Stayed at lemon tree in first week jan on a business trip. Convenient location in case you have meetings spilt between ggn and delhi and want a place near to airport to take early morning flight. Rooms are a bit better than the standard lemon tree hotels. As the hotel had just opened 3 weeks ago, there were few chinks in the service, however I am sure that they can manage that. One incident worth mentioning though, and this one really needs to be fixed. In evening I walked over to the adjoining red Fox hotel (in same compound), and asked one of the staff to show me around the restaurant. While he was doing so, one of their GM's (I was later told some workshop was going on and some hotel GM's were there) walks over and rattles out instructions, completely ignoring me. And, this staff abruptly walks out of our discussion, and does not appear for next 15 mins. This does NOT count as customer service Mr keswani !!
I obviously was not pleased and raised to the rest manager, and while he apologised, the hotshot GM, still did not bother. Hmmmmmm... Not sure if I am staying there again.
This is one of my worst experiences from customer service point of view.
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