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“Average hotel stay, slow service... Difficult to find location”

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Sarovar Portico Naraina
Ranked #174 of 779 Hotels in New Delhi
Reviewed 16 July 2014 via mobile

Stay at hotel was so so... Did not provide slippers(cloth slippers) even on request. Room service was painfully slow( 3 reminders minimum). And above all, taxi drivers too found it difficult to locate. Food is ok. Staff was hospitable though.

Stayed: July 2014, travelled on business
Thank allgreatideas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSPN, General Manager at Sarovar Portico Naraina, responded to this reviewResponded 19 July 2014

Dear Valued Guest,

Greetings from Sarovar Portico Naraina – A Sarovar Hotel!

Thank you for taking the valuable time to submit a review on Trip Advisor following your recent stay with us in Delhi and many thanks for your appreciations towards staff’s attitude.

While we are obviously disappointed with your comments regarding slippers not provided and slow room service, we genuinely appreciate your feedback as it gives us the opportunity to follow up on your experience and to ensure our service standards are up to the standards of Sarovar Hotels & Resorts Ltd.
It will be really appreciable if you could share your identity to me on gmspn@sarovarhotels.com, so that the issue can be investigated minutely and the necessary corrective actions could be implemented to avoid this kind of inconvenience in future.

Thank you for choosing Sarovar Portico Naraina for choice of your accommodation in Delhi and I hope we will have the opportunity to welcome you back on a future visit to show you we can do better.

Please write to me at gmspn@sarovarhotels.com about your next visit date.

We look forward to welcome you back at Sarovar Portico Naraina.


Kindest regards,

Ashoke Ganguly
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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102 - 108 of 148 reviews

Reviewed 2 July 2014

It is a cheap corporate hotel. Never think of taking your family there. I was there on and off for 6 days from 11-13th June, then from 16th to 18th June and lastly 27th to 29th June. The night staffs are pathetic. You won't find anything in room and you have to call to the house keeping and then keep reminding them to send asap. The front desk staff at night asked such uncomfortable questions when I was checking in at the hotel in my second stay with my wife. The A/C was not working properly. The temperature never changes even if you turn the temperature button whatever way you want. In the morning you suddenly wake up feeling uncomfortable and finding the a/c is not working. To save electricity, they can go to any extent. Food is ok but prices are high as compared to the room charges. House keeping staffs are ok but uncourteous. Do not expect smile from them! Breakfast is complimentary however useless. For newspaper, you have to call them every morning. Do not trust on them to wake you up. I was about to miss my train due to this. Check the room properly before unpacking your luggage as chances are the room would be dirty and toilets not cleaned properly. They keep on playing some idiotic music in the lobby and keep the sound so high that you can't even sleep properly. If you check out in early morning, you have to carry your luggage by your own even if you call house keeping and front desk to send someone. For paying bills as well, you need to wake them up. They simply don't know the meaning of hurry. Final word: If you have no option, then you can go but it is better you avoid the hotel.

Room Tip: Avoid the hotel. In case you have no option, avoid starting rooms (001,002, 003, 101, 102, 103, etc...
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  • Stayed: June 2014, travelled on business
    • Value
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Thank Aseem S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSPN, General Manager at Sarovar Portico Naraina, responded to this reviewResponded 4 July 2014

Dear Guest,

Greetings!


On behalf of Sarovar Portico Naraina, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality & travel desk assistance, which is the general norm of our hotel. We genuinely regret the inconvenience caused to you because of the reception person regarding your ID cards validity, which was specifically mentioned by you during our conversation over telephone.

As I discussed with you over telephone, I have already taken the issues mentioned by you on your feedback, with my team very seriously and trust, necessary action has already been taken.

As a gesture of good will, I had requested you to kindly accept an entire free stay with your family for one night and two days. I would like to express many thanks for accepting the same.

I am sure you would pardon the mistake on our part this time and would continue your business association with us. We reassure you of our co-operation and look forward to a more positive association with you in the future as well.

Please feel free to contact me on gmspn@sarovarhotels.com regarding your next visit to Sarovar Portico Naraina.

We look forward to welcoming you back at Sarovar Portico Naraina.



Thanking You,

Ashoke Ganguly

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

Usually I stayed in Sarovar Pórtico on Bangalore and Hosur. Went for Delhi and in the nearby our meetings there was a Sarovar, so I book one night. Wow, how awfull decision, since this hotel in Naraina, New Delhi has nothing to do with others from same chain. Bedroom was dirty, small, NO HOT SHOWER, food was tasteless and breakfast had no single toast (toaster was broken). Internet was not working too.
So escape fast from this place.

  • Stayed: June 2014, travelled on business
    • Value
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Thank Eduba101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSPN, General Manager at Sarovar Portico Naraina, responded to this reviewResponded 28 June 2014

Dear Guest,

Greetings from Sarovar Portico Naraina – A Sarovar Hotel!

Thank you for taking the valuable time to submit a review on Trip Advisor following your recent stay with us in Delhi.
While we are obviously disappointed with your comments regarding the services rendered during your stay. We genuinely appreciate your feedback as it gives us the opportunity to follow up on your experience and to ensure our service standards are up to the standards of Sarovar Hotels & Resorts Ltd. I am equally concerned with your observations, pointed out on your feedback. We at Sarovar Portico Naraina are always trying to provide best attentions and services to the guests on daily basis to meet up the guest’s expectations and satisfaction. In all recent past reviews it is being reflected on the site. But while I was going through the guest’s history in our PMS to investigate the issue in proper way, I was unable to find out any guest’s name during the month of June 2014, as specified on your user id on the review site. Hence I am requesting you to kindly share the details of your visit at our property.

As a gesture of goodwill, kindly accept our sincere apology for not being able to meet up your expectation of services during your stay. Also please accept an invitation for free stay of 01 night at Sarovar Portico Naraina and give us a chance to change your opinion about our services.
You are requested to share your stay details along with the next visit date to gmspn@sarovarhotels.com

The Sarovar Portico Naraina team joins me in welcoming you back at our hotel!

Thanking you!

Ashoke Ganguly
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

Had a great, comfortable stay here for about a week. Location is excellent. did not spend much time in the hotel during the day but breakfast options were great and service is excellent in the restaurant as well. highly recommend.

  • Stayed: March 2014
    • Value
    • Location
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    • Service
Thank nks1218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSPN, General Manager at Sarovar Portico Naraina, responded to this reviewResponded 26 June 2014

Dear Guest,

Greetings from Sarovar Portico Naraina!


Thank you for your valuable feedback. We are happy to note that you were satisfied with our services and the location of the hotel. Your kind words will definitely encourage our team members to deliver the best towards guest’s satisfaction all the time.

We extend our gratitude towards your recommendation of our hotel to the travelers.

Team Sarovar Portico Naraina look forward to welcome you back at our hotel!

Kindest Regards,


Ashoke Ganguly
General Manager

gmspn@sarovarhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

The location of hotel is good, but in surrounding area there are equally better hotels available with better rooms and service. The restaurant location in basement is not enjoyable at all. Normal rooms are not so good and are very small. Ok to stay in case you do not get any other hotel.

Room Tip: Must select delux room for your stay a bit expensive but is better than other rooms in the hotel.
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  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Thank Ashish_from_Pune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSPN, General Manager at Sarovar Portico Naraina, responded to this reviewResponded 12 June 2014

Dear Guest,

Greetings from Sarovar Portico Naraina!

Thank you for your valuable feedback. We are happy to note that you were satisfied with most of our services and the location of the hotel. We have also noted down your dissatisfaction on the “Room Category & Restaurant Ambiance”. We respect all reviews from our valuable guests, especially from a senior reviewer like you. Just to bring to your notice that, there is some renovation going on in our Restaurant. I believe you will also appreciate our efforts on your next trip.

Please do write to me at gmspn@sarovarhotels.com about your next visit date to assist you with the best category of the rooms for your stay.

Thank you once again and look forward to meet you on your next visit.


Thanking You,

Ashoke Ganguly
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014

Good hotel to stay. 30 minutes away from airport. Restaurant good with excellent food. clean small rooms. good complimentary breakfast. Courteous and helpful front desk staff. only thing lacking was ambiance and atmosphere of Sarovar group of hotels.

  • Stayed: April 2014, travelled on business
    • Value
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Thank Jatin4466
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSPN, General Manager at Sarovar Portico Naraina, responded to this reviewResponded 2 June 2014

Dear Valued Guest,

Greetings from Sarovar Portico Naraina – A Sarovar Hotel!

Thank you for taking the time to submit review on Trip Advisor following your stay with us at Sarovar Portico Naraina and many thanks for your appreciation towards our team members. It will definitely encourage us towards the continuous efforts to make our guest’s stay comfortable.

We are happy to note that you were satisfied with most of our services. We have also noted down your dissatisfaction on ambience and atmosphere of the hotel as compare to other Sarovar properties. To keep you informed that, in very near future we will be coming up with renovation of our Restaurant.

Please write to me if I can be of any help regarding your stay at Sarovar Properties.

Thank you once again and looking forward to welcome you back on your next visit!


Thanking You,

Ashoke Ganguly
General Manager

gmspn@sarovarhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

This hotel was organised by our tour operator (Yatra.com) for one day stay on our way to Nainital. I was with my family (Wife along with 2 kids). My overall experience was average, locality was not so good, rooms are very small, food is very expensive. However for this price it is value for money, we end up taking this hotel because yatra.com gave very few options. If given a chance i would have not taken so small rooms for staying with my family.

Room Services were slow and not very fast, however checkin and check out was quick. Rooms were clean but bathrooms were not so clean.

I will advice this hotel for all business travellers who have some business in this area. For people on vacations this is not advisable.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank puneetrao78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSPN, General Manager at Sarovar Portico Naraina, responded to this reviewResponded 31 May 2014

Dear Valued Guest,

Greetings from Sarovar Portico Naraina – A Sarovar Hotel!

Thank you for taking the time to submit review on Trip Advisor following your stay with us at Sarovar Portico Naraina and many thanks for your recommendation of our hotel to the business traveler.

We are happy to note that you were satisfied with most of our services. We have also noted down your dissatisfaction on Room Service and room sizes. Necessary action has already been taken for the smooth operation in F & B Service department to avoid any further inconvenience towards our valued guests.

Thank you once again and looking forward to welcome you back on your next visit!


Thanking You,

Ashoke Ganguly
General Manager

gmspn@sarovarhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sarovar Portico Naraina

Address: A-9, Naraina Vihar, New Delhi 110028, India (Formerly Living Room)
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #174 of 779 Hotels in New Delhi
Price Range: £38 - £56 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sarovar Portico Naraina 3*
Number of rooms: 40
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