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“Great experience!” 4 of 5 bubbles
Review of The Suryaa New Delhi

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The Suryaa New Delhi
Ranked #42 of 706 Hotels in New Delhi
Certificate of Excellence
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great experience!”
4 of 5 bubbles Reviewed 12 July 2014

This place has great food.It is a great place to stay.Its exquisite and worth every penny. The staff is very hospitable and welcoming. the rooms are well kept and the bathroom absolutely clean. If you visit Delhi you could stay at this place.

  • Stayed November 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank sneha r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 15 July 2014
Dear Valued Guest,

Thank you for the feedback shared on this travelers’ forum. At The Suryaa New Delhi, nothing pleases us more than the complete satisfaction of our guests, and your wonderful review is indeed a source of delight to the entire team.

We thank you for giving us a chance to play your host at The Suryaa New Delhi and lauding our offerings on this forum. Your patronage and recommendation means a lot to us, and we hope you would continue honoring us with both.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,338 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (222)
Date | Rating
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English first
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 8 July 2014 via mobile

Looks (Exterior): Woeful
Suggestion: Should have used better facade to cover renovation - white facade with 'The Suryaa' printed on it than using green colour sandard material.

Looks (Interiors): Good

Rooms: Bad locking system due to following reasons:
1. Keys did not have room number so it was hard to manage multiple rooms
2. Had to visit reception as keys kept on getting corrupted
3. Keys of the suite's bedroom were denied initially

Management:
Even after we provided rooming list in an excel with colour coding and remarks, we had to go through a painful phase:
1. Though room was booked, kids had to sleep on couch.
2. Keys were provided of a room that was already occupied by someone outside our family
3. We asked for extra bed in most of the rooms, but none was provided until we found out that on next day
4. Clear instructions were provided not to open falicilties such as room service, isd, std, wifi, and minibar, but we were presented a bill of close to 50,000 for the same
5. Though we were sitting there to understand and make the payment, our guests were stopped at exit and not allowed to leave.

Overall: Top level managent should hire people that can manage better. Also, I would appriaciate if they send personal apology to all our guests.

Regards,
Hemant

Stayed July 2014, travelled with family
Helpful?
3 Thank Hemant T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 9 July 2014
Dear Valued Guest,

Thank you for sharing your feedback on this forum with specific example of where we failed to meet your expectations. We regret the lapses you encountered in our service and want to assure you that this is not a typical of stay at The Suryaa New Delhi. We will ensure that the concerns that you have mentioned are amended on the priority basis. Your satisfaction and well-being are important to us, and we hope to rectify the situation and extend pleasant memories when you visit us again.

We request you not to judge us on the basis of the recent stay experience and give us another chance to prove our services so memorable. Thank you again for choosing to stay with us, and we look forward to welcoming you with amended services.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 July 2014

I have just stayed at the Suryaa Hotel in New Delhi for 4 days and it was amazing! Soon as we got there the staff were so friendly, the girl on reception called preeti looked after us so well, we felt like we were at home straight away. The rooms were so good too, always being cleaned by great staff. The food in the two restaurants was out of this world, just really loved this place, and I would go back again! Thanks to all the great staff who made this stay so good xxxxx

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Matthew O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 7 July 2014
Dear Valued Guest,

We thank you for checking in at our hotel during your recent trip to India and complimenting our services on this forum.

The Suryaa New Delhi blends warm Indian hospitality with contemporary comforts and provides stays so memorable to our guests. It is a pleasure to know that we could take care of you right from the onset and make every moment of your stay ever so memorable. Your kind appreciation about our courteous associates indeed is the perfect reward of their hard work and acumen.

Once again, thank you for staying with us and boosting the morale of the entire team with your encouraging feedback. We look forward to the next chance of welcoming you at our hotel with another home away from home experience.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 June 2014

I visited India for a 3 months on 2014 . I spent all 3 months in Sryaa Hotel. During my stay, I found every one is friendly and helpfull. You just feel home. Moreover, the food is great and clean.
All i can say that you will have unforgetable stay at Surrya Hotel, New Delhi, India.
Khalid Altorky, Saudi Arbia

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank kturki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 1 July 2014
Dear Valued Guest,

It is flattering to learn about your wonderful experience on this forum and to know the remarkable contribution of our team members. Our strength lies in the way our team puts up their effort in catering to guests’ needs. It is great to know that you were impressed with the service rendered by our team and had a comfortable experience. We are also happy to know that we could please your palate with our delicious menu.

Your kind feedback is an inspiration to the entire team that has motivated them to continue working with same dedication, and we thank you for it. We hope the ever so memorable experience that you had on your recent stay will prompt you to soon plan a revisit with us.

Looking forward to see you soon!

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 June 2014

Stayed in the month of May'14 for about 3 days along with my family .....did not realise how time passed out...actually stayed in hotel all 3 days ....just want to congratulate the hotel management for having such a courteous staff ....making you feel special every moment spend ....great ambience...great food ...great staff...everything was very special...
All i can say is a BIG THANK YOU for making this trip a very special one....
I recommend to one and all...just go and have the suryaa experience....

Room Tip: Every Room is a special one....just go and enjoy
See more room tips
  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Venkatesh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 24 June 2014
Dear Valued Guest,

We are delighted to read your wonderful feedback on this public forum that commends our services so memorable.

The Suryaa New Delhi blends traditional Indian hospitality with contemporary comforts and provides a perfect stay experience to our discerning travelers. At our hotel, we strive to extend a completely satisfying experience and help guests carry wonderful memories of their stay. It is nice to hear that you found our rooms, food options and service at par with your expectations and had a stay par excellence.

Once again, thank you for staying at our hotel and appreciating it on this forum. We would indeed be honored to welcome you back at our hotel in New Delhi with another home away from home experience.

Your feedback is important to us.

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
75 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
1 of 5 bubbles Reviewed 19 June 2014

Stayed for one night recently and the experience was Pathetic. I had known this hotel long back as a good place to stay and riding on that confidence, had booked this hotel. The entire experience was bad. The rooms were very badly kept, the A/c wasnt working properly and even the controls werent working. The towels in the bath were smelling of soap and when you call for the housekeeping they irritate you by ringing the bell 2 - 3 times within 30 seconds. Food wasnt great too. Overall very bad experience

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Srikanth_Iyer1201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 25 June 2014
Dear Valued Guest,

We regret to learn about your less than satisfactory experience and thank you for highlighting areas where we failed to meet your expectations. At The Suryaa New Delhi, we value the opinions of our guests and consider them imperative to our overall growth. Having said this, we want to assure you that experience such as yours is an aberration rather than the norm at our hotel. However, we have duly discussed your concerns with the entire team, who would ensure that similar incidents are not repeated when you visit us next.

We thank you again for staying at our hotel in New Delhi and sharing your feedback. We hope this recent experience won’t deter you from giving us yet another chance of pampering you with our services so memorable.

As a gesture of goodwill, we would like to offer you a one night's stay at our hotel to have a better experience.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
118 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

Well-maintained hotel - the staff is friendly and when requested, offered me late checkout. Amenities are great - the gym is fantastic. The breakfast is one of the best spreads I've seen. The rooms are clean and well-stocked. Only minus is no free in-room wifi.

Definitely recommended

  • Stayed May 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank R L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 24 June 2014
Dear Valued Guest,

We are happy to read your wonderful review on this forum and to know that you found our offerings in sync with your expectations.

The Suryaa New Delhi offers a visual feast to its patrons with its opulent décor and features excellent accommodation option, state-of-the-art amenities and various dining avenues. It is nice to receive your kind remarks about the different facets of our hotel and to learn about your ever so memorable experience. In regards to the Wi-Fi in the room, we want to reassert that it is based on the policy of the hotel; however, we would certainly discuss this with the concerned department at the earliest.

Once again, thank you for your TripAdvisor review and recommendation. The entire team looks forward to your continued visits.

Your feedback is important to us.

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Suryaa New Delhi

Property: The Suryaa New Delhi
Address: New Friends Colony | Community Centre, New Delhi 110025, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Spa Hotel in New Delhi
#28 Luxury Hotel in New Delhi
#37 Romantic Hotel in New Delhi
#46 Family Hotel in New Delhi
#67 Business Hotel in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Suryaa New Delhi 5*
Number of rooms: 244
Official Description (provided by the hotel):
The Suryaa, New Delhi with its host of facilities and services is designed to meet your business and personal needs. Our 244 well-appointed guestrooms and suites are elegantly designed and the delectable dining options, technologically advanced conferencing features, exquisite recreation facilities as well as warm and attentive service are just some of the things that make The Suryaa, New Delhi a preferred destination.The hotel is in close proximity to the world-renowned Apollo Hospital & the Escorts Heart Institute. A Shopping arcade and other recreation facilities are within walking distance from the hotel. ... more   less 
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Also Known As:
The Suryaa New Delhi Hotel New Delhi
Crowne Plaza New Delhi
Crowne Plaza Hotel Delhi
Crowne Plaza Hotel New Delhi
Crowne Plaza Delhi
Crowneplaza Hotels

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