I was booked in this hotel by conference organisers. This is a well located, large property with spacious rooms and some nice furniture. This is a public sector hotel and service levels are very poor. A difficult check-in process where three staff try to figure out who should do it. When I reach the room I find that the telephone does not work. The housekeeping tells me that the phone will be set right next morning. When I go down to have dinner I find that the restaurant is closed. The reception staff do not now that the restaurant did not open that day, but still keep telling me go to the closed restaurant. The room had a coffee maker, but not milk or sugar. When I ordered one night, the food did not arrive as they were not able to make what I ordered, but forgot to tell me that they are unable to serve. A neighbouring restaurant attached to Hotel Ashok within the same compound saved the day for me. Breakfast is basic, but decent.
If you have the time and patience to deal with those who have no desire or aptitude to serve, please brave it out. Otherwise avoid the place.
- Official Description (provided by the hotel):
- Set in the landscape garden. Samrat’s elegant structure built around a centre flower-filled atrium an open air courtyard lives up to the concept of luxury hotel. The hotel has a choice of 255 rooms with a Pan-Asian restaurant “SHIRO,” a multicuisine restaurant ‘CHAKRAAS.” To serve you better there is LAYBA, a beauty salon. ... more less
- Reservation Options:
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- Also Known As:
- Samrat Hotel New Delhi
- Samrat New Delhi
- Hotel Samrat Delhi
- Samrat Hotel Delhi