We arrived in Delhi in the middle of the night for a wedding and expected to be given a nice room in a pleasant hotel based on a friend's recommendation and the website. We were shocked to be given an 'upgrade' at 3:00 AM which required our walking up back stairs, through the laundry and workers' rooms, into a hotel room that had dirt floors and a bathroom mirror held up with masking tape. We wondered where we would find the amenities advertised on the website (www.hotelsofnewdelhi.com), including a modern business centre, swimming pool, a health club, massage service, conference facilities and specialty restaurants. Needless to say, they were not available.
We were given a better room the next morning but were told that those facilities were in their Gurgaon locaton, not Sunder Nagar... contrary to the website. To make matters worse, our keys continued to stop working, the AC went off frequently, and the breakfast offering was mediocre.
To their credit, the staff tried their best. Also, when we moved out, we were refunded 65% of the prepaid nights (yes, we had to prepay everything through Maxx Fun Holidays!). (The cost was high at $160/night for the facilities offered. We found a much nicer hotel nearby for much less cost.)
The lesson: do NOT believe everything you read on the web!
- Official Description (provided by the hotel):
- Jukaso Inn Delhi is conveniently located at the centre of the city, near government offices, shopping areas, financial and business districts. The hotel is a 40 minute drive from the airport and five minutes away from the international exhibition grounds of Pragati Maidan. ... more less
- Reservation Options:
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- Also Known As:
- Jukaso Hotel New Delhi
- Jukaso Inn Delhi
- Jukaso Inn New Delhi