We spent two nights here on the Executive Lounge level, then, spent the next night at the Oberoi Amarvilas in Agra [off the chart hotel, beautiful and lovely with views to dream of for seeing the Taj] then returned to the JW Marriott Aerocity and spent two more nights. Only those who have had the opportunity to stay at any of the Oberoi hotels can understand the impeccable service you receive--and the expense that goes with it. So, when I can sincerely say that the JW Marriott Aerocity has better service than the Oberoi Amaravilas, that is saying a great deal about the quality of this new Marriott which had been open perhaps 6 weeks when we stayed there.
And, I think in no small part the quality of the service which we experienced at the JW Marriott is due to the superb recruiting someone in the Marriott chain did to hire away staff from leading hotels of the world for staffing this new property in New Delhi. If you start asking where some of them worked, guess what?--you'll find out that many of them were long time Oberoi employees who had received great training in service for hotels that are extremely expensive with the clientele that would demand high service for the prices paid.
There were three young people in the Executive Lounge who were especially gracious and helpful during our stay: Amit and Lara are two of them, and the 3rd one is a young lady who I had not written down her name but who had 5 years experience at 3 different Oberoi hotels.
The proximity of the hotel to the airport was appealing to us. We had no problem touring in New Delhi. We hired a private guide and driver through the Guptas of OntimeTravels with fantastic service and no problems with their guide and driver getting to us at the hotel. [You will notice the high level of security at the hotel, both outside and inside. I do not know if all floors have security at the end of each corridor but on the Executive Lounge level, we did so it was reassuring.]
You will have great food and drinks in the Executive Lounge, but, the buffet at the K3 restaurant is superb. You have multiple cuisines to choose from with dedicated chefs and entirely different lines for each so you may decide to try Italian, Chinese, Indian, all in the same evening, as you please.
We loved this property and I would say it is now the gold standard against which we will measure our future stays at Marriott properties throughout the world, as well as other chains and independent hotels. We spend a good amount of our leisure travel at IHG branded hotels, including Intercontinental hotels where I have in years past been fortunate enough to be a Royal Ambassador with the benefits that went with that, but we find Marriott overall is the best value, best service, and best facilities for leisure and business, and clearly the best for loyalty program benefits, especially when one can reach Lifetime Platinum, which I have been able to do, which carries with that an extra perk of being able to have Silver Elite status with United Airlines as a cross benefit. Three of our nights at this new property were paid with cash and one night was on points. Our service and enjoyment was the same high level without regard to the stay as being paid or on points.
- Official Description (provided by the hotel):
- Conveniently located near Indira Gandhi International Airport, JW Marriott Hotel New Delhi Aerocity features outstanding amenities with elegantly designed interiors creating the perfect setting for both work and relaxation. The hotel is centrally located in proximity to both the domestic & international airports and provides easy access to the city’s prominent business areas as well as key tourist destinations of South Delhi.From wireless connectivity, world-class accommodations, large desks with ergonomic chairs, in-room vaults for laptops & valuables to outdoor pool, state-of-the-art fitness center, JW Marriott Hotel New Delhi Aerocity is an ideal destination for travelers. The JW Marriott New Delhi is renowned for its popular restaurants and bars, extensive banquet spaces for holding meetings and conducting social events, featuring a 1,200-square-meter Grand Ballroom and spa – an ideal destination for complete rejuvenation.Whether on business or leisure, JW Marriott Hotel New Delhi Aerocity provides an unforgettable retreat. ... more less
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