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“Refuge from crowded, noisy New Delhi streets.” 4 of 5 bubbles
Review of The Suryaa New Delhi

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The Suryaa New Delhi
Ranked #42 of 706 Hotels in New Delhi
Certificate of Excellence
Sacramento, California
Level Contributor
62 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Refuge from crowded, noisy New Delhi streets.”
4 of 5 bubbles Reviewed 24 August 2014

My husband and I stayed here two nights at the beginning of our tour of northern India. This was our first trip to India, and it was overwhelming to say the least! Don't get me wrong, we loved India, but everything about it is mind-boggling. At the end of a busy day, filled with so many new sights, sounds, and smells, it was nice to return to a shower and a comfortable bed.

Our room a the Suryaa was large, quiet, and clean. The food in the restaurant was good, and the service over all was very good. They were just opening a new dining area at the end of our stay, which looked very nice. Although we were with a tour group, and didn't do any exploring on our own, the hotel seemed like a good place to start from.

The charge for wifi was fairly steep (as it seemed to be in all the 4 & 5 star hotels we stayed in), and was only adequate.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank MayDayKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 30 August 2014
Dear Valued Guest,

Thank you for recounting the experience you had at our hotel on this forum.

The Suryaa New Delhi blends warm Indian hospitality with contemporary comforts and provides stays so memorable to our guests. Situated in South Delhi, our hotel provides a perfect escape from the maddening crowd of the city and allows guests to relax in complete tranquility. It is great to know that you enjoyed the peaceful ambience of our hotel and had a comfortable sojourn. Your kind remarks about our location as well as food quality and services so memorable mean a lot to us. We also take this opportunity to inform you that Ssence, our newly launched restaurant, has already created a niche among diners, and we would love to serve you there when you visit us next.

Thank you again for staying with us and commending our services. It is our objective to foster a long and lasting relationship with our guests, and we hope you would continue honoring us with your patronage.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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New York City, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 August 2014 via mobile

Was the first stop on our holiday to India . Delhi is indeed a fascinating city with plenty of history. The hotel was good and comfortable, warm hospitality all around. Food a bit pricey but then this is a 5 star hotel. Overall a very good experience. Happy to recommend and stay here again.

Stayed June 2014, travelled with family
Helpful?
1 Thank Michelle1578
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 12 September 2014
Dear Valued Guest,

We thank you for sharing your review for our hotel on Trip Advisor.

Located from the hustle and bustle, The Suryaa New Delhi provides a tranquil address in the city to relax and rejuvenate. We are happy that we were your first choice for accommodation on your holiday to India and that you found our service offerings at par with your expectations. Our associates strive to promptly address the concerns of our guests, and we are glad to know that their endeavors added comfort to your overall experience.

We thank you again for staying at our hotel in New Delhi and sharing your ever so memorable experience. We really appreciate your kind remarks and patronage and hope you would continue visiting us in the future.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
77 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 15 August 2014

The following points are in no particular order. Just flow of thoughts based on my experiences:
1. Anurag @ SSence - sets very high standards of guest relationship. Listens to you and acts!!
2. Very attentive and Guest focused management team. Thanks to Pankaj and Sunny that we actually came back to stay in Suryaa during our last visit. I would rate my Suryaa experience to be better than some of the other hotels that we stayed in Delhi during our visit.
3. Since renovation was going on, we could not use services like Swimming pool (lack of privacy) and it tends to become noisy.
4. In my opinion, they need to look at the pricing of the products and services.
5. Sampan offers great asian cuisine.
6. Paid wifi is a bummer!!
7. and Yes, would recommend to our customers!

  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Vijay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 18 August 2014
Dear Valued Guest,

Thank you for your suggestions that shed light on our various offerings which spurs us to upgrade our hospitality standards. We are delighted that the services so memorable rendered by our associates were memorable and most of our amenities met your expectations. However, we regret the slight glitches due to the ongoing renovation and pricing policy. We assure you that we would look into these issues and strive to provide a par excellence experience on your next visit. However, we also want to assure you that our price structure is based on the prevalent industry norms as well as our exclusive offerings.

Once again, many thanks for checking in at our hotel and recommending it to other travelers. It was a pleasure having you with us, and the entire team looks forward to being at your service whenever you visit the city.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 14 August 2014

The hotel facilities are acceptable and the location central. The breakfast is sumptuous, with its array of both Indian and Western dishes. The staff are well trained, polite and courteous. Complaints are attended to effectively.

  • Stayed August 2014, travelled on business
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank skp288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 18 August 2014
Dear Valued Guest,

We thank you for sparing your time and reviewing the various facets of our hotel on this forum.

Located far from the hustle and bustle, The Suryaa New Delhi provides a tranquil address in the city to relax and rejuvenate. We are happy to know that you were satisfied with our location and also found our facilities, service and food options to your liking. Our associates strive to promptly address the concerns our guests, and we are glad to know that their endeavors added ease to your overall experience.

We thank you again for staying at our hotel in New Delhi and sharing your ever so memorable experience. We really appreciate your kind remarks and patronage and hope you would continue visiting us in the future.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 12 August 2014

This is a lovely hotel and the staff are very helpful. This is a well decorated, clean and friendly hotel. The location is great as it is right in the town but it can get a little noisy right by the road. The hotel was having some building work done on the outside whilst we were there but it did not interfere with our stay at all.

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Katy2607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 14 August 2014
Dear Valued Guest,

We appreciate your review and thank you for your appreciation of our services so memorable, location and overall layout. We agree that the central location of our hotel also makes it vulnerable to unwanted noise. However, we assure you that we have taken adequate measures to block it and would ensure that you enjoy a completely tranquil stay during your next visit.

We thank you again for staying with us and commending the impeccable service rendered by our associates along with our other offerings on this forum. Your feedback and patronage are cherished by the entire team, and they are eagerly looking forward to your revisit.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
224 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
4 of 5 bubbles Reviewed 6 August 2014

My father had a flight to catch and we decided to go to Crowne Plaza and this is where I driver got us. We found out that this placed used to be owned by Crowne Plaza but now it's owned by the Suryaa Group.

We rushed to the 24 hour coffee shop, Le Cafe and we asked the maître d' to get us some food as soon as possible. He asked us to try the buffet but since we just had about 15 minutes to spare we decided to go with a chicken club sandwich and two latte's made in skimmed milk.

The maître d' was extremely helpful as he understood we were in a hurry and instructed the waiter to get our sandwich ASAP. Our sandwich arrived in 10 minutes and my father really loved how the chicken was absolutely fresh and had no smell whatsoever. He also loved the brilliant taste of the sandwich.

We loved our latte's and I never take any sugar in my coffee and I was very happy to taste my coffee without sugar as it was not too light nor was it too strong, it was just right!

I would rate this place 4/5 for its food and its service!

  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ShivangiReviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 7 August 2014
Dear Valued Guest,

We appreciate your kind feedback on this forum and are glad to know that our associates could render service to your expectations. At Suryaa New Delhi, our team goes that extra mile to ensure that each guest is well looked after and your kind feedback is a testimony of their endeavors. Our hotel features a range of dining outlets such as Ssence, Sampan, Atrium Lounge and French Crust. It is great to know that we could please your palate and extend an ever so memorable culinary experience.

We thank you again for sharing the experience you had at our hotel on this public platform and hope the pleasant memories of your recent stay will entice you to continue visiting us.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manama, Bahrain
Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 4 August 2014 via mobile

Nice, spacious and well decorated hotel in Delhi... good food and courteous staff. Well maintained. Will recommend that it is a nice place to stay in Delhi. Wish the hotel could provide free wifi though.

Stayed July 2014, travelled with family
Helpful?
1 Thank S S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, 6 August 2014
Dear Valued Guest,

We are glad to receive your wonderful feedback on this forum. At The Suryaa New Delhi, we strive to reflect the traditional Indian hospitality in our service and also pamper guests with the best of contemporary luxuries. We are glad to know that our decoration and services so memorable made a pleasant difference to your stay experience, which was further augmented by our spacious rooms and upkeep.

We want to bring to your attention that we provide free internet facility in some of our rooms; details of which can be gathered from our associates while you make your booking.

Once again, we thank you for the kind testimony of your recent stay and hope you would soon honor us with a revisit.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Suryaa New Delhi

Property: The Suryaa New Delhi
Address: New Friends Colony | Community Centre, New Delhi 110025, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Spa Hotel in New Delhi
#28 Luxury Hotel in New Delhi
#37 Romantic Hotel in New Delhi
#46 Family Hotel in New Delhi
#67 Business Hotel in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Suryaa New Delhi 5*
Number of rooms: 244
Official Description (provided by the hotel):
The Suryaa, New Delhi with its host of facilities and services is designed to meet your business and personal needs. Our 244 well-appointed guestrooms and suites are elegantly designed and the delectable dining options, technologically advanced conferencing features, exquisite recreation facilities as well as warm and attentive service are just some of the things that make The Suryaa, New Delhi a preferred destination.The hotel is in close proximity to the world-renowned Apollo Hospital & the Escorts Heart Institute. A Shopping arcade and other recreation facilities are within walking distance from the hotel. ... more   less 
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Also Known As:
The Suryaa New Delhi Hotel New Delhi
Crowne Plaza New Delhi
Crowne Plaza Hotel Delhi
Crowne Plaza Hotel New Delhi
Crowne Plaza Delhi
Crowneplaza Hotels

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