discuss about it with the concerned department and take appropriate action.

We thank you again for your patronage and recommendation. It was a privilege having you with us and we look forward to your visits in the future.

Your feedback is important to us.

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 January 2014

We were here recently for 3 nights. Decent rooms. Service and the food was great. Bed was decent could have been better. Only thing that was very nagging was all hotel staff were expecting to be tipped all the time and put on lot of song 'n dance for the same.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rajkumar282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 2 January 2014
Dear Valued Guest,

We thank you for staying with us and sharing your experience on TripAdvisor.

I am glad you were impressed by our superlative services, food and refined hospitality. It is reviews such as yours that guide us in achieving guest satisfaction and delight.

Your feedback about the service offerings by our associates has been duly noted and we will ensure that appropriate measures are taken so that such instances of inconvenience do not recur.

Your feedback is important to us.

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aix-en-Provence, France
Level Contributor
100 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 31 December 2013

We were in this hotel for 2 nights at Christmas. Very nice room. The bed was very comfortable. We enjoyed the spacious bathroom. The lounge on the top floor has a beautiful view of New Delhi and the drinks are reasonably priced. The breakfasts and dinners are very good. There is plenty of choice even for the pickiest eater. The service in the dining room was the best of all the hotels we visited. It is prompt and couteous!!

Room Tip: Be sure to ask for a non-smoking room.
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mary_gregoire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 2 January 2014
Dear Valued Guest,

We thank you for staying with us at The Suryaa, New Delhi and sharing your experience here on TripAdvisor. We are glad that your stay with us was at par with your expectations.

It is a delight to know that your stay with us was enjoyable and memorable and that you found our rooms, along with the bathrooms, spacious and comfortable. We are also pleased to note your satisfaction with our F&B service. We have shared your feedback with our associates which will motivate them to put their best foot forward each time.

Once again, we thank you for staying with us and look forward to hosting you when travel brings you to Delhi next.

Your feedback is important to us.

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Rapids, Michigan
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 December 2013

I visited with my family in December 2013. We had a very well-appointed room that was clean, had a comfortable bed, soft towels, and nice amenities. We got a great rate that included our breakfast and Wi-fi, so we thought this place would not be that nice. We were totally wrong! The breakfast buffet was phenomenal! Very fresh and tasty food started our days off right. Service was excellent!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank att284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karachi, Pakistan
Level Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 December 2013 via mobile

Short two night stay. Hotel probably used to be a 5 star probably in their early years but no more... Damp rooms that smell bad, windows that don't open and poor service.

My room was cleaned old towels were taken but new ones weren't placed until requested by myself when I cam late in evening

Wouldn't stay again

Stayed November 2013, travelled on business
Helpful?
1 Thank Waheed Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 2 January 2014
Dear Valued Guest,

At the outset, we would like to thank you for staying with us and sharing your experience on this public forum.

We sincerely regret the inconvenience caused to you. We constantly strive to offer the best of hospitality to all our guests and the testimony to our efforts are the scores of review from our guests on TripAdvisor. This is surely one of a rare occurrence and we assure you that necessary provisions will be taken to offer guests an uninterrupted stay in the future.

We thank you once again for your valuable review and look forward to your next visit.

Your feedback is important to us.

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 26 December 2013 via mobile

I stayed at the hotel for 2 nights in December and as a regular patron of various Delhi Hotels (even the ones near the Diplomatic enclave), I've never stayed in a better hotel. It really feels like home. Rooms are plush and well decorated. The bathroom amenities are excellent and a hand shower is installed as well (a rarity in the world!). Staff were prompt in responding to requests within minutes. The breakfast buffet was excellent and I loved the dosa counter. The great thing was that meat items were Halal for Muslim guests. The nearby community centre is a great place to grab a quick no frills bite.

The only problems are the lack of free Wifi and the fact that the room gets quite cold during the winter although I understand that heaters are available on request.

The Suryaa is my hotel of choice in South Delhi. Kudos to the staff and management for running such a great property!

Stayed December 2013, travelled as a couple
Helpful?
Thank mystique9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 28 December 2013
Dear Valued Guest,

We thank you for sharing your valuable feedback with us.

It is nice to know that you were impressed with the services delivered by our associates. Your kind words of appreciation have been shared with the entire team and they are inspired to continue to offer the best in hospitality to our guests. Also, it’s a pleasure to know that you had a memorable dining experience and stay with us.

Guest satisfaction is amongst our highest priorities and we appreciate any suggestions which would give us an opportunity to improve. We regret that some of our services and products failed to meet your expectations.

We thank you once again for your custom and look forward to offer you a better experience in the future.

Your feedback is important to us.

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Suryaa New Delhi

Property: The Suryaa New Delhi
Address: New Friends Colony | Community Centre, New Delhi 110025, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Spa Hotel in New Delhi
#27 Luxury Hotel in New Delhi
#37 Romantic Hotel in New Delhi
#46 Family Hotel in New Delhi
#67 Business Hotel in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Suryaa New Delhi 5*
Number of rooms: 244
Official Description (provided by the hotel):
The Suryaa, New Delhi with its host of facilities and services is designed to meet your business and personal needs. Our 244 well-appointed guestrooms and suites are elegantly designed and the delectable dining options, technologically advanced conferencing features, exquisite recreation facilities as well as warm and attentive service are just some of the things that make The Suryaa, New Delhi a preferred destination.The hotel is in close proximity to the world-renowned Apollo Hospital & the Escorts Heart Institute. A Shopping arcade and other recreation facilities are within walking distance from the hotel. ... more   less 
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Also Known As:
The Suryaa New Delhi Hotel New Delhi
Crowne Plaza New Delhi
Crowne Plaza Hotel Delhi
Crowne Plaza Hotel New Delhi
Crowne Plaza Delhi
Crowneplaza Hotels

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