Earlier this week, I arrived on 28th Feb 11 at just before 9pm for an overnight stay before my flight to London.
I had booked using the Makemytrip counter at IGI airport and paid Rs 16k for a premium room.
I had a printout of my booking but the chap at the check-in desk said they did not have a booking. I showed him the priintout and he asked me to wait for 2 minutes. After about 8 minutes I asked him what was going on - he said he had still not got a reservation from MakeMytrip and requested me to wait "2 minutes" again.
After a further 10 minutes when I enquired it was the same response - so I said I would wait in the bar area. After another 20 minutes, I could see he was busy working on other customers' booking so I went over and said it had been 40 minutes and asked to speak to the manager.
I was asked to wait by the lobby manager's desk and that she would be with me shortly.
She did not turn up but given that I was clearly displeased, I was finally given a room, first a standard room which I immediately refused and demanded a refund and then lly a twin premium room which also I refused and finally a premium room with a double bed.
The room was very nice and looked new - it faced the indoor pool/water feature area and I had a pleasant stay.
The breakfast the following morning was very good indeed.
However, at checkout I had yet more problems regarding a simple minibar bill (1 Pepsi and 1 chocolate) - I was then told that I had not yet paid for the room and an invoice for over Rs 15k was given to me.
I had to once again explain the whole saga and demand to see the manager - but the manager was busy with yet another irate customer!
Finally they found I had already paid for the room and breakfast and gave me a new invoice for Rs 429 for the minibar which I settled and went to the airport in the very nice complementary car.
Overall I think the front desk staff are either incompetent or very poorly managed and trained. The hassle factor is too high for this supposedly 5-star hotel. And it is not inexpensive. And I could not get the Wifi working (I work in mobile comms. so know a little bit about Wifi!)
- Official Description (provided by the hotel):
- Radisson Blu Plaza Delhi Airport is located within 4-5 Km of the International Airport. It offers a feel-at-home business or leisure stay with easy access to shopping and business districts of both Delhi and Gurgaon. Designed for travelers who want to be in a central location, Radisson Blu Plaza Delhi has 261 beautifully appointed guest rooms, including 140 Superior Rooms, 64 Premium Rooms, 35 Business Class Rooms, 7 Executive Suites, 14 Deluxe Suites and a Presidential Suite. Contemporary and modern in setting, all rooms offer elegant décor and luxurious amenities. Guests can savour the critically acclaimed cuisine, enjoy top-of-the-line service, relax at the Savannah bar and de-stress at the R- The spa. The Radisson’s theme-based spa suites are a perfect wellness retreat - a rejuvenating haven to restore energies, detox and unwind. Spread over an area of 20,000 sq ft at three levels, the spa offers the right blend of Asian traditions and European therapies. Radisson Blu Plaza Delhi is ideally suited for business travelers and leisure from across the globe. ... more less
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- Also Known As:
- Radisson Hotel New Delhi
- Radisson Hotel Delhi
- Raddison Hotels