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“Good base to visit Delhi”

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The Suryaa New Delhi
Ranked #19 of 713 Hotels in New Delhi
Certificate of Excellence
Reviewed 20 May 2014

This is a lovely hotel to visit Delhi from. When you get back from a manic/noisy day in the city, the Suryaa is the complete opposite. Staff are very efficient and courteous. Nothing is too much trouble.
The food is good. Plenty of choice. Rooms spacious and well appointed. The swimming pool is a nice respite from the heat.
Happy Hour in the Atrium bar is excellent and Jitendra is not only efficient and attentive, but very pleasant with it.
Would definitely stay there again.

  • Stayed: May 2014, travelled with friends
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Thank HighAird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this reviewResponded 28 May 2014

Dear Valued Guest,

We thank you for sparing your time and articulating your ever so memorable experience on this forum. It makes us happy to know that we could impress you with all our offerings and make your trip memorable.

Located far from the hustle and bustle, The Suryaa, New Delhi provides a tranquil address in the city to relax and rejuvenate. We are happy to know that you were satisfied with our location and also found our services and amenities at par with excellence. Our associates always go that extra mile to provide utmost comfort to our guests and your wonderful feedback is the perfect recognition of their efforts.

We thank you again for staying at our hotel in New Delhi and complimenting our accommodation, recreational options, service and dining outlets. We really appreciate your kind remarks and patronage and hope you would continue visiting us in the future.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,053 - 1,059 of 1,781 reviews

Reviewed 18 May 2014

We stayed in The Suryaa for three nights after arriving in India. Check in was very quick and the welcome drink, very welcome. Our room was lovely and comfortable. All the staff were friendly, polite and very helpful and efficient. The food served in the dining room was beautiful - a lovely first introduction to Indian food in India! The security was very good and I felt very safe there.

  • Stayed: March 2014, travelled as a couple
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2  Thank sue_todd5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this reviewResponded 28 May 2014

Dear Valued Guest,

We thank you for opting to stay at our hotel during your trip to India.

The Suryaa New Delhi follows the cosmic Surya by creating a warm and lively ambience for its guests that is in sync with the traditional Indian hospitality. It is a pleasure to note that we could introduce you to the tantalizing flavors of Indian cuisine at our restaurants. Your kind remarks about your pleasant dining experience as well as services rendered by our associates have been shared with the entire team. We are also glad to note that we could meet the high expectations with our accommodation as well as the security system.

Thank you again for recounting the ever so memorable experience of your stay at our hotel in New Delhi on this forum. We hope you would choose to stay with us again whenever travel brings you to the city.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2014

I stayed in the hotel 2 years back with a wedding group from Gujrat. I request the hotel to deliver a cake to my dear one near the hotel. I called up the hotel from Surat, the staff was so kind without having the second thought about the payment. Thank you Mr. Rehman for having trust in me. God bless all of you!

  • Stayed: May 2014
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1  Thank jhaverisurat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this reviewResponded 28 May 2014

Dear Valued Guest,

It is an honor to fulfill the request of our esteemed guest, and we thank you for acknowledging our effort on this forum. At Suryaa New Delhi, we believe no request is small or insignificant and strive to deliver to the best of our ability. We truly value your admiration and would certainly convey your appreciation to our dear associate.

We also want to inform you that our hotel has undergone many changes in the last two years, though the essence of services so memorable remains intact. We hope you would soon honor us with a visit and share your experience. Thank you again for writing to us, and we look forward to seeing you soon at our hotel in New Delhi.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2014 via mobile

The suryaa new delhi is very nice property i stayed there in may my stay was execellent .Check inn was smooth food was good staff nice at front desk . Specially Mr.Dilwar was helping always . Restaurent was good .

Stayed: May 2014, travelled with friends
Thank S2130TA_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this reviewResponded 28 May 2014

Dear Valued Guest,

Thank you for the five stars ratings and kind review regarding your stay at The Suryaa New Delhi.

Our team puts forth their best efforts in catering to guests’ needs and your heartening feedback has encouraged them to continue with their hard work and dedication. We are also glad to know that you had a pleasant dining experience at our hotel. We take this opportunity to inform you that we strive to please the different palates of our guests at our various dining outlets that include Sampan, Atrium Lounge, French Crust and Ssence.

Once again, thank you for praising our offerings on this forum and sharing your ‘ever so memorable’ experience. It was indeed a pleasure to be at your service, and we hope you would continue being our valued guest.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2014

The service renderered is in line with all the finest hotels.the staff and management were efficient. Liked the room very much. Food at the Ssence was excellent and lavish. They could add free wifi otherwise everything was prefect. Zuber was very helpful.

  • Stayed: May 2014
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1  Thank ab2baker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this reviewResponded 8 May 2014

Dear Valued Guest,

We thank you for taking out time to share your valuable review on this forum. It is indeed a feedback such as yours that keeps us on our toes and motivates us to continuously upgrade our services.

At The Suryaa New Delhi, our guests can expect the best of traditional Indian hospitality along with contemporary comfort. It is a pleasure to note that we could extend an ‘ever so memorable’ experience and impress you with our service, rooms and dining outlet. Ssence is our newly launched restaurant and we are happy to know that we could pamper your taste buds with our elaborate offerings.

We confer utmost importance to our guest suggestion and we would certainly discuss your suggestion about free Wi-Fi. Once again, many thanks for your kind review and patronage. It was a delight having you with us and we hope you would continue honoring us with your revisits.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014

My sister and I recently spent 14 nights at the Suryaa hotel, after flying in from Toronto. Check-in was seamless, although we received a smoking room, even after having emailed the hotel previously for a non-smoking room. The room then got switched to one that was large and spacious, which made our stay even more memorable, as like a previous reviewer mentioned, the rooms really make or break the experience of a hotel, overall.

The breakfast buffet was fantastic, with both Indian and Western options available. Fresh fruit and made-to-order omelets were great.

The hotel property is very well maintained, although it can get a little noisy with the renovations happening on-site. I do travel quite a bit for work and have stayed at many 4 star plus properties, but I have to say that the level of service at the Suryaa matches that of the properties in North America - all the staff seem to go out of their way to make the hotel patrons happy.

Thank you to Aqil who ensured our stay was great for the 2 weeks we were there. Keep up the great level of service, and we will likely book this hotel for our next visit to India.

Room Tip: Non-smoking room
  • Stayed: April 2014, travelled with family
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3  Thank me b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this reviewResponded 5 May 2014

Dear Valued Guest,

Thank you for wonderfully praising our services on this forum and rating us with five stars.

Guest satisfaction is our primary objective and feedback such as yours means a lot to us.
We are happy to learn about your ‘ever so memorable experience’ and to know that our associates could take good care of you. Though we regret the initial glitch in regards to your reservation, we are glad that the prompt action by our team more than made up for it. We also express our gratitude for putting in a good word for our dining options, overall ambiance and rooms. Your kind words will indeed go a long way in encouraging the entire team to put forth their best efforts.

Once again, thank you for writing to us and letting us know that you might honor us with a revisit. We look forward to welcoming you with ‘services so memorable’.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2014

We recently spent 2 nights at Suryaa at the start of Golden Triangle tour. We then finished with another one night before our flight home. The hotel is excellent and very comfortable. We ate at both SSence and also the roof restaurant Sampan. Both were excellent. At SSence we had the buffet which was a expensive but at both restaurants the food was extremely good and the breakfast choice was very good. We are pleased that we stayed at this hotel as it was a very relaxing start to our tour. The only downside was that on both stays we were given smoking rooms, which although cleaned you could still smell the smoke from previous guests. We were not asked if we would prefer a non smoking room. Would recommend though.

Room Tip: Ask for a Non Smoking room
  • Stayed: April 2014, travelled as a couple
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    • Sleep Quality
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2  Thank Bycroft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this reviewResponded 5 May 2014

Dear Valued Guest,

We thank you for commencing and ending your trip to India with a stay at The Suryaa New Delhi.

Our hotel represents the beautiful conjunction of traditional hospitality and contemporary comforts that makes it an ideal escapade for travelers from across the globe. We are delighted to know that you had a comfortable stay with us and found our services to your expectations. Your kind remarks about our offerings at Ssence and Sampan are testimony to the fact that we have mastered the trick of pleasing the palate of our discerning diners.

We have also noted your concern in regards to the room allocated to you and would ensure that everything is tailor-made according to your liking during your next visit. Once again, thank you for appreciating the different facets of our hotel in your review. It was a pleasure serving you at our hotel in New Delhi and we would be honored to have you again with us.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Suryaa New Delhi

Address: New Friends Colony | Community Centre, New Delhi 110025, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Spa Hotel in New Delhi
#15 Luxury Hotel in New Delhi
#37 Romantic Hotel in New Delhi
#46 Family Hotel in New Delhi
#67 Business Hotel in New Delhi
Price Range: £53 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Suryaa New Delhi 5*
Number of rooms: 244
Official Description (provided by the hotel):
The Suryaa, New Delhi with its host of facilities and services is designed to meet your business and personal needs. Our 244 well-appointed guestrooms and suites are elegantly designed and the delectable dining options, technologically advanced conferencing features, exquisite recreation facilities as well as warm and attentive service are just some of the things that make The Suryaa, New Delhi a preferred destination.The hotel is in close proximity to the world-renowned Apollo Hospital & the Escorts Heart Institute. A Shopping arcade and other recreation facilities are within walking distance from the hotel. ... more   less 
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Also Known As:
The Suryaa New Delhi Hotel New Delhi
Crowne Plaza New Delhi
Crowne Plaza Hotel Delhi
Crowne Plaza Hotel New Delhi
Crowne Plaza Delhi
Crowneplaza Hotels

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