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“Very friendly and clean staff.”
Review of Hotel City Star

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Hotel City Star
Ranked #21 of 713 Hotels in New Delhi
Certificate of Excellence
Dresden
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Very friendly and clean staff.”
Reviewed 3 April 2013

This hotel was our first after arriving India and a really good choice. We were very surprised about the quality of the rooms and the good service. They have a free airport pickup and a lovely rooftop restaurant with a great view over Delhi. We stayed there for 4 nights and can definitely recommend this place.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stefan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (228)
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Delhi
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 April 2013

I come very often to Delhi for Business and I have stayed at many hotels in New Delhi in the past. This hotel looked very elegant and impressive from outside so I decided to give it a try. I was really surpised to see the quality of rooms especially at this price!
The hotel is newly built and the rooms and other areas are very nice and clean. The rooftop restaurant is one of the best in this area and the food and service is excellent!
The hotel is very conviniently located bang on the main road and is very close to New Delhi station and Sadar Bazaar. If you plan to visit Delhi for business or pleasure, this hotel is ideally located for both.
Despite being on the main road, the rooms have very good noise isolation (which was a major irritant during my earlier visit to hotels in this area)

Overall I found the hotel excellent and I look forward to coming back again!

Room Tip: Although all the rooms are excellent. I preferred the rooms on the first floor as they offer a nice...
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  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Muneesh_P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 April 2013

We could not be happier after our stay here. The staff were so unbelievably helpful and went well above the call of duty, even letting us use a hotel room hours after checking out to shower. The restaurant was lovely, location central and overall quality and service fantastic. Would definitely recommend and great value for money.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Merrenlynch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, United Kingdom
Level Contributor
99 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 31 March 2013

We don't normally choose to stay in this type of business-type hotel but what it lacked in charm and character it made up for in fantastic service, beautifully clean and stylish rooms and location right next to the train station/backpacker hub.
It is expensive but still not bad for what you get in a capital city. The complimentary drinks on arrival and fruit/snacks in the room were very nice. The room was nicely decorated. The bathroom looked brand new. The air con was effective and silent. All in all everything you would want from a smart business hotel. The rooftop restaurant was nice enough and the breakfast was good.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank howsey51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauritius
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 March 2013

We stayed 7 nights (February 2013) : Satisfied with the airport pickup service, warm welcome at hotel.Modern and chic lobby.Very friendly, smiling and helpful staff (general) round the clock.Cosy, modern and comfortable room except no locker facilities.Also, the shower space should have a glass door separator to prevent water from sweeping across the bathroom.
Breakfast (buffet 7/7) was excellent and appealed to all tastes.The possibility to have breakfast/dinner on the roof top is an enjoyable moment in a nice setup well decorated with flower pots.The dishes for dinner were equally tasty and mouth watering.
On Valentine day, nice atmosphere (nice classic romantic songs) created during dinner. We were delighted with the Valentine surprise when the lobby staff came personally to our room at night to greet us Happy Valentine with wonderful chocolate pastries.
A special appreciation to the General Manager, Mr Guman Singh.His professionalism, personal welcome, hospitality, caring attitude, always helpful, calm and smiling nature are indeed praise worthy and enhance the reputation of the hotel vis a vis the clients.Mr Singh is also a very good trip organiser.
I stayed at the hotel with my son.We can say that its among one of the best modern hotels in New Delhi except the outside environment is not ideal for strolling.One has to take an auto rickshaw to venture to commercial centres etc.
We would be delighted to stay again at Hotel City Star and also recommend relatives and friends.
We wish great popularity and success to the team of Hotel City Star. Cheers !!!!

Room Tip: Corner suites have a great view on the main road.
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rakish B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Herts.
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 30 March 2013

A perfect, small hotel to base oneself in while in Delhi. An added bonus is the open top roof space for drinks and a very adequate restaurant. Easy to reach the various sightseeing spots in the city. Will definitely use this hotel again if passing through Delhi.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Felicity-Herts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 29 March 2013

Pros:
-Beautiful hotel
-Great location
-Great breakfast, free juice on arrival

Cons:
-Lobby travel agent has high-pressure sales tactics
-We booked here because of the free airport pickup, called to confirm that they had our flight info, all the due diligence. We get to the airport, there's no one. We call them from a payphone:

"Our Driver's stuck in traffic, please take a taxi and we will reimburse you"

Sure that's fine, but we could have stayed somewhere cheaper and done that ourselves. We wanted the security of having someone meet us. . . And on top of that the traffic excuse was a straight out lie; it was 2am and the streets were empty.

-It took like 30 minutes to check us in once we had arrived for no good reason. We just wanted to sleep.

-After our first night, we were told there was no more room in the hotel, and we were shuffled to their sister hotel around the corner, which was a nice hotel and slightly cheaper, anyway. As we were leaving, someone walked in off the street without a reservation, asked for a room, and was given one right away.

Now this wasn't a one-star hotel stay, it was closer to 3, but it was obvious that they were trying to keep rooms empty in this hotel, which has a high Tripadvisor rating, and trying to fill up a relatively unknown hotel on a back street.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank canrocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel C, Owner at Hotel City Star, responded to this review, 2 April 2013
Dear Guest,

Thank you very much for sharing your valuable feedback with us. We are indeed disappointed to see that our team has failed in so many spheres of service, thus spoiling your overall experience while staying with us and I sincerely apologize for that. It is very generous of you to still appreciate our Hotel’s location, Rooms and other amenities like complimentary Breakfast etc.

Concerning the issues that you have pointed out, I would like to inform you about the corrective measures that we have already initiated in those matters and would like to clarify a few things regarding our policy towards extending the booking of a Guest.

The Airport shuttles that we have employed to provide free Pick up to our Guests are outsourced; from the past month we have noticed such pickup delays and discrepancies on their part so to counteract that we have already placed an order to purchase our own vehicles to ensure smooth pickups in future for our esteemed Guests.

Our front desk staff is trained in a way to be especially sensitive towards the comforts of those Guests, arriving late at night, after a long and exhausting journey. They try to make the check in process as quick as possible to avoid any possible inconvenience to the Guests.
Usually, it takes at most 10 minutes to finish the check in formalities (Passport & visa verification) and allotment of Rooms etc; you were made to wait for half an hour is something totally unacceptable and a serious cause of concern, which will be looked upon in our weekly management meeting.

When it comes to extend the booking of a Guest; It is our policy to always give preference to the Guests already staying with us, than those coming as walk in Guests; although both the Guests would eventually pay for the room; still because we have already developed a service relation and a commitment towards our existing Guests we would never like to cause any undue trouble and botheration to them by denying extended stay.

For us it’s a matter of sheer proud & gives us a sense of fulfillment when a valued Guest wants to grace us with their extended stay, it’s a sign of their approval of our services; so I would humbly say that the Guest that you referred to in your review would surely be a Guest with a prior booking; still I feel profound regret that we lost the opportunity to please you due to unavailability of Rooms on that very day.

Once again, please accept our sincere apologies that we were not able to meet your expectations and we assure you of our consistent efforts to rise up to your aspirations and will provide you delightful service experience, hopefully in not so distant future.


Regards,
Amit Nagrath
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel City Star

Property: Hotel City Star
Address: 8718, D.B. Gupta Road | Paharganj, New Delhi 110055, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #21 of 713 Hotels in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel City Star 3*
Number of rooms: 31
Official Description (provided by the hotel):
Located in central Delhi, convenient 2-minute walk from the New Delhi Train Station. Hotel Ciy Star featuring fitness center and a rooftop restaurant, offers complimentary pickup service, free Wi-Fi is available throughout the hotel and complimentary private parking is provided. The hotel is only 1 km to the well-known Connaught Place, Jama Masjid and Chawri Bazar Metro Station. The Karol Bagh Market, Red fort and the iconic India Gate are just 2 km away. Fitted with a desk, air-conditioned rooms are equipped with a personal safe, a flat-screen satellite TV and a minibar. En-suite bathrooms offer a hairdryer, shower facilities and free toiletries. Hotel City Star operates a 24-hour front desk that can assist with luggage storage, laundry and ticketing services. Meeting facilities and a tour desk is provided for convenience. Guests can also request for currency exchange and car rental arrangements. ... more   less 
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