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“A wonderful stay in a wonderful hotel” 5 of 5 bubbles
Review of The Suryaa New Delhi

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The Suryaa New Delhi
Ranked #42 of 706 Hotels in New Delhi
Certificate of Excellence
Sheffield
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“A wonderful stay in a wonderful hotel”
5 of 5 bubbles Reviewed 12 January 2014 via mobile

Whilst on holiday in India with a group, I stayed here for three nights. I cannot fault the hotel; the buffet dinner offered such a variety of tempting delicious food, it was difficult deciding what to choose. The service in the restaurant was excellent with staff who were very polite and anxious to please. The room was very comfortable and spotlessly clean. The rooftop bar was a great place for pre lunch or dinner drinks, with "happy hour" making it even more attractive! I would have no hesitation recommending this hotel.

Stayed January 2014, travelled with friends
Helpful?
1 Thank JeanniePD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 17 January 2014
Dear Valued Guest,

We would like to thank you for staying at our hotel and reviewing it on this forum. We are glad to know that we were able to charm you with our service and amenities and you had a stay par excellence.

The Suryaa, New Delhi pampers guests with world-class amenities, a range of recreational options and delicious dining options. It indeed is flattering to know that you were spoilt for choice at our dining outlets and your kind remarks about our food quality have made our team in the kitchen ecstatic. The entire team at our hotel goes an extra mile to provide a memorable stay experience to guests and it’s heartening to have their efforts acknowledged on this public forum. We also thank you for your special appreciation of our “happy hour” that is conceptualized to add value to our patrons’ dining experience.

Once again, many thanks for staying at our hotel in New Delhi and we look forward to your future visits.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,337 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (222)
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English first
Melbourne, Australia
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 10 January 2014

If there is one thing that stood out about this hotel, it definitely had to be presence of mind of the caring, accomodating staff. When they gathered that we had missed out on breakfast on 2 of the 3 mornings that we stayed there, they packed us a breakfast that would tantalise our taste buds. Alas, the quantity was huge and there was no way we could do justice to the amount that was packed. And then there was this 'evening service' that was rather unecessary. A staff member comes by to remove the bed scarf or the coverlet. Really? Can't we do it ourselves? At one of the hotel's restaurants, we had the yummiest biryani that we've had in ages. Again, there were lots of eating places within walking distance. All in all, a memorable stay. Would definitely recommend it to friends and family.

Stayed December 2013, travelled with family
Helpful?
Thank Sandhya H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 17 January 2014
Dear Valued Guest,

We express our gratitude for staying at our hotel in New Delhi and reviewing it on this public platform. It is a pleasure to note that our services and amenities were in sync with your expectations and that you had a pleasant stay with us.

The Suryaa, New Delhi blends old-world grandeur with contemporary comfort and provides a stay par excellence to guests. It makes us happy to know that our associates went extra mile to compensate for the initial glitch and made your stay memorable. Your kind appreciation of our service and amenities has not only made us proud of our performance but also encouraged us to continue serving guests with the same warmth.

We thank you again for your patronage and recommendation. It was an honor to have you at our hotel and we would love to have you back with us soon.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore, Karnataka, India
Level Contributor
65 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 10 January 2014

The outer facade is showing the age of the property(loose tiles etc). However, from inside the maintenance has kept the place pretty good. The rooms are pretty nice and aircon works great. Even in peak December winter the rooms were warm enough for a comfortable stay. The buffet breakfast is pretty good with lot of options. The gym has a tad old equipment (seems from the 90s decade) but it's functional and lot of treadmills are there. It's right next door to the New Friends Colony market which is a foodies delight with lot of good eateries across all ranges.

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AMITD79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 13 January 2014
Dear Valued Guest,

We thank you for sharing your valuable feedback with us.

Guest satisfaction is amongst our highest priorities and we appreciate any suggestions which would give us an opportunity to improve. It is nice to know that you were impressed with the varied aspects of the hotel and enjoyed staying with us. We are glad that our location in the heart of the city added value to your stay.

We thank you once again for your custom and look forward to offering you a better experience in the future.

Your feedback is important to us.

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 9 January 2014

We stayed here for one night on our Golden Triangle tour. The staff were very accommodating and the food was really nice and good value. We did not have time to experience a lot of the services available at the hotel. I would stay here again. The 'packed breakfast' was massive!

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sfmrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 11 January 2014
Dear Valued Guest,

Many thanks for staying at our hotel in New Delhi and reviewing it on this forum. We are delighted to note that our offerings were in sync with your expectations and that you had a pleasant stay.

The Suryaa, New Delhi blends old-world grandeur with contemporary comfort and provides a stay par excellence to business as well as leisure guests. It makes us immensely pleased to note that you found our amenities, food quality and service worthy of appreciation. Our associates endeavor to address all guests’ request with flair and your warm words of appreciation have made them very happy.

We thank you again for staying with us and we would love to welcome you again for a longer duration at our hotel.

Your feedback is important to us.

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bhopal, India
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 6 January 2014

This is a wonderful place to stay.I very frequently travel to this hotel.Food is very good.Near hotel very good evening outs are available.You also get JP miles while you stay in this hotel.Hotel has their own yellow taxi in-house available.

Room Tip: I usually prefer rooms opening to market view.
See more room tips
  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank HRPATEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 8 January 2014
Dear Valued Guest,

We thank you for staying at The Suryaa, New Delhi and sharing your experience on TripAdvisor.
It is satisfying to know that our associates were able to serve you with warmth and courtesy.
Your kind words of appreciation not only prove that we are moving in the right direction but also inspire us to continue to achieve greater standards of hospitality. We are happy to know that you enjoyed dining at our hotel in New Delhi.

The hotel is in close proximity to the world renowned Apollo Hospital and the Escorts Heart Institute. Shopping arcade and other recreational facilities are within walking distance from our hotel. We are glad to know that our location added value to your stay.

We thank you for your patronage and look forward to welcoming you soon.

Your feedback is important to us.

Best Regards
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brazil
Level Contributor
75 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed 6 January 2014

Hotel could not have satisfied more our expectations after a fortnight of city hopping around North India! Std room, ours 106, was excellent, clean, comfortable, marbled to the ceiling bathroom and beds you wish you wish not to wake up some times. The staff were all up to it! Breakfast was composed of vast variety of choices, well worth it! Location is very near Lotus temple and along Mathura road, in New Friends Colony. Taxis are easily accesible since their stand is next to the building. And there are many liquor, bars and international fast food restaurants to take away just next to it, explore the surroundings! Ride to airport from the taxi stand should not be more thans 600 rupees.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Emil_Unzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 8 January 2014
Dear Valued Guest,

We thank you for staying with us and sharing your experience on TripAdvisor.

It is a delight to know that your stay with us was enjoyable and memorable and that you found our rooms, along with the bathrooms, spacious and comfortable. We are also pleased to note your satisfaction with our Food and Beverage service. We have shared your feedback with our associates which will motivate them to put their best foot forward each time.

Once again we thank you for staying with us and look forward to welcoming you for another memorable stay as and when your travel brings you to the capital.

Your feedback is important to us.

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 5 January 2014 via mobile

My family and I have always preferred this hotel for our stay from last 3 years. We stayed at this hotel on 30dec 2013 in rooms 532,535. We always have comfortable stay as staff here is very cooperative and helpful. Mr. Narayan, F&B manager has always been coopertive with us everytime we stay in this hotel. Its a good hotel with good staff and services. Overall our stay with this hotel is very comfortable.

  • Stayed December 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank traveller_tani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 11 January 2014
Dear Valued Guest,

We thank you for sharing your experience following your stay at The Suryaa New Delhi.

The team is glad that you were impressed by our superlative services and refined hospitality. Your appreciation inspires the team to continue in its endeavors to offer better services to the patrons. It is reviews such as yours that guide us in achieving guest satisfaction and delight.

Once again, we thank you for your stay and look forward to your continued visits.

Your feedback is important to us.

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Suryaa New Delhi

Property: The Suryaa New Delhi
Address: New Friends Colony | Community Centre, New Delhi 110025, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Spa Hotel in New Delhi
#28 Luxury Hotel in New Delhi
#37 Romantic Hotel in New Delhi
#46 Family Hotel in New Delhi
#67 Business Hotel in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Suryaa New Delhi 5*
Number of rooms: 244
Official Description (provided by the hotel):
The Suryaa, New Delhi with its host of facilities and services is designed to meet your business and personal needs. Our 244 well-appointed guestrooms and suites are elegantly designed and the delectable dining options, technologically advanced conferencing features, exquisite recreation facilities as well as warm and attentive service are just some of the things that make The Suryaa, New Delhi a preferred destination.The hotel is in close proximity to the world-renowned Apollo Hospital & the Escorts Heart Institute. A Shopping arcade and other recreation facilities are within walking distance from the hotel. ... more   less 
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Also Known As:
The Suryaa New Delhi Hotel New Delhi
Crowne Plaza New Delhi
Crowne Plaza Hotel Delhi
Crowne Plaza Hotel New Delhi
Crowne Plaza Delhi
Crowneplaza Hotels

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