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“Pathetic Property !”

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The Suryaa New Delhi
Ranked #19 of 715 Hotels in New Delhi
Certificate of Excellence
Bengaluru, India
Level 5 Contributor
75 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Pathetic Property !”
Reviewed 19 June 2014

Stayed for one night recently and the experience was Pathetic. I had known this hotel long back as a good place to stay and riding on that confidence, had booked this hotel. The entire experience was bad. The rooms were very badly kept, the A/c wasnt working properly and even the controls werent working. The towels in the bath were smelling of soap and when you call for the housekeeping they irritate you by ringing the bell 2 - 3 times within 30 seconds. Food wasnt great too. Overall very bad experience

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Srikanth_Iyer1201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 25 June 2014
Dear Valued Guest,

We regret to learn about your less than satisfactory experience and thank you for highlighting areas where we failed to meet your expectations. At The Suryaa New Delhi, we value the opinions of our guests and consider them imperative to our overall growth. Having said this, we want to assure you that experience such as yours is an aberration rather than the norm at our hotel. However, we have duly discussed your concerns with the entire team, who would ensure that similar incidents are not repeated when you visit us next.

We thank you again for staying at our hotel in New Delhi and sharing your feedback. We hope this recent experience won’t deter you from giving us yet another chance of pampering you with our services so memorable.

As a gesture of goodwill, we would like to offer you a one night's stay at our hotel to have a better experience.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (252)
Date | Rating
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  • Chinese (Simplified) first
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  • English first
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English first
Singapore, Singapore
Level 6 Contributor
118 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 17 June 2014

Well-maintained hotel - the staff is friendly and when requested, offered me late checkout. Amenities are great - the gym is fantastic. The breakfast is one of the best spreads I've seen. The rooms are clean and well-stocked. Only minus is no free in-room wifi.

Definitely recommended

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank R L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 24 June 2014
Dear Valued Guest,

We are happy to read your wonderful review on this forum and to know that you found our offerings in sync with your expectations.

The Suryaa New Delhi offers a visual feast to its patrons with its opulent décor and features excellent accommodation option, state-of-the-art amenities and various dining avenues. It is nice to receive your kind remarks about the different facets of our hotel and to learn about your ever so memorable experience. In regards to the Wi-Fi in the room, we want to reassert that it is based on the policy of the hotel; however, we would certainly discuss this with the concerned department at the earliest.

Once again, thank you for your TripAdvisor review and recommendation. The entire team looks forward to your continued visits.

Your feedback is important to us.

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
GUWAHATI
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 12 June 2014 via mobile

I stayed in this hotel in the month of feb for the first time but I got a very bad experience and I wrote a review on this site. After publishing my review GM Mr. Pankaj Mathur called me up and requested me to give them a chance to rectify the same. I stayed again in the month of may and I got excellent and memorable experience. I found fantastic hospitality, excellent room, excellent staff top of all I have found excellent friend like GM Mr. Pankaj Mathur and front office manager Mr. Atiqur Rahman. They are so nice that they took care of me and my family like anything.
Again I had to bound to stay in this hotel in june.
From every point of view It is really excellent. I will love to stay in this hotel again and again. Thanks Mr. Mathur and Mr. Rahman.

Stayed June 2014, travelled with family
Helpful?
3 Thank JBHUYAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 17 June 2014
Dear Mr. Bhuyan,

It is a great pleasure to know that we could replace the experience of your first stay with us with ever so memorable experiences during the subsequent visits. Our objective is to provide a wholesome experience to our guests, and we are truly happy to know that our efforts have made a positive difference. Your warm testimony has boosted the morale of the entire team, who are always happy to welcome you and your family at our hotel.

We thank you again for your patronage and wonderful review. Guest review is an integral part of our overall growth, and we thank you for highlighting the shortcomings you encountered during the first visit and giving us chances to prove our hospitality standards over and again. We hope you would continue being our valued guest.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jeddah, Saudi Arabia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 June 2014

I stayed in Suryaa with family for 14 days, that was enough to know to the hotel and the staff. I will not forget the experience unless some one provide better service than The Suryaa. The staff knows how to deal with people and provide the customized services. l would love to mention the name of staff and manager, who were always to help me, Mr. Dharmender, Mr. Arnav Bajaj and Mr. Atiqur Rahman. I stayed here two years back and growing day by day.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MohsinSahal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 12 June 2014
Dear Valued Guest,

Thank you for the wonderful summary of your experience at our hotel; we value every bit of it.

The Suryaa New Delhi takes pride in rendering services so memorable, and it is heartening to receive the reflection of our belief in your review. Our associates are not only happy to receive your kind remarks but also pleased that their endeavors made your stopover ever so memorable. We also express our gratitude for your special appreciation of some of our associates, who indeed are the backbone of our team.

We thank you again for your patronage and hope that you would continue being our valued guest.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mauritius
Level 4 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 10 June 2014

Stayed at The Suryaa for 2 nights during my trip to Delhi. The hotel is well located with many shops and a market in the vicinity. There is KFC, Debonnairs and a money changer next to the hotel which is very convenient for foreigners. The staff of the hotel are very warm and welcoming. They are always ready to help and assisted us in a very professional manner. The lady at the sauna was super nice and so was the gym instructor who assisted me during those two days. The rooms are well spacious and bright. Overall would definitely recommend this hotel to others

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank KiranJ1303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 12 June 2014
Dear Guest,

Thank you for sharing wonderful memories of your stay on this forum. At our hotel, our associates go above and beyond to bring a smile on the faces of our patrons with their services so memorable, and it is great to receive an acknowledgement of their efforts in your review.

The Suryaa New Delhi welcomes travelers from across the globe for a relaxing stopover and pampers them with the best hospitality and amenities. We are glad to know that along with our location, you were also impressed with our excellent accommodation options and bespoke service.

Your kind remarks and recommendation are an inspiration to the entire team, who look forward to your next visit. We thank you for staying with us and hope to see you soon again.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 4 Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 2 June 2014

I happened to attend a Food Festival recently here at Essence Restaurant organised by a friend of mine in collaboration with the Suryaa Hotel. I found the hotel staff to be efficient, polite and friendly and always at the customer's service. The General Manager of the hotel Pankaj Mathur too is very hospitable and gracious and makes great efforts in making sure that all guests are looked after well, with that kind of leadership at the top, the discipline of great service flows down below smoothly and efficiently. I would like however for some more speed in their valet service at the porch area. Overall a great show. Cheers!

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank tripathianupam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 7 June 2014
Dear Valued Guest,

We thank you for sharing the generous review on this forum. It is a pleasure to note that you were as much pleased by our services as you were by the culinary offerings.

With the objective of tantalizing the distinctive palate of our guests, we organize various festivals at our hotel, such as Dimsum & Dessert, Seven Days of Culinary Extravaganza and Aamazing Treats among others. Your kind remarks about our hospitality standards are truly appreciated by the entire team, who constantly endeavor to provide services so memorable to our guests.

Thank you again for dining at The Suryaa New Delhi and commending our services. We value your appreciation and patronage and hope you would continue honoring us with both.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Haridwar, India
Level 5 Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 31 May 2014

The hotel is usually booked by my organization for small tours and what an excellent choice!
The location is superb for all business purposes being near Nehru Place (and the metro station) and the ease of access to both Noida and Gurgaon. Otherwise, the hotel arranges local transport facility which is very comfortable.

The check-in and other services are extremely smooth, the staff being extremely courteous. Look for a certain Mr. Arnav Bajaj who was very helpful at the time of checking out of the hotel.

The breakfast and lunch/dinner buffets are a foodie's delight. There is a lot of variety to chose from - Indian, American, British, French, South American delicacies in the morning and excellent choice of deserts in the evening,

However, the hotel needs to improve on certain aspects: room cleanliness (hair on the carpet - big no no), there are no electrical plug sockets near the bed and in the shower cubicle the water does not flow towards the drain automatically.

Overall, a very satisfying stay.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Arpit2110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 3 June 2014
Dear Valued Guest,

We thank you for staying with us and sharing your review, which gives a fair insight about our services.

The Suryaa New Delhi boasts of convenient location, world-class amenities and bespoke service. We are happy to know that our location added value to your experience, which was further augmented by our offerings. Your kind remarks about our ‘services so memorable’ and dining options are much appreciated and justifies our endeavors of serving guests with nothing but the best of everything. We assure you that your concerns will be looked into on priority to ensure that you have an even better experience on your next visit.

Once again, many thanks for choosing to stay at our hotel in New Delhi. It was a pleasure having you with us and we look forward to your continued visits.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Suryaa New Delhi

Property: The Suryaa New Delhi
Address: New Friends Colony | Community Centre, New Delhi 110025, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Spa Hotel in New Delhi
#16 Luxury Hotel in New Delhi
#37 Romantic Hotel in New Delhi
#46 Family Hotel in New Delhi
#67 Business Hotel in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Suryaa New Delhi 5*
Number of rooms: 244
Official Description (provided by the hotel):
The Suryaa, New Delhi with its host of facilities and services is designed to meet your business and personal needs. Our 244 well-appointed guestrooms and suites are elegantly designed and the delectable dining options, technologically advanced conferencing features, exquisite recreation facilities as well as warm and attentive service are just some of the things that make The Suryaa, New Delhi a preferred destination.The hotel is in close proximity to the world-renowned Apollo Hospital & the Escorts Heart Institute. A Shopping arcade and other recreation facilities are within walking distance from the hotel. ... more   less 
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Also Known As:
The Suryaa New Delhi Hotel New Delhi
Crowne Plaza New Delhi
Crowne Plaza Hotel Delhi
Crowne Plaza Hotel New Delhi
Crowne Plaza Delhi
Crowneplaza Hotels

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