After a very long flight, I checked in at the Basil. The front desk staff were very polite, friendly and helpful. There was a noise problem with the first night and the very next morning, Amit (one of the Senior Managers) apologized profusely and changed my room.
There was nothing too difficult for the staff - all my requests were taken care of in a timely manner and with a smile.
There was a buffet breakfast and the staff were always there to make sure the tables were cleaned and the food replenished.
The Basil was close to all the places I wanted to visit and you can't beat the helpfulness and friendly staff at this hotel.
This hotel has great service and staff and I would definitely stay there again. Thank you Amit and your colleagues for making my stay there comfortable.More