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“Spoilt impression”
Review of Clarion Collection

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Clarion Collection
Ranked #386 of 713 Hotels in New Delhi
Reviewed 29 April 2014

Questions started the moment I made a reservation. It was said that hotel may block money in amount of the first night on the credit card in order to guarantee the reservation. Next morning I got an e-mail that pre-authorization wasn't succeed. As Director of sales in 4**** hotel I assumed that there is no need to make a pre-authorization when it's low season. But anyways, I provided another one credit card to block money.
Hotel is rather close to the airport and Qutab Minar and has huge parking. As for me Delhi is such a big city so you don't really understand what central location is so it was fine.
On the check-in we asked the receptionist if we need to pay on arrival. He said that we can pay on check-out. Next day we got back to the hotel late and came to the reception to ask something but a new guy instead of replying started to ask us about payment. When we came to the room there was a letter from the reception asking about payment. Restaurant also didn't want to put our orders on the bill as there was no payment. Then we talked to the duty manager, he apologized but the impression was spoilt.
Room is big with all the amenities and towels. Tea/coffee making facilities and free safety box are in the room. Internet is chargeable but that is something that I don't understand all across India.
We had breakfast in Zerzura restaurant which was fine. We also had lunch in Va Bene restaurant and in Hiatus restaurant. No problems, food was very nice and waiters are smiley and friendly.
We've stayed twice in this hotel during one week. We also didn't avoid problems regarding the second reservation. To guarantee the second reservation they just used credit card details which we used to pay for the previous reservation.
As Director of sales I understand that it is their policy but then it is low season for India now and in general hotel should be more flexible. For sure, I will choose another one hotel for my next visit.

  • Stayed: April 2014, travelled as a couple
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3  Thank Natalia1150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionCollection, General Manager at Clarion Collection, responded to this reviewResponded 8 May 2014

Dear Guest

Thank you for taking the time to let us know how you feel!!

We are indeed apologetic for the inconvenience faced by you during your stay at Clarion. Your feedback has been taken up with the team concerned and would like to assure you that this wont be repeated again in future.

Looking forward to be of your service again in future.

regards
Ankush Sharma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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27 - 33 of 128 reviews

Reviewed 25 April 2014

This hotel is good only if you are looking for a peaceful location, close to the famous qutub minor monument, but far from central Delhi. Having said that, airport is only 30 minutes away and there are areas of tourist interest within a radius of 5 miles. I tried to book accommodation through an agency but did not succeed due fraud check procedure which was cumbersome. However, hotel was generous enough to honour that tarriff. Nice access with big lawn and pool. Spa is very basic but male only masseurs for gents were quite good and pleasant. Lifts are slow and squeaky but in working order. The Zerzura restaurant offers good variety of Indian dishes but limited selection of western food .This is the venue for your morning breakfast. Very friendly staff here. As hotel was not that busy, it felt a bit lonely. I did say why there was no background music. Room sizes are very good with a nice open view afforded from rooms facing main road. hotel appears to have seen better days but there is an earnest effort to maintain standards. Beware, some rooms have a little balcony that is a perch for pigeons. To be fair to hotel, they cleaned up balcony area once I occupied a Bigger room (upgrade). Friendly reception staff, house keeping which varied from average to excellent, nice laundry service. I did not test the room service fully but they were kind to supply a combination of muffins, fresh lime water and yoghurt to counter severe tummy cramps that I picked up elsewhere. If the price is right, I would not mind staying here again as I like the peaceful, quiet atmosphere (except when Zerzura restaurant are used as a venue for special promotional occasions fr Delhites)

Room Tip: Avoid rooms with a balcony, go for rooms facing lawns or main road
  • Stayed: April 2014, travelled solo
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Thank Naresh W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionCollection, General Manager at Clarion Collection, responded to this reviewResponded 8 May 2014

Dear Guest

Thank you for your feedback!!

We are glad that you had a comfortable stay at Clarion and liked the hotel and facilities. All Clarion Club Rooms have balconies attached to them. Hotel is surrounded by institutions, NGO's, UN bodies, hospitals and Historical places like Qutab Minar etc. It is only 20 minutes drive from Central Delhi like Connaught place.

We look forward to be of your service again.

regards
Ankush Sharma

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Reviewed 15 April 2014

Good hotel if all you want is to rest before a flight - the pool is lovely but disturbed by construction noise which the hotel is presently undergoing - otherwise rooms are spacious and comfortable, hot water, restaurants in the hotel complex and breakfast has a huge choice of foods. Friendly staff but can't recommend the massage at the spa. Would stay there again as the pool is lovely and the huge breakfast makes the stay worthwhile - as does the proximity to the airport.

Room Tip: ask before you book as construction noise could disturb your sleep in some of the bedrooms
  • Stayed: April 2014, travelled as a couple
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Thank unicornfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionCollection, General Manager at Clarion Collection, responded to this reviewResponded 29 April 2014

Dear Guest

We are indeed apologetic for the inconvenience faced by you due to the demolishing work next to the pool. At Clarion we keep upgrading our product at regular intervals and this work was a next step towards that only.

We look forward to welcome you again and show a newer look of the pool area.

regards
Ankush Sharma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2014

Well placed, for us! Near the airport - and easy access by car to most of New Delhi. Comfortable, clean rooms. Good laundry service!

The nearby streets are not easily walkable, but there are good walks in the nearby green areas.

Service within the hotel is good. Reception friendly and efficient. The Zerzura Restaurant is efficient, provides very good service and good food. Forget the other option - poor service; lazy staff and not much of a menu either!

  • Stayed: March 2014, travelled as a couple
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Thank obione980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionCollection, General Manager at Clarion Collection, responded to this reviewResponded 29 April 2014

Dear Guest

Thank you for taking time to share you experience at Clarion!!

We are glad that you enjoyed your stay with us and appreciated the product and services offered to you.

we look forward to be of your service again.

regards
Ankush Sharma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2014

I stayed 3 nights on a official trip in March 2014. I have to stay I considered moving out of the hotel and only prevented because of the advance booking.
We received a deal of 120 dollar per night for the superior room (only to find out that had we booked online through makemytrip.com it would not have been less). The view, service and location is not worth the hefty amount. And that just puts you down. I have stayed in better hotels in New Delhi for far less.

To start with it was not mentioned that wifi was not included within this room rate. And honestly we had just assumed internet would be included in the room rate of an international chain hotel especially when it is over USD 100. To access internet you can either use the business center computer (for free) or buy coupons (for use in one device). 24 hour charge is 650 rupee.

Location- it is on a very quite road with almost no shops or restaurants nearby. You can access the Hauz Khas metro by a 30 rupee autorickshaw ride to the metro.We found it difficult to get any taxi to come this way at night. The hotel car charges around Rs 1500 for 4 hours.

Service- was only okay. At one point needed to print a document from the business center but came to know that they do not provide such service. Since it was just one page the office printed it for us.

Restaurant- Had breakfast and lunch. The breakfast restaurant is nicely decorated with both indoor and outdoor sitting area. Breakfast consisted of mainly Indian dishes (which tasted good), but as a standard hotel they should keep continental food such as salads as well.
Seems it a party hotspot which keeps the restaurants busy.

Amenities- all toiletries except toothpaste and toothbrush were provided. So dont forget to bring your own! Good thing is they provided an iron.

Lobby area- very small.

  • Stayed: March 2014, travelled on business
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2  Thank KainatK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionCollection, General Manager at Clarion Collection, responded to this reviewResponded 29 April 2014

Dear Guest

Thank you for sharing your experience with us!!

we apologies for the inconvenience faced by you at Clarion. However we would also like to state that the hotel offers free internet access in Clarion Club Room type. Also the hotel is surrounded by quiet surroundings and is very near to Qutab Minar.

we look forward to welcome you again

regards
Ankush Sharma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2014

Cosy room but water drainage poor. Staff cordial ; apologised when briefed on poorly tasting meat dish.South Indian items need to improve in their quality and taste. Ambience, panoramic view of Qutub Minar and greenery around all make it a great place. The room service is very prompt . The ambience of the restaurant traps you easily and the interiors done are very aesthetically designed !. The provision of spacious lounge in every floor and the view from the window on the corridors is something very delighting. There is scope for wooing the guest to come and stay again if the hotel authority look into the feedback and take quick actions. Overall, it is very relaxing and comforting to stay over here.

Room Tip: • To ensure that the room allotted has proper drainage • To ask for rooms with windows facing the...
  • Stayed: March 2014, travelled on business
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Thank ginajerard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionCollection, General Manager at Clarion Collection, responded to this reviewResponded 29 April 2014

Dear Guest

Thank you for sharing your feedback with us!!

We look forward to welcome you again at Clarion.

regards
Ankush Sharma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2014

I have already reviewed this place earlier today i am going to write about the Serviced Apartments this place offers.
Due to congestion at the hotel i was offered to stay in the serviced apartments and i must tell you that it is a perfect place for Business Heads and CEO who wish to stay for a longer duration.
I was offered a 2bhk apartment and i must say it was a real good experience and i enjoyed my stay.
2 bedroom, kitchen(with all basic amenities), drawing room, balcony and a common bathroom is what you get if you wish to stay in serviced apartments.

Room Tip: It all depends upon your requirement i.e size wise, but all the rooms are worth staying
  • Stayed: February 2014, travelled on business
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Thank shettymanohar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionCollection, General Manager at Clarion Collection, responded to this reviewResponded 29 April 2014

Dear Guest

Thank you for taking time to share your feedback with us!!

We are glad that you like the Serviced Apartments offered by the Clarion. Each apartment is fully furnished with two bedrooms, two bath, living room, dining room, kitchenette and a study room. These apartments are rented out on long term basis and our clientele is mostly CEO's, unit heads, diplomats etc.

We look forward to your next visit with us.

regards
Ankush Sharma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Collection

Address: Qutab Institutional Area, Shaheed Jeet Singh Marg, New Delhi 110016, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#78 Luxury Hotel in New Delhi
Price Range: £57 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Clarion Collection 4*
Number of rooms: 45
Official Description (provided by the hotel):
Edenpark New Delhi (Erstwhile Clarion Collection Qutab Hotel) is located in Qutab Institutional Area, a five minutes' drive from Qutab Minar. It offers Wi-fi, dining options, and rooms with large bay windows with a view of Qutab Minar and greenery around. Well-situated in South Delhi, Hotel is 23 km from the high-tech city of Gurgaon and 14 km from Connaught Place, 5 km from Shopping centres like Select Citywalk, DLF Emporio, Ambiance, DLF Promenade, Ansal Palza, Dilli Haat, and places to see like Garden of Five Senses, Lodhi Garden, Humayun Tomb, Qutab Minar, etc. Hotel is surrounded by various institutions like Fore School of Management, IIFT, International management Institute, Institute of Public health and finance, Indian Institute of Mass Communications and hospitals like Sita Ram Bhartia, Rockland , Fortis, AIIMS and Max. The air-conditioned rooms at Edenpark New Delhi come with room service and Wi-Fi access. Standard amenities include a minibar and tea/coffee maker. Guests can book a day trip at the tour desk- Jetfleet. At Zerzura, the cuisine encompasses the best of Middle East, North Africa and elements of the Mediterranean. Hotel offers free parking and is around 9 miles from Indira Gandhi International Airport. ... more   less 
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Also Known As:
Clarion Collection New Delhi Hotel New Delhi
Qutab Hotel Delhi
Qutub Hotel Delhi

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