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“Dishonest reception staff - avoid this place”

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Radisson Blu Plaza Delhi
Ranked #35 of 708 Hotels in New Delhi
Certificate of Excellence
Derby
Level Contributor
104 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Dishonest reception staff - avoid this place”
1 of 5 bubbles Reviewed 16 October 2012

On checking out of the hotel they tried to charge my credit card account in British pounds at an extortionate rate. They did not ask, which they are required to do by the card issuers. When I asked to be charged in rupees the reception operative uinsisted that the value shown in pounds was for information only and the transaction would be in rupees. That was a lie!
There are plenty of hotels near Delhi airport, I would strongly recommend avoiding this one.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WhycantIbemyself
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JavedGMRadissonBlu, General Manager at Radisson Blu Plaza Delhi, responded to this review, 18 October 2012
We would like to offer our most sincere apologies that the information provided by the front desk staff did not seem to be accurate. We are working with the credit card companies to see how to avoid this in future, such that we are able to accommodate the guest's preference to charge the bill in Indian Rupees or their home currency. We would like to reconfirm that it is standard practice to obtain a pre-authorisation of a reasonable amount in case our guests wish to settle their bills by credit card, so that they may charge various hotel services to their room account during their stay. The unutilised protion of this is reveresed by the hotel immediately, but may take the credit card company upto 3 - 5 days to be reflected on the card holder's account statement.
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1,963 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (270)
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English first
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 15 October 2012

The complementary pick up service has certainly an advantage compared to e.g. the hotels located at the airport which have numerous cumbersome security checks. The hotel bar has several types of local and foreign beers and whiskeys. The staff is friendly and provide a high service level even late at night.

  • Stayed August 2012, travelled on business
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JavedGMRadissonBlu, General Manager at Radisson Blu Plaza Delhi, responded to this review, 18 October 2012
Thank you! Do stay with us again and please recommend us to your colleagues and friends
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delhi
Level Contributor
56 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
2 of 5 bubbles Reviewed 13 October 2012

Quadruple glazing can only do so much and particularly the sound of horns comes through.

The check-in staff are not so very friendly and as new hotels are opening close to the airport this is probably one to miss.

Car service to the airport the best aspect.

Room Tip: Ask for garden room (opposite side to highway)
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  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pushkarini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JavedGMRadissonBlu, General Manager at Radisson Blu Plaza Delhi, responded to this review, 18 October 2012
We are sorry that you were not comfortable and would like to invoke our 100% Satisfaction Guarantee for you, in case this has not already been done whilst you were at our hotel. We are glad to provide you an alternative room. Most of our guests find our new sound insulation arrangements quite effective, however, we would be happy to offer you a room with your preferred choice of location.
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Adelaide, South Australia, Australia
1 review
4 of 5 bubbles Reviewed 11 October 2012

Very conveniently located to Airport which is perhaps the stongest plus point. Rooms in business class are comfy, spacious ...the front facing rooms overlook the highway...but no noise comes in. However, not the best view to have.
The hotels soul is the wonderful team and staff....very courteous, polite and like one big family that welcomes you in and looks after you. Room service is decent, bathroom is clean, modern and plenty of hot water !
The "happy hours" of bottomless drinks and fingerfoods that come with the business class room pckage in the Savanah bar were really happy hours !
Food is a tad expensive but then it is no ordinary place the eat. The kebab factory was a very unique experience of dining. Great food served by wonderful serving team who also explain a bit about the food served and how best to enjoy it. The kebabs. Kept coming in endlessly in different forms and varieties....it was just out of this world.
The wines menu is perhaps a bit restricted if you want to go by the glass rather than a whole bottle.
All in all, pricey stay but you get what you paid for.

Room Tip: Maybe ask for a rear facing room...although views are not hugely different .
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  • Stayed September 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TNehvi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JavedGMRadissonBlu, General Manager at Radisson Blu Plaza Delhi, responded to this review, 18 October 2012
Thank you very much! We shall soon be unveiling the new Plaza Lounge - specially designed for the guests staying in our Business Class rooms and all our suites. It features a gorgeous island bar situated under an atrium skylight for cocktails and hors d'oeuvres each evening and full international breakfast everyday. There will be complimentary tea and coffee served throughout the day in the elegantly appointed lounge area and 2 convenient meeting rooms exclusive to the Plaza Lounge.
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Helsinki, Finland
Level Contributor
176 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 9 October 2012

Very conviniently located close to the airport but right by the highway 8 leading to Gurgaon making it perfect for business traveller. Rooms are modern and well appointed. Though the busy highway 8 is right by the door, the noise doesn't disturb in the rooms. Free well working wifi is available everywhere in the hotel. Most members of the staff are extremely friendly and helpful. Pool is nice, but don't forget your slippers. The only negative side is the strong cooking oil smell in the breakfast room, breakfast itself is very good.

Been there 3 times within last 4 months and very probably they have got a new loyal customer.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Purjelentaja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan, Italy
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 5 October 2012

Highly recommended for those who have the need to spend a night near the airport.

- Car service very efficient: each guest has his own car waiting for him at the airport, drivers punctual and professional. Same when you check-out: cars are readily available with no hassle

- Fast check-in and check-out: typical dedication to business travelers: your baggage is taken care of while you proceed with check-in, and in 3 minutes you're in your room with baggage delivered at your door. Check-out was speedy as well.

- My room was spacious, modern and functional: I appreciated the presence of a real "office space" (a nice workdesk with LAN cable, universal plugs, phone etc.) and next to the bed there's a convenient appliance to control any light of the room, the time alarm, etc.

- Bathroom spacious and nice..but with all that space they could have provided a bath tub instead of just the walk-in shower

- Breakfast of international standard, very good

Didn't have the chance to try the pool and other services, but overall very positive stay.

Of course the price isn't certainly low, especially for local standards, but it is just about the same of a similarly good structure in Europe.

Recommended.

  • Stayed September 2012, travelled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank simo2512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago
Level Contributor
108 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 3 October 2012

We had stayed at this hotel one night on our way to Bhutan. The hotel is very close to the airport. And they can come to the airport to pick you up, which is convenient. The hotel is decent. It's a bit outdated but overall is ok. The breakfast was great, lots of choices! We also had a dinner in one of their restaurants called the Great Kabak Factory. The food was really good and it's unlimited. Toward the end we were so full that we just couldn't eat any more!

Overall it was a good stay and I would definitely recommend this hotel to people who need to stay nearby to the airport!

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ayu312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JavedGMRadissonBlu, General Manager at Radisson Blu Plaza Delhi, responded to this review, 6 October 2012
Thank you! We have just finished renovating the entire hotel. We are glad that you recevied value for your money. Thank you for visiting us, we look forward to welcoming you again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Plaza Delhi

Property: Radisson Blu Plaza Delhi
Address: National Highway 8, New Delhi 110017, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Spa Hotel in New Delhi
#23 Luxury Hotel in New Delhi
#24 Romantic Hotel in New Delhi
#29 Business Hotel in New Delhi
#34 Family Hotel in New Delhi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Radisson Blu Plaza Delhi 5*
Number of rooms: 261
Official Description (provided by the hotel):
Radisson Blu Plaza Delhi is located within 4-5 Km of the International Airport. It offers a feel-at-home business or leisure stay with easy access to shopping and business districts of both Delhi and Gurgaon. Designed for travelers who want to be in a central location, Radisson Blu Plaza Delhi has 261 beautifully appointed guest rooms, including 140 Superior Rooms, 64 Premium Rooms, 35 Business Class Rooms, 7 Executive Suites, 14 Deluxe Suites and a Presidential Suite. Contemporary and modern in setting, all rooms offer elegant décor and luxurious amenities. Guests can savour the critically acclaimed cuisine, enjoy top-of-the-line service, relax at the Savannah bar and de-stress at the R- The spa. The Radisson’s theme-based spa suites are a perfect wellness retreat - a rejuvenating haven to restore energies, detox and unwind. Spread over an area of 20,000 sq ft at three levels, the spa offers the right blend of Asian traditions and European therapies. Radisson Blu Plaza Delhi is ideally suited for business travelers and leisure from across the globe. ... more   less 
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Also Known As:
Radisson Hotel New Delhi
Radisson Hotel Delhi
Raddison Hotels

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