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“The Best You Can Ever Find in INDIA!”

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JW Marriott Hotel New Delhi Aerocity
Ranked #10 of 715 Hotels in New Delhi
Certificate of Excellence
Reviewed 18 March 2014

JW Marriott Aerocity is located near the airport and it takes about 20 minutes to City Center. Service is excellent especially those in the club lounge. Was upgraded to the club lounge. The staff in Club lounge surpass the standard of all JW Marriott. Hospitality is that. The room is new and very comfortable! AkiraBack provides the best food selection and top quality in my whole entire trip in india. I will definitely stay in JW Marriott Delhi again!

  • Stayed: March 2014, travelled with friends
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Thank Trend_Dan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW M, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this reviewResponded 20 March 2014

Dear Guest,

Greetings of the day!

Many thanks for checking-in with us and reviewing the various facets of our hotel. The location of our hotel near the airport and commercial hubs of the city makes us a preferred choice among discerning travelers. We take pride in our hospitality standards and it makes us happy to know that our team members went above and beyond to make your stay comfortable. At Akira Back, we offer the finest Japanese cuisine and the chef and the team are delighted to know about your excellent dining experience.

We value your patronage and look forward to your continued visits and assure you of our best services and attention at all times.

Best Regards,
Balan Paravantavida

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1,843 - 1,849 of 2,030 reviews

Reviewed 17 March 2014

I know it is new but this hotel has got their act together all around.
Rooms were great
Food was great
Everything worked
But best of all, especially for Indian hotels, the staff were top. They clearly had been trained and had the air of professionalism we had not experienced in India on our many trips before. They followed through on what they promised.
Staying at the Marriott in AeroCity has restored our faith in going back to India.

Room Tip: Try it !!!!
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  • Stayed: February 2014, travelled on business
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Thank BrentS_NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW M, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this reviewResponded 18 March 2014

Dear Guest,

Thanks for your kind review regarding your stay at JW Marriott Hotel New Delhi Aerocity; we appreciate every bit of it. At our hotel, we strive to offer the best of everything to our guests and we are glad to know that our associates went above and beyond to make your stay comfortable. Your feedback about our rooms, food and hospitality is indeed a testimony of our service culture.

We also want to inform you that we provide various lucrative offers to our guests and request you to follow us on Facebook and Twitter to learn more about them. Once again, many thanks for reviewing our hotel following your stay with us. It was indeed an honor to have you at our hotel in New Delhi and we look forward to your future visits.

Best Regards,
Balan Paravantavida

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Reviewed 16 March 2014 via mobile

I travel globally and this is the best hotel service I have experienced anywhere. It was consistently so on three different stays. Everything is possible for the customer, and the attentiveness is exceptional. Just one example: seeing that I had a late flight in, they even prepared my check in while en route to the hotel and finished the job at my room so that I didn't even need to go to the reception desk. The hotel's very stylish, gym is excellent, but service is the real highlight. Well done to staff and management.

Stayed: March 2014, travelled on business
Thank Fltraveler9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW M, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this reviewResponded 18 March 2014

Dear Guest,

Thank you for your wonderful remarks, which have been duly shared with the entire team. Our associates work hard to effectively cater to the needs of our guests and your kind acknowledgement of their efforts is much appreciated. It is indeed review such as yours that keeps us on the right track and inspires us to constantly upgrade our hospitality standards.

Once again, we thank you for your valuable patronage and feedback. We are delighted to know that you enjoyed our service and amenities and would love to have you back with us soon.

Best Regards,
Balan Paravantavida

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Reviewed 16 March 2014

I stayed one night with friends as we were in Delhi only for connecting flight home. The lobby is grand and modern - nicely laid out and comfortable. Check-in was smooth and the staff were quite friendly. Our room was all that is expected of a new hotel. Quiet, convenient and well appointed. The bathroom was also very nice - stand alone shower and deep soaking tub. We did order room service and the order came wrong; the girl on the phone had hard time understanding (English was not her strong point). The next day at checkout the manager did reverse the charge, which was very kind of her. Breakfast was excellent, nice choice and attentive service. I will say that the prices at the bakery are overpriced. There is a JW in Bangalore with virtually the same menu and they are half the price - not kidding. One word of advice would be to lower those prices. Everything else was quite pleasant. Definitely the go to place for a quick stay over. I would say if people were coming to tour the city - you should opt for something in the center as this hotel is directly next to the airport (which of course was quite convenient for us ;). Overall though, excellent stay!

Room Tip: Beware the bakery prices are a bit steep for a Marriott Cafe!
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  • Stayed: January 2014, travelled with friends
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Thank Delmar06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW M, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this reviewResponded 18 March 2014

Dear Guest,

Thank you for taking your time out to review the different facets of our hotel on this forum.

Located in proximity to the airport, JW Marriott Hotel New Delhi Aerocity is a popular choice among travelers on the go. We are glad to know that you found our location to your advantage and were also satisfied with our service, amenities and accommodation option. Though we regret the error in the room service order, we are glad that the gesture by one of our associates more than made up for it. We have also noted down your concern regarding the price structure at French Crust and assure you that we would look into it.

Once again, many thanks for staying with us and sharing your constructive review. We hope you would plan a longer duration stay with us and give us yet another opportunity of proving our hospitality standards.

Best Regards,
Balan Paravantavida

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Reviewed 13 March 2014

This hotel is only good for the travellers to and from the airport, because it is located in the Aerocity, but not good for the people who wants to visit places in Delhi. The food quality and services are also good.

  • Stayed: January 2014, travelled on business
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Thank dgupta7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW M, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this reviewResponded 20 March 2014

Dear Guest,

It was a pleasure to have you stay at JW Marriott Hotel, New Delhi Aerocity and we thank you for sharing your experience through this forum.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and we are glad to know you had a wonderful stay with us. Strategically located close to the airport, our hotel is a preferred choice among travelers from all over the globe. We are glad that our location, services and the food quality were as per your desired expectations.

We greatly value your patronage and look forward to welcoming you again.

Best Regards,
Balan Paravantavida

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Reviewed 12 March 2014

Stayed at the Marriott in Delhi for a night - and the location as well as the ambience of the hotel is great. Found the executive lounge awesome. Even the rooms were really good and the food quality was also decent. Good going. Great choice.

  • Stayed: February 2014, travelled on business
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Thank kulkarniaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW M, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this reviewResponded 15 March 2014

Dear Guest,

We thank you for sharing your detailed feedback regarding the recent experience you had with us.

At our hotel, our primary objective is to offer complete guest satisfaction to our discerning patrons. Though we are glad that you were satisfied with our service standards, we regret the inconvenience you faced during the breakfast. We assure you that such instance is not a typical of JW Marriott Hotel New Delhi Aerocity and we would look into it on priority. We also regret that you were assigned with a room that is strictly meant for differently-abled people. We will ensure that your next visit with us will be unmarred by any glitches and would be at par with excellence.

Once again, we thank you for staying with us and giving us a perfect rating inspite of the little inconveniences that you faced. It is the constructive feedback such as yours that inspires us to consistently improve our performance. We hope you would give us another chance to welcome you with amended services and extend a remarkable experience.

Best Regards,
Balan Paravantavida

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Reviewed 12 March 2014

Welcoming staff all over the property who greeted you everywhere. In the passage, in the elevator - everywhere.

Was assigned a handicap room despite being perfectly able. This was a nuisance in terms of being able to hang my clothes in the wardrobe as well as in the bathroom. Everything was too low and would get crushed. There was no place to keep the shower gel, so I had to use the seat in the shower for this purpose. Actually, keeping in mind the sensibilities of the differently abled room, I imagine it may have been OK but not for me. The WC had water leaking and for both the nights that I stayed there, it wasn't fixed. I only mentioned it once to house keeping though. My room had an interconnecting door and you could hear word for word of what the guests in the other room were talking. This is a sheer invasion of privacy and was a real nuisance.

The room otherwise was comfortable and felt secure as there was a security guard on each floor.

One concern that really was a down side was at the K3 breakfast cafe, after personally taking all items on my own and then starting breakfast, I realized that I had forgotten to get some toast. A simple request to the server was met with a careless reply, " Its part of the buffet and you can get it yourself." - as he pointed to the buffet area. I thought this was very upsetting considering out of both days, I had taken everything on my own and only once did I make a simple request for toast and this is the reply I received.

At check out, I was well assisted by the bell desk representative who waited patiently for my car to arrive to take me to the airport. Most people could get restless but he waited at least 10-12 minutes with my luggage unperturbed at the gate.

Would I stay here again? I think I would but the attitude of the staff at the breakfast room needs to be more customer friendly. Breakfast is the start of the day and if someone manages to mess this up, it ruins your day. I know it ruined mine on that particular day.

The hotel gets an average rating on service mainly because of my breakfast experience.

Room Tip: A room near the elevator cause otherwise you could really be walking a lot.
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  • Stayed: March 2014, travelled solo
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1  Thank MumbaiIndiTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW M, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this reviewResponded 15 March 2014

Dear Guest,

We thank you for sharing your detailed feedback regarding the recent experience you had with us.

At our hotel, our primary objective is to offer complete guest satisfaction to our discerning patrons. Though we are glad that you were satisfied with our service standards, we regret the inconvenience you faced during the breakfast. We assure you that such instance is not a typical of JW Marriott Hotel New Delhi Aerocity and we would look into it on priority. We also regret that you were assigned with a room that is strictly meant for differently-abled people. We will ensure that your next visit with us will be unmarred by any glitches and would be at par with excellence.

Once again, we thank you for staying with us and giving us a perfect rating inspite of the little inconveniences that you faced. It is the constructive feedback such as yours that inspires us to consistently improve our performance. We hope you would give us another chance to welcome you with amended services and extend a remarkable experience.

Best Regards,
Balan Paravantavida

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel New Delhi Aerocity

Address: Asset Area 4 - Hospitality District | Delhi Aerocity, New Delhi 110002, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 715 Hotels in New Delhi
Price Range: £100 - £204 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel New Delhi Aerocity 5*
Number of rooms: 523
Official Description (provided by the hotel):
Conveniently located near Indira Gandhi International Airport, JW Marriott Hotel New Delhi Aerocity features outstanding amenities with elegantly designed interiors, creating the perfect setting for work and relaxation. Our New Delhi, India hotel's central location is ideal, as we put guests close to the domestic and international airports in New Delhi. We also provide easy access to the city’s prominent business areas, as well as key tourist destinations of South Delhi. Our guest rooms offer wireless connectivity and world-class features, including large desks with ergonomic chairs, in-room vaults for laptops and valuables, and more. As a top choice among hotels in New Delhi, India, we delight guests with our outdoor pool, state-of-the-art fitness center, rejuvenating JW Spa, and superb dining options. JW Marriott Hotel New Delhi Aerocity is a perfect destination for travellers and our hotel is renowned for its extensive banquet spaces, which is great for holding meetings and conducting social events. Our New Delhi, India hotel's meeting and conference space includes a 1,200-square-meter Grand Ballroom. Whether you are travelling for business or leisure, JW Marriott Hotel New Delhi Aerocity provides an unforgettable retreat. ... more   less 
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