Questions started the moment I made a reservation. It was said that hotel may block money in amount of the first night on the credit card in order to guarantee the reservation. Next morning I got an e-mail that pre-authorization wasn't succeed. As Director of sales in 4**** hotel I assumed that there is no need to make a pre-authorization when it's low season. But anyways, I provided another one credit card to block money.
Hotel is rather close to the airport and Qutab Minar and has huge parking. As for me Delhi is such a big city so you don't really understand what central location is so it was fine.
On the check-in we asked the receptionist if we need to pay on arrival. He said that we can pay on check-out. Next day we got back to the hotel late and came to the reception to ask something but a new guy instead of replying started to ask us about payment. When we came to the room there was a letter from the reception asking about payment. Restaurant also didn't want to put our orders on the bill as there was no payment. Then we talked to the duty manager, he apologized but the impression was spoilt.
Room is big with all the amenities and towels. Tea/coffee making facilities and free safety box are in the room. Internet is chargeable but that is something that I don't understand all across India.
We had breakfast in Zerzura restaurant which was fine. We also had lunch in Va Bene restaurant and in Hiatus restaurant. No problems, food was very nice and waiters are smiley and friendly.
We've stayed twice in this hotel during one week. We also didn't avoid problems regarding the second reservation. To guarantee the second reservation they just used credit card details which we used to pay for the previous reservation.
As Director of sales I understand that it is their policy but then it is low season for India now and in general hotel should be more flexible. For sure, I will choose another one hotel for my next visit.
- Official Description (provided by the hotel):
- Edenpark New Delhi (Erstwhile Clarion Collection Qutab Hotel) is located in Qutab Institutional Area, a five minutes' drive from Qutab Minar. It offers Wi-fi, dining options, and rooms with large bay windows with a view of Qutab Minar and greenery around. Well-situated in South Delhi, Hotel is 23 km from the high-tech city of Gurgaon and 14 km from Connaught Place, 5 km from Shopping centres like Select Citywalk, DLF Emporio, Ambiance, DLF Promenade, Ansal Palza, Dilli Haat, and places to see like Garden of Five Senses, Lodhi Garden, Humayun Tomb, Qutab Minar, etc. Hotel is surrounded by various institutions like Fore School of Management, IIFT, International management Institute, Institute of Public health and finance, Indian Institute of Mass Communications and hospitals like Sita Ram Bhartia, Rockland , Fortis, AIIMS and Max. The air-conditioned rooms at Edenpark New Delhi come with room service and Wi-Fi access. Standard amenities include a minibar and tea/coffee maker. Guests can book a day trip at the tour desk- Jetfleet. At Zerzura, the cuisine encompasses the best of Middle East, North Africa and elements of the Mediterranean. Hotel offers free parking and is around 9 miles from Indira Gandhi International Airport. ... more less
- Reservation Options:
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- Also Known As:
- Clarion Collection New Delhi Hotel New Delhi
- Qutab Hotel Delhi
- Qutub Hotel Delhi