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“Excellent Hospitality let down by average facilities/location”
Review of The Manor

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The Manor
Ranked #66 of 736 Hotels in New Delhi
Certificate of Excellence
Reviewed 22 December 2012

Everything about the Manor is " .... it would be excellent if only...". To start with the staff are some of the best trained staff I have experienced travelling in India... except they didn't really have any idea what to do about a wheelchair user (it is very common to experienced this in India). Being well trained they called the hotel manager at 1am! This manager must be several cuts above the average hotel manager in India to deal with things like this at any time.

They found a room that we could actually get the wheelchair into the bathroom and helped us as best they could but the truth of the matter the hotel has recently changed management and they had not yet worked out what to do in providing a proper disabled access room but at oleast they recognised that this needed to be dealt with soon.

The area is a very posh gated residential enclave slighted blighted by a nearby fly-over. Apart from this the area is very green and very safe.

I thought the hotel was overpriced for the lack of facilities and any special redeeming features. The wifi is over-priced and given that the hotel lacks a gym, library, games room, pool or any other kind of entertainment it should have some good complimentary items to make it feel 'special' and justify its price. I have stayed in a Meridian hotel for a little over half this price.

There are no restaurants or shopping within walking distance and so you will need your own car or to order taxis to get anywhere.

We looked at the menu which was certainly more interesting than average but also very pricey but as we had a car we decided to eat out. I have heard their restaurant "Indian Accent" is very good. Certainly the breakfast was very nice though I am not sure whether a black-carpet is suitable for an eating area. We could see crumbs on the carpet and the table had a stained table cloth. Everything was good quality but the details were wrong. The jam was nice and not the usual Kissan chemical sugar but in little plastic sachets! I am not keen on plastic sachets of butter and condiments in up-market establishments. I had an excellent scrambled egg on toast. This was served on a granary bread which is not very common in India. My wife had a masala dosa that was too oily but otherwise tasted reasonably good. The coconut chutney was far too sweet as they had added that coconut cream you get in tins for Thai food ...not very fresh tasting as it made it a sticky gooey consistency,

There is a nice area outside for eating with charcoal braziers to keep the chill off. I expect it would be a nice place for a romantic if expensive dinner but not really a hotel suited for families with young children.

Room Tip: The rooms on the East facing might be slightly quieter away from the fly-over.
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  • Stayed: December 2012, travelled with family
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2  Thank Lokamitra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oldworldhospitality, Guest Relations Manager at The Manor, responded to this reviewResponded 28 December 2012

Dear Guest,

Thank you for taking time out to write a review about your recent stay at The Manor.

At the outset, we sincerely regret the inconvenience caused as the wheelchair friendly room offered was not up to your expectations. Post your detailed conversation with our General Manager of the hotel, your feedback had been escalated to our management. We would like to assure you that we are creating a disabled-friendly room at our ground floor and simultaneously evaluating necessary measures to provide a disabled -friendly accommodation and required assistance for the entire property.

With regards to your feedback on wi-fi charges, we would like to mention that it was a decision taken by our management to make wi-fi available on chargeable basis after considering various factors. However, your feedback on providing complimentary services has been discussed with our management, who would be looking into it.

In addition, your feedback regarding the ambience and food quality of the restaurant has been shared with our restaurant manager for his perusal.

We hope that this particular experience will not deter you from patronizing The Manor in future. Our team looks forward to welcoming you again.

Best regards,

Manager
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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222 - 228 of 440 reviews

Reviewed 16 December 2012

We'd return to The Manor in a heartbeat, if only for the wonderful food in their restaurant, Indian Accent. Having said that, the service was also impeccable and the staff, without exception, were very warm, charming and efficient. Delhi was our first stop on our first visit to India and The Manor made the beginning of this trip truly memorable. This small hotel provided an oasis of calm after a hectic day in the centre of Delhi and the thought of a superb Indian fusion dinner as a reward at the end of the day kept us going throughout. Even though it was winter, we dined al fresco surrounded by lights and braziers which kept us cosy and warm. A truly magical last evening in Delhi!

Room Tip: Do not take Room 5 which is next to the busy kitchen and can be noisy late into the night until the...
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  • Stayed: December 2012, travelled as a couple
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Thank Boadicea-1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oldworldhospitality, Guest Relations Manager at The Manor, responded to this reviewResponded 27 December 2012

Dear Guest,

Namaste!

We are glad that you had a pleasant stay at The Manor and enjoyed your dining experience at our restaurant ‘Indian Accent’.

Positive feedback from our guests makes our efforts worthwhile and inspires our team to achieve higher levels of guest satisfaction and delight. Your feedback has truly motivated us and it has been shared with the entire team and they are grateful for the appreciation.

We look forward to welcoming you on your next visit to Delhi.

Best regards,

Manager
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2012

We stayed 3 nights in this small elegant hotel in a nice neibourhood just south of the centre of Delhi. I can't speak too highly of the hotel-elegant,comfortable with brilliant helpful staff, it is probably the best hotel we have stayed in in India after 6 trips.The restaurant was amazing with really sofisticate Indian/European fusion cooking and is a destination restaurant in Delhi.
We will definitly stay hear whenerver we come to Delhi again

  • Stayed: November 2012, travelled as a couple
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Thank MNM70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oldworldhospitality, Guest Relations Manager at The Manor, responded to this reviewResponded 14 December 2012

Dear Guest,

Namaste!

We are glad that you had a pleasant stay at The Manor and enjoyed your dining experience at our restaurant ‘Indian Accent’.

Positive feedback from our guests makes our efforts worthwhile and inspires our team to achieve higher levels of guest satisfaction and delight. Your feedback has truly motivated us and it has been shared with the entire team and they are grateful for the appreciation.

We look forward to welcoming you on your next visit to Delhi.

Best regards,

Manager
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2012

Back at The Manor in Friends Colony....I feel comfortable here in this tree-lined and boomed-off suburb of South Delhi. It fits in with my sense of style, the patio and small garden are a respite from the pounding that one takes in a big city, the restaurant is EXCELLENT and it is central enough and with good access to everything I want to do here. But, I think this hotel may be losing its personal touch....and a bit of red tape sometimes make me feel like I've just hit a brick wall. i do understand that business is there to make money, but the hospitality business makes money on service to people. Unless you go the extra mile to make your guests feel special, it will be penny wise and pound foolish. Since I was last here, there are some small changes - like charging per hour for wireless internet - that made me raise my eyebrows. Why not just give this away? I doubt that a few guests in a small property could be crunching through the broadband allocation. As a tour operator, I get good feedback from my clients who are booked here, but our commission is so small - from the hotel - it doesn't make much sense for me to go on using this property. What a pity.

  • Stayed: October 2012, travelled on business
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Thank Alexis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oldworldhospitality, Guest Relations Manager at The Manor, responded to this reviewResponded 14 December 2012

Dear Guest,

Namaste!

Thank you for patronizing The Manor and taking time out to share your feedback.
Guest feedback has played an important role in helping us understand our guest requirements and to identify the areas of concern.

With regards to your feedback on wi-fi charges, we would like to mention that it was a decision taken by our management to make wi-fi available on chargeable basis after considering various factors. However, your feedback has been discussed with our management, who would be looking into it.

We have taken your feedback in a constructive manner and assure you that our team will strive to maintain the standards that you expected.

We do hope that this particular experience will not deter you from patronizing The Manor in future. Our team looks forward to welcoming you again.

Best regards,

Manager
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2012

We stayed here for 2 nights after our arrival in New Delhi from the UK. We were delighted with our accommodation, it was clean and comfortable. But the most outstanding aspect of this hotel is the excellent food in the restaurant....we had decided to go vegetarian for the duration of our India stay, and we had an really wonderful meal at the Manor, with very friendly service too. Our restaurant hostess was absolutely charming.

Stayed: November 2012, travelled as a couple
1  Thank Stravaiger_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oldworldhospitality, Guest Relations Manager at The Manor, responded to this reviewResponded 8 December 2012

Dear Guest,

Namaste!

We are glad to know that you had a comfortable stay at The Manor and enjoyed your dining experience at our restaurant ‘Indian Accent’.

We strive to maintain service standards that exceed our guests' expectations. Positive feedback from our guests makes our efforts worthwhile and inspires our team to achieve higher levels of guest satisfaction and delight. Your feedback has truly motivated us and it has been shared with the entire team and they are grateful for the appreciation.

We look forward to welcoming you at The Manor.

Best regards,

Manager
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2012

We stayed here for four nights at the start of our holiday. The perfect beginning. Large suite of rooms with a balcony in the sun. Magnificent dining. We had four exquisite meals. The cooking is of the highest standards from an award winning chef with a wide international experience. The staff offered very attentive service without a hint of servility, Our highlight was being presented on our last night with a complimentary pudding of pure English delight-a suet pudding made with real flair and presented by the chef himself with accompanying sparkler. Stay there and experience the new India.

Room Tip: Ask for a balcony room if possible.
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  • Stayed: November 2012, travelled as a couple
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1  Thank rogerbckhs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oldworldhospitality, Guest Relations Manager at The Manor, responded to this reviewResponded 8 December 2012

Dear Guest,

Namaste!

We are glad that you had a pleasant stay and enjoyed your meal at our restaurant ‘Indian Accent’. Your feedback has been shared with the entire team and they are grateful for the appreciation

Thank you for you for recommending The Manor to other travelers. We look forward to welcoming you again.

Best regards,

Manager
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2012

We arrived, tired after our journey from Manchester via Dubai and were very relieved that our room was ready. We were greeted with great charm and courtesy and our immediate impression was of a modern, understated boutique hotel that was much to our taste. Our room was comfortable and well-furnished. We got some rest during the afternoon and then our thoughts turned to dinner. We did not know of any eating possibilities in the area (which looked very residential in an up-market way) so thought we would just try the hotel restaurant. Indian Accents is superb and we had one of the best meals we have eaten anywhere in the world. We had the taster menu with matched wines. The flavours were subtle and a wonderful mix of traditional and modern cooking. The chef came and spoke with us and explained how he prepared some of the dishes. Indian Accents may be opening branches in the west and that is something to look forward to. So thankyou to the Manor Hotel and thankyou Trans Indus (our tour operator) for directing us there.

  • Stayed: October 2012, travelled as a couple
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2  Thank kimandsandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oldworldhospitality, Guest Relations Manager at The Manor, responded to this reviewResponded 8 December 2012

Dear Guest,

Namaste!

We are glad to know that you had a great stay at The Manor and enjoyed your visit to our restaurant ‘Indian Accent’.

We strive to maintain service standards that exceed our guests' expectations. Your feedback has truly motivated us and it has been shared with the entire team who are grateful for the appreciation.

We once again thank you for your valued feedback and look forward to welcoming you at The Manor.

Best regards,

Manager
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Manor

Address: 77, Friends Colony West, New Delhi 110065, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#25 Romantic Hotel in New Delhi
#37 Spa Hotel in New Delhi
#42 Luxury Hotel in New Delhi
#72 Business Hotel in New Delhi
Price Range: £97 - £201 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Manor 4.5*
Number of rooms: 14
Official Description (provided by the hotel):
An oasis in the centre of Delhi, the 2-storey, 16-room boutique hotel is set in landscaped gardens and has been completely redesigned as a contemporary luxury hotel. The Manor's emphasis on quality, understated elegance and comfort is apparent in public areas contrasting cool Italian mosaic flooring with warm, rich wood paneling. Combined with service that is friendly and efficient, the Manor is the perfect retreat. ... more   less 
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Also Known As:
The Manor Hotel New Delhi

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