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“Great experience in this brand new hotel”

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JW Marriott Hotel New Delhi Aerocity
Ranked #12 of 716 Hotels in New Delhi
chicago
Level Contributor
120 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Great experience in this brand new hotel”
Reviewed 5 January 2014

Newly opened hotel, had excellent location for in between flights. We landed at 2am and were catching another flight in the afternoon. Very comfortable and all the amenities of a five star hotel. Loved the bed.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank momdaughter2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW M, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this review, 9 January 2014
Dear Guest,

Many thanks for staying at our hotel in New Delhi and appreciating our offerings on this public forum.

Located near Indira Gandhi International Airport, JW Marriott Hotel New Delhi Aerocity is a perfect stop over for travelers on the go. It’s great to have our location, world-class amenities and service appreciated on this public forum. At our hotel, we strive to pamper guests with utmost luxury and we are glad to receive an acknowledgement of our efforts in your review.

We thank you again for honoring us with your patronage and we would indeed be delighted to welcome you again for a longer duration.

Best Regards,
Balan Paravantavida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (334)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Bengaluru, India
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 January 2014

The hotel is only about 10 minutes drive from the airport. Rooms are very peaceful , with good quality sleep. Food is great,specially continental. Breakfast is good , with amazing waffles . (The chef was kind enough to tell us the trick as well!!)

Its newly opened and construction was still going on, so there was not much of a view. Maybe that would get sorted out.

Would highly recommend this place .

My only suggestion to this hotel would be to keep a first aid kit handy .

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leena_dash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW M, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this review, 9 January 2014
Dear Guest,

It was a pleasure welcoming you and your family at our hotel in New Delhi. Located near Indira Gandhi International Airport, JW Marriott Hotel New Delhi Aerocity offers the best of everything to guests. It is great to know that we could make your stay pleasant with our service and amenities. We are also grateful for your kind words about our food quality that has been duly conveyed with the team in the kitchen.

We endeavor to offer utmost comfort to guests and your kind suggestions are indeed helpful in raising the bar of our service level. We thank you again for your valuable feedback and look forward to your continued visits.


Best Regards,
Balan Paravantavida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, uk
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 5 January 2014 via mobile

After travelling around India for 3 weeks staying in various types of accommodation, this was our 1 night of luxury before the flight back to the UK, the room was upgraded free of charge when we arrived to a suite, the staff are so lovely and their service is first class. The facilities are brilliant and the choice of food is incredible. Nothing is too much trouble to them and I hope they do very well, we are 2 very fresh happy relaxed travellers thanks to the JW Marriott at New Delhi!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SharonACBrighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW M, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this review, 13 January 2014
Dear Guest,

It is a delight to read your review about our service and facilities. Located in proximity to the airport, JW Marriott Hotel New Delhi Aerocity provides excellent accommodation option. We are happy that you were impressed with our rooms, facilities as well as the overall ambiance of the hotel. We appreciate your feedback that helps us maintain the benchmark of world-class hospitality.

Your concern regarding the connectivity issues will be considered by the management and we will look for an ideal solution to rectify it at the earliest.

We thank you again for the custom and recommendation. My team and I look forward to your next visit soon.

Best Regards,
Balan Paravantavida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nyack
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 December 2013

I stayed in this hotel twice, after they were opened for 10 days, and again a week ago. The rooms and all facilities are as good as any (I stay in Marriotts and other top hotels worldwide). Service is extremely attentive. Really great value. Best place when going in or out of DEL.

K3 restaurant is an interesting idea. I love Italian food and good wine selection, and chef Daniele and restaurant staff make it special every time.

The only negative part is that this hotel is the first to open in Aerocity and there is no place to walk with all the construction going on around. Hopefully it'll be finished soon (even in India).... Also, a regular airport shuttle instead of 2500 INR (about USD40) car service would be welcome with terminals 5 mins away.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FrankNyack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW M, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this review, 2 January 2014
Dear Guest,

It is a delight to read your valuable review about our service and facilities. We are happy that you were impressed with our rooms, facilities, food as well as the overall ambiance of the hotel. Your praise about the culinary skills of our associates has been shared with the team and they are inspired to offer the best services to guests. Also, we have noted your concern regarding the ongoing construction and regret the inconvenience caused to you.

We hope the next time you visit the city, we can offer you an undisturbed stay.

Best Regards,
Balan Paravantavida
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 24 December 2013

We stayed at the JW Marriott on arrival into Delhi and also on the night before we departed Delhi. This is the ideal hotel to re-charge the batteries after a long flight and also after a tour of India. The service was amazing; the hotel is new and is only a five minute drive from the airport, which is ideal after all that travelling. It has a number of restaurants to choose from including a Japanese and Indian restaurant.The breakfast was exceptional with chefs on hand to cook omelette or Indian cuisine. The Spa is also exceptional with a wide variety of treatments to choose from. The only downside is that at the moment it is one of the first hotels to be opened in this area and there are a lot of other hotels being built in area, which means that the views are not great and it is quite dusty etc. especially outside the the front of the hotel, however this being said once inside the hotel this is not really an issue as it is has a spectacular interior design. Both rooms that we stayed in were consistent in style and cleanliness. The fact that the hotel is so close to the airport does mean that longer journey times are to be expected into the center of Delhi where the sites are, however there is much to see even from the comfort of the car. We would highly recommend this hotel to add a bit of luxury to the beginning and end of your trip to India.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MARK k k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW M, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this review, 27 December 2013
Dear Guest,

It is a delight to read the review with your compliments about our service and facilities. We strive to pamper guests with utmost luxury at JW Marriott Hotel New Delhi Aerocity and we are glad to know that we are successful in our endeavors.

As you have mentioned, our location is our strength and we complement it with our impeccable service and world-class amenities. We thank you again for honoring us with your patronage and we would indeed be delighted to welcome you again.

Best Regards,
Balan Paravantavida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
515 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
Reviewed 19 December 2013

I don't know where to begin without making this too long, but here it goes anyway. We came to India for a wedding and for business. The JW Marriott Aerocity far exceeded our expectations. It is very close to the airport. The property itself is absolutely beautiful. It is new and still has yet to be totally completed. When arriving your car will go through a security checkpoint. You will also go through a security screening before entering the hotel. Safety is very important to them. The wonderful doormen in their grand uniforms always greet you with the biggest smiles. You are treated like royalty from the second you walk in. The lobby is absolutely gorgeous, fresh flower arrangements change every few days. We are Platinum members and we were offered drinks while waiting in the lobby as the check in process began. Then we were brought to the executive lounge on the third floor to complete check-in. The room we had was on the third floor with access to the lounge, it was spectacular! Big comfortable beds and the most amazing marble bath - shower combo ever! We loved our room. It was very quiet and we didn't hear any noise at all, inside or out. We had a view of the courtyard. The K-3 restaurant is fantastic and serves Indian, Chinese and Italian choices. Many vegetarian and non- veg items. There is something for everyone. The chefs are friendly and very accommodating. Akira Back (sushi) is across the courtyard and is also excellent. The night we dined there service was excellent and all staff was wonderful, they called us by name as we walked in! We also met chef Kurt. The tuna pizza is to die for! The spa is amazing and so beautiful. We had massages that were the best we have ever had. All staff at the pool / spa area are excellent and attentive. The locker rooms are gorgeous with spa tub, steam room and sauna. The pool / deck area is beautiful. Enjoyed some sunshine outside! The transportation coordinators are great! They helped us arrange a trip to Agra. The car drivers are wonderful, took us SAFELY all over the place at a reasonable price- we thank you. The chocolate shop is divine as well! The most impressive part of our stay however was the level of customer service we received at the executive lounge. The executive lounge staff- Vivek, Amit, Deepika, Sudeshna, Rebecca, Ishita, Lilly (the lovely, friendly greeter in the lobby), Chefs Amit, Yudhveer and Prashant (they fattened me up throughout the week with specially prepared treats) they are ALL above and beyond excellent. A VERY special thank you goes out to Lara on the executive team, who not only made our stay most special, but will remain a friend forever. The group even left us a nice gift and beautiful flowers in the room on our last night there.......I carried them back home the entire way to Pennsylvania!!! If there are any names I left out, I truly apologize. Everyone at the front desk is always professional, friendly and helpful. Every single person at the property, no matter what their position, was 100% professional. Customer service in the US could really take a lesson from these young professionals. We will truly miss everyone and look forward to coming back again! Many thanks to all of you for making our stay a memorable one:)

Room Tip: Room 3033 had lounge access, no noise, plus a view of the courtyard.
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank loribob67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW M, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this review, 26 December 2013
Dear Guest,

It is a delight to read your valuable review about our service and facilities. We are happy that you were impressed with our rooms, facilities, food as well as the overall ambiance of the hotel. We are glad that our location in proximity to New Delhi airport added convenience to your stay.

Your appreciation of our associates has inspired them to perform better and helps maintain the benchmark of world-class hospitality. We thank you again for honoring us with your patronage and look forward to your next visit soon.

Best Regards,
Balan Paravantavida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
India
Level Contributor
46 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 19 December 2013

The hotel is near IGI Airport. The meeting place is better than many other hotels in Delhi. You are greeted by hotel personnel on every corner in the hotel to guide you. The security while entering the hotel is tight and they check the vehicle so thoroughly as if you are a suspect (more than required...or perhaps they get less guests so they perform it well). The coffee served is fine but the cookies are kept in small containers in such a way that the consumption is least ....nice management. The food is not so good but not bad either. I think they would learn it well when the hotel starts functioning fully. Ambience/temperature inside perfect. Neat and clean otherwise. Valet parking needs some better management/courtesies.
In general.......not bad. Could be better

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank sg103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW M, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this review, 22 December 2013
Dear Guest,

It was a pleasure welcoming you at our hotel in New Delhi. Located in proximity to the airport, JW Marriott Hotel New Delhi Aerocity provides excellent accommodation options and impeccable service. We are glad to note that you found our location, business amenities and service delivery at par with your expectations.

We endeavor to offer utmost comfort to our guests through our thoughtfully appointed rooms and world-class amenities and your kind suggestions are indeed helpful. We thank you again for your valuable feedback and look forward to your repeated patronage.

Best Regards,
Balan Paravantavida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel New Delhi Aerocity

Property: JW Marriott Hotel New Delhi Aerocity
Address: Asset Area 4 - Hospitality District | Delhi Aerocity, New Delhi 110002, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 716 Hotels in New Delhi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — JW Marriott Hotel New Delhi Aerocity 5*
Number of rooms: 523
Official Description (provided by the hotel):
Conveniently located near Indira Gandhi International Airport, JW Marriott Hotel New Delhi Aerocity features outstanding amenities with elegantly designed interiors, creating the perfect setting for work and relaxation. Our New Delhi, India hotel's central location is ideal, as we put guests close to the domestic and international airports in New Delhi. We also provide easy access to the city’s prominent business areas, as well as key tourist destinations of South Delhi. Our guest rooms offer wireless connectivity and world-class features, including large desks with ergonomic chairs, in-room vaults for laptops and valuables, and more. As a top choice among hotels in New Delhi, India, we delight guests with our outdoor pool, state-of-the-art fitness center, rejuvenating JW Spa, and superb dining options. JW Marriott Hotel New Delhi Aerocity is a perfect destination for travellers and our hotel is renowned for its extensive banquet spaces, which is great for holding meetings and conducting social events. Our New Delhi, India hotel's meeting and conference space includes a 1,200-square-meter Grand Ballroom. Whether you are travelling for business or leisure, JW Marriott Hotel New Delhi Aerocity provides an unforgettable retreat. ... more   less 
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